Overview:
The candidate will support and maintain computer hardware and software used in the testing center, ensuring reliable operation of all systems in a high-demand environment. This includes installation, configuration, troubleshooting, and maintenance of both Microsoft Windows and Apple operating systems.
Responsibilities:
- Provide dedicated onsite support for PC hardware, software, and peripheral devices.
- Install, update, and maintain computer systems, including Microsoft Windows and Apple macOS platforms.
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
- Deploy and configure desktops, laptops, handheld devices, and printers.
- Perform routine system administration tasks and assist with computer-related services for users.
- Conduct hardware and software evaluations, technical reviews, and recommendations.
- Coordinate with departments to support project requirements and ensure minimal downtime.
- Document technical issues and resolutions and maintain accurate support records.
- May be required to provide support at other locations as assigned.
- Must be capable of moving and lifting equipment as necessary.
Preferred Qualifications:
- 4 to 6 Years of Experience
- Proficiency in supporting PC hardware, software, printers, and related peripherals.
- Experience with Microsoft Windows and Office suite of applications (Microsoft 365 Suite, Outlook...).
- Familiarity with Apple operating systems.
- Familiarity with Oracle client-based applications.
- Experience with Active Directory and networking equipment.
- Knowledge of Ethernet cabling and networking protocols such as TCP/IP.
- Experience with CAD software and technical drawings is a plus.
- A+ and Network+ certification preferred
- Strong interpersonal skills and excellent oral and written communication abilities.
Additional Skills and Information:
Excellent customer support skills, strong knowledge of Windows Operations System and software. Strong knowledge of wired and wireless networks and protocols.