Computer Systems Analyst Jobs in Charlotte, NC (NOW HIRING)

The Doctors Company is currently seeking a Lead Systems Analyst to join our team. This is a hybrid opportunity based at any TDC or PRA office within Eastern or Central time zones. 

Position Mission

The Systems Analyst will support throughout the organization. You will be a bridge between the business and developers by gathering clear and concise requirements, creating test plans and documents. You will work with our developers and project managers and be responsible for verifying the final product meets the business needs.      

Qualifications

• Bachelor's degree or equivalent combination of education and experience; Economics, Mathematics, Computer Science, or Business Administration preferred
• Financial or Insurance experience preferred
• Duck creek experience preferred
• Ability to manage and direct IT projects through completion, including setting deadlines, assigning responsibilities, monitoring progress, and reporting to management.
• Ability to apply systems analysis techniques and procedures, including consulting with users, to determine software and system functional specifications.
• Ability to design, document, and perform analysis and testing modifications for computer systems and programs, including prototypes, based on and related to user or system design specifications.
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose abstract information into details, and to generalize from details.
• Ability to lead requirements elicitation workshops and meetings.
• Ability to validate data obtained via other techniques and expose new areas for elicitation.
• Ability to work with the vast array of information gathered during elicitation and able to respond in a timely manner to rapidly changing information.
• Ability to negotiate priorities and to resolve conflicts among project stakeholders.
• Ability to represent requirements information in graphical forms that augment textual representations in natural language.
• Ability to design and develop queries and reports using tools such as SQL, Crystal Reports and Business Objects.
• Ability to use software development tools.
• Ability to create, execute and manage test plans with expected results for all levels of testing throughout the project life cycle: System Testing, Functional Requirements Testing and Regression testing.
• Ability to develop training procedures, implement training processes and train end-users on use of business processing software.
• Ability to educate and train other analysts on development and analysis tools.

Analysis, Design & Execution

• Consults with users, project team (and department team as needed) to determine software and system functionality to meet business system needs.

• Designs and develops queries, reports and reporting systems as needed for project and business needs.
• Provides solutions: Analyzes, designs and documents modifications for computer systems and programs including requirements documentation, prototypes, mock-ups and system documentation.
• Develops test cases with fully designed expected results to meet system functional requirements.
• Performs system functional testing utilizing existing or newly developed test cases application development, modification, and/or software version upgrades.
• Analyzes test results, including user interface data presentation, output documents, and database field values, for accuracy and consistency.
• Creates system/user documentation and Trains system users on Software functionality and usage.
• Monitors progression of issues/defects and retests as needed.
• Designs, develops and proposes plans to implement new/modified IT functionality and services in conjunction with other departments.
• Develops overall project Test Plan that incorporates all project testing needed.
• Monitors overall system functionality throughout project life cycle.

Project Management / Task Management

• Manages and prioritizes assigned project and department related functions and tasks.
• Tracks system feature/function updates as assigned; coordinating with business, developers, Project Manager and others as appropriate.
• Estimates tasks required for business requirements or quality assurance, track progress against estimates, and report status.
• Provides value-added solutions to support TDC's mission and cost/benefit analysis. Designs, develops and proposes a plan to implement new/modified IT products and services in conjunction with other departments. Plan includes:

  • Production Implementation Process

  • Communication Strategy (Internal/External)

  • Software evaluation, design, develop, test, and monitor effectiveness

  • Training Roll-out Plan, including setting deadlines and assigning responsibilities (Internal/External)

  • Lead a team or committee to support the implementation and execution of the identified plan

  • Monitor and manage progress against the plan and report results to Leadership

• Trains system users on software use and assists in training other analysts on development and analysis tools.
• Authorizes and coordinates the migration of application changes, enhancements and fixes between testing and production environments.

Delivery Excellence

• Delivers requirements on time per specifications.
• Maintains project deliveries with a balance of scope, schedule, and cost along with a strong focus around quality and the achievement of business outcomes.

Customer Service / Collaboration

• Maximizes performance while upholding and encouraging behaviors consistent with TDC's mission & values.
• Communicates company values, beliefs and norms to team members on an ongoing basis.
• Serves as a role model for company values.
• Communicates regularly with business partners to ensure user satisfaction.
• Provides assistance with application problem analysis, solutions, research, evaluating business requirements, and business cases.

Leadership / Team Development

• Coach, mentor, and motivate project team and influence them to take positive action and accountability for their tasks/projects while supporting overall team to identify and achieve corporate goals, department goals and development goals.
• Communicates and delivers ongoing/timely feedback to project team regarding their performance.
• Monitor roles and responsibilities of the project team.

Learning, Development, & Compliance

• Maintain full compliance with all organizational policies, procedures, and established standards (e.g. accurately recording time worked, Submitting PTO, mandatory corporate training)
• Keep technical knowledge and skills current to effectively support department priorities.
• Complete all performance and development activities including the performance review process in a timely manner.
• Fulfill all required training and development obligations to maintain essential skills and credentials.
• Complete all mandatory compliance courses on time, meeting corporate training standards.
• Pursue additional learning opportunities that strengthen professional capabilities and contribute to team and organizational performance, with prior manager approval.

Other Duties as Assigned

• Support enterprise and departmental objectives by taking on assigned projects and delegated tasks with accountability, attention to detail, and timely execution.
• Identify and implement process improvements that enhance business efficiency and strengthen organizational effectiveness.
• Proactively provide regular updates to leadership on project status, deliverables, and outcomes.
• Maintain flexibility and agility to take on additional responsibilities as organizational needs evolve.

Salary Range: $93,378 - $122,559. Compensation varies based on skills, knowledge, and education. We consider factors such as specialized skills, depth of knowledge in the field, and educational background to ensure fair and competitive pay.  

Benefits 

We offer competitive compensation, an incentive bonus plan, outstanding career opportunities, an exceptional work environment, and an impressive benefits package, which starts with medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; and an employee assistance program. There's more:   

• Health, dental, and vision insurance
• Health care tax-free spending accounts with a company match
• 401(k) and Roth IRA with company match, as well as catch-up plans for both
• Vacation days, sick days, and paid personal days each calendar year (with vacation increases based on length of service)
• Paid holidays each calendar year
• Life and travel insurance
• Tax-free commuter benefits
• In-person and online learning opportunities
• Cross-function career opportunities
• Business casual work environment
• Time off to volunteer
• Matching donations to qualifying nonprofit organizations
• Company-sponsored participation at non-profit events

 About The Doctors Company

The Doctors Company is the nation’s largest physician-owned medical malpractice insurer. Founded and led by physicians, we are committed to advancing, protecting, and rewarding the practice of good medicine.

The Doctors Company is proud to be Certified™ by Great Place to Work®.