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Computer Support Jobs in Elgin, IL (NOW HIRING)

Netrix Global

Sr IT Support Engineer

Chicago, IL · On-site

Help concerning the use of computer hardware/software and related systems and services, including ... Support Ticket Management and respond to service tickets, performing basic troubleshooting and ...

Netrix Global

Sr IT Support Engineer

Chicago, IL · On-site

Help concerning the use of computer hardware/software and related systems and services, including ... Support Ticket Management and respond to service tickets, performing basic troubleshooting and ...

Netrix Global

Sr IT Support Engineer

Chicago, IL

Help concerning the use of computer hardware/software and related systems and services, including ... Support Ticket Management and respond to service tickets, performing basic troubleshooting and ...

Hi-Tech Solutions

Desktop support

Oakbrook Terrace, IL · On-site

$19 - $23/hr

Candidate should be highly motivated and able to work independently providing level 2 computer support for a Windows 7 environment. Candidate will support multiple sites and will need experience with ...

Worldwide TechServices

Dynamic PC Support

Aurora, IL · On-site

$18.50/hr

The Dynamic PC Support is a position that performs tasks related to the repair of a variety of ... Ability to lift and or move various computer equipment up to 50 lbs * Must own a basic repair tool ...

Worldwide TechServices

Dynamic PC Support

Aurora, IL

The Dynamic PC Support is a position that performs tasks related to the repair of a variety of ... Ability to lift and or move various computer equipment up to 50 lbs * Must own a basic repair tool ...

Worldwide TechServices

Dynamic PC Support

Aurora, IL

The Dynamic PC Support is a position that performs tasks related to the repair of a variety of ... Ability to lift and or move various computer equipment up to 50 lbs * Must own a basic repair tool ...

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All JobsComputer Support JobsComputer Support Jobs in Elgin, IL

Computer Support information

See Elgin, IL salary details

$13

$23

$38

How much do computer support jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for computer support in Elgin, IL is $23.28, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $26.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Computer Support Specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong technical troubleshooting skills, knowledge of operating systems and hardware, and often a relevant associate degree or certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure timely and accurate technical support, leading to higher user satisfaction and efficient IT operations.

What jobs pay 4000 a week without a degree?

Computer support roles typically do not pay $4,000 a week without specialized experience or certifications. High-paying tech jobs such as software developers, network administrators, or cybersecurity specialists may reach that level, often requiring relevant skills, certifications, or extensive experience rather than a formal degree alone.

Which IT job is most in demand?

Computer support roles, such as help desk technicians and technical support specialists, are among the most in demand IT jobs due to ongoing needs for troubleshooting, customer service, and system maintenance. These positions often require strong communication skills and knowledge of operating systems, networking, and common software tools, with certifications like CompTIA A+ enhancing employability.

What is the difference between Computer Support vs Network Technician?

AspectComputer SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring routers/switches, network maintenance
Industry UsageIT support, customer service, small to medium businessesTelecommunications, large enterprise networks, data centers

Computer Support and Network Technician roles both involve technical skills, but Computer Support focuses on troubleshooting hardware and software issues for end-users, while Network Technicians specialize in maintaining and configuring network infrastructure. Both roles often require similar certifications and are essential in IT environments, but they serve different operational needs.

What are computer support specialists?

Computer support specialists are professionals who help individuals and organizations troubleshoot and resolve technical issues related to computer hardware, software, and networks. They provide assistance to users by diagnosing problems, guiding them through solutions, and sometimes repairing or upgrading equipment. These specialists may work in-person, over the phone, or via remote desktop tools, ensuring that users can use their technology effectively and efficiently.

Is helpdesk a good entry level IT job?

Helpdesk positions in computer support are common entry-level IT jobs that involve troubleshooting hardware and software issues, providing technical assistance, and using tools like ticketing systems. They offer opportunities to develop customer service skills, technical knowledge, and certifications such as CompTIA A+ that can lead to advanced IT roles.

What are the most common challenges faced by Computer Support professionals when assisting non-technical users?

One of the main challenges for Computer Support professionals is communicating technical information in a way that non-technical users can easily understand. This often requires patience, strong interpersonal skills, and the ability to quickly assess a user's level of familiarity with technology. Additionally, support staff must troubleshoot a wide range of hardware and software issues, sometimes remotely, which can make diagnosing problems more complex. Balancing multiple support requests and prioritizing urgent issues are also key aspects of the role.

Is AI replacing tech support?

Computer support roles involve troubleshooting and resolving technical issues, and AI tools are increasingly used to automate routine tasks such as password resets and basic troubleshooting. However, human support specialists are still essential for complex problems, customer communication, and personalized assistance, making AI a complement rather than a complete replacement in the field.
What are popular job titles related to Computer Support jobs in Elgin, IL? For Computer Support jobs in Elgin, IL, the most frequently searched job titles are:
What job categories do people searching Computer Support jobs in Elgin, IL look for? The top searched job categories for Computer Support jobs in Elgin, IL are:
What cities near Elgin, IL are hiring for Computer Support jobs? Cities near Elgin, IL with the most Computer Support job openings:
Computer Support jobs near you
Infographic showing various Computer Support job openings in Elgin, IL as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $48,425 per year, or $23.3 per hour.
Computer Systems Support Specialist

Computer Systems Support Specialist

Aqueity

Downers Grove, IL • On-site

Full-time

Medical, Dental, Vision

Re-posted 14 days ago

Job description

Computer Systems Support Specialist - On-site
Aqueity is looking for a skilled Computer Systems Support Specialist who is responsible for providing technical support and troubleshooting services to our clients. The Computer Systems Support Specialist supports and resolves issues related to workstations, printers, servers, networks, Microsoft 365, and vendor-specific hardware and software. This role requires strong technical aptitude, excellent customer service skills, and the ability to diagnose and resolve a wide variety of IT issues in a fast-paced Managed Services environment.

Responsibilities

Technical Support & Troubleshooting
  • Provide IT support for Microsoft core business applications, operating systems, and cloud services
  • Provide technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Provide basic remote access solution implementation and support: VPN, remote services, and Citrix
  • Support disaster recovery solutions
  • Resolve service requests during the first phone call if possible, and escalate when needed
  • Quickly and correctly identify the user's issue and recommend the most efficient solution
  • Handle difficult situations calmly and with confidence
Service Desk Operations
  • Monitor remote monitoring and management system alerts and respond via service tickets
  • Triage and classify incoming service requests by gathering information
  • Document and track all required information to support accurate ticket reporting
  • Answer all web-based inquiries and phone calls within the Service Desk’s response time goals
  • Communicate with customers about incident progress, upcoming changes, or outages
  • Maintain good organization and follow each user issue through to completion
Customer Service & Communication
  • Display empathy for technology users and their challenges
  • Patiently walk users through troubleshooting steps
  • Maintain a positive and friendly attitude toward all team members and users
  • Improve customer service, perception, and satisfaction
Documentation & Knowledge Management
  • Document basic support processes and recurring issues
  • Escalate recurring issues to next-level support engineers as needed
Proactive & Continuous Improvement
  • Productively fill down-time to improve technology infrastructure and processes
  • Proactively suggest solutions to recurring user or technical issues
  • Contribute ideas to enhance service quality and efficiency
Teamwork & Collaboration
  • Work collaboratively within a team environment
  • Communicate effectively with peers and escalate when appropriate

Education & Experience

  • Minimum high school diploma required
  • 2+ years of experience in an end-user technical support role or equivalent combination of education and experience
  • Experience working with an IT managed services provider or IT consulting firm strongly preferred
Required:
  • Advanced understanding of operating systems, business applications, printing systems, and network systems
  • Strong problem-solving and diagnostic skills with the ability to think outside the box
  • Understanding of various support tools, troubleshooting techniques, and how technology is used to provide IT services
  • Technical awareness to match the right resources to technical issues
  • Typing proficiency to ensure quick and accurate service request entry
  • Able to multi-task, adapt to change quickly, and manage competing priorities
  • Strong verbal and written communication skills
  • Ability to translate technical language into user-friendly explanations and action items
  • Self-motivated and able to thrive in a fast-paced environment
  • Detail-oriented documentation skills
  • Able to lift 40 lbs. of computer equipment
Preferred:
  • Experience with ConnectWise and/or Kaseya
  • CompTIA A+
  • Microsoft MTA/MCSA
  • Other relevant IT certifications
What We Offer
  • Competitive salary based on experience
  • Health, dental, and vision insurance
  • Performance-based bonuses and incentives
  • Supportive and collaborative work culture
  • Professional growth and advancement opportunities
  • On-the-job training and mentorship

Pay: $45-60k per year

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