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4pconsultinginc

Systems Business Analyst

Atlanta, GA · On-site

Hybrid - On-site 4 days per week Experience: 5+ Years Job Summary We are seeking a Systems Business Analyst I to support retail natural gas operations across multiple markets and states. This role ...

4pconsultinginc

Systems Business Analyst 3

Jasper, AL · On-site

The Systems Business Analyst will collaborate with executive leadership, technical teams, and ... Bachelor's degree in Business, Engineering, Computer Science, or a related discipline. * Advanced ...

Penske

Remarketing Systems Business Analyst

Reading, PA · On-site

The Systems Business Analyst is responsible for the management of departmental systems and programs which include cloud-based systems such as Salesforce.com (CRM) and NICE InContact (phone) system as ...

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How much do computer systems business analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for computer systems business analyst in the United States is $49.50, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $58.65 per hour, depending on experience, location, and employer.

What is a computer systems business analyst?

Computer Systems Business Analysts are professionals who evaluate and improve computer systems and business processes within an organization. They act as a bridge between business needs and IT solutions, gathering requirements, analyzing workflows, and recommending technology-driven improvements. Their role often includes documenting processes, facilitating communication among stakeholders, and ensuring that technology projects align with business objectives. Computer Systems Business Analysts help organizations become more efficient and competitive by optimizing the use of information systems.

What are some common challenges computer systems business analysts face when bridging the gap between IT and business teams?

Computer Systems Business Analysts often face the challenge of translating complex technical concepts into actionable business requirements and vice versa. Balancing the needs and expectations of stakeholders from both IT and business departments requires strong communication and negotiation skills. Additionally, managing scope creep and ensuring all requirements are accurately captured and documented can be demanding, especially in agile or fast-paced environments. Successfully overcoming these challenges helps ensure that technology solutions align closely with business objectives.

What are the key skills and qualifications needed to thrive as a computer systems business analyst, and why are they important?

To thrive as a Computer Systems Business Analyst, you need strong analytical and problem-solving skills, a solid understanding of business processes, and a relevant degree such as in information systems or business administration. Familiarity with requirements management tools, data modeling software, and enterprise resource planning (ERP) systems is typically expected, along with certifications like CBAP or PMI-PBA. Excellent communication, stakeholder management, and adaptability help you translate complex technical information for diverse audiences and drive project success. These skills are crucial for bridging the gap between business needs and IT solutions, ensuring efficient and effective system implementations.

What cities are hiring for Computer Systems Business Analyst jobs?

Cities with the most Computer Systems Business Analyst job openings:

What states have the most Computer Systems Business Analyst jobs?

States with the most job openings for Computer Systems Business Analyst jobs include:

What are popular job titles related to Computer Systems Business Analyst jobs?

For Computer Systems Business Analyst jobs, the most frequently searched job titles are:

Infographic showing various Computer Systems Business Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $102,956 per year, or $49.5 per hour.

Systems Business Analyst

Atlanta, GA • On-site

4pconsultinginc
See more jobs at 4pconsultingincexternal

Contractor

Posted 8 days ago

Job description

Client: Southern Company Services
Location: Atlanta, GA
Contract: 1 Year
Work Schedule: Hybrid – On-site 4 days per week
Experience: 5+ Years

Job Summary

We are seeking a Systems Business Analyst I to support retail natural gas operations across multiple markets and states. This role will serve as a Subject Matter Expert for billing, customer communications, system processes, regulatory requirements, pricing, promotions, and operational reporting.

The ideal candidate will have strong experience with business analysis, billing systems, User Acceptance Testing (UAT), SQL, data analysis, process improvement, and cross-functional stakeholder coordination.

Key Responsibilities

  • Serve as SME for assigned retail natural gas markets and related operational processes.

  • Monitor billing and system exceptions and identify root causes using SQL queries and data analysis.

  • Lead and support UAT testing for system enhancements, defects, and new functionality.

  • Work with Regulatory, Legal, Marketing, Customer Operations, and IT teams to evaluate system changes and business impacts.

  • Support monthly pricing processes, rate updates, promotion codes, and billing configuration.

  • Audit customer letters for content, setup, mailing timelines, and regulatory compliance.

  • Review daily system-generated reports to verify system functionality.

  • Gather and document business and system requirements for operational changes and enhancements.

  • Support customer service teams with billing and customer communication issues.

  • Maintain and update Standard Operating Procedures based on system and process changes.

  • Analyze operational data to identify trends, root causes, and process improvement opportunities.

  • Create project plans, milestones, and checkpoints for system implementation initiatives.

  • Recommend technology and AI-based tools that can improve operational efficiency.

  • Coordinate with vendors, utilities, marketing teams, and internal business stakeholders.

Required Qualifications

  • Bachelor’s degree or 5+ years of applicable professional experience.

  • 5+ years of experience in consumer services, billing, system operations, B2C operations, or related business functions.

  • Strong experience with:

    • SQL

    • Data analysis

    • Billing systems

    • UAT testing

    • Requirements gathering

    • Business process improvement

    • Project coordination

    • Operational reporting

  • Strong Microsoft Office skills, including Excel, Word, and PowerPoint.

  • Excellent analytical, organizational, communication, and problem-solving skills.

  • Ability to manage multiple priorities and deadlines independently.

  • Strong stakeholder and vendor relationship management skills.

Preferred Qualifications

  • Retail utility experience.

  • Natural gas marketer or supplier experience.

  • Advanced SQL and database experience.

  • Experience with Microsoft Project, Visio, and Access.

  • Experience developing operational metrics, reports, and dashboards.

  • Familiarity with AI tools and their application to business process improvement.

Key Skills

Business Analysis | SQL | UAT Testing | Billing Systems | Natural Gas | Utility Operations | B2C | Requirements Gathering | Data Analysis | Process Improvement | Project Management | Regulatory Compliance | Pricing | Reporting | Microsoft Excel | AI Tools