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Computer Support Technician Jobs in Washington, DC

Sparks Group

Computer Support Specialist

Washington, DC

$33.65 - $45/hr

Our client is seeking an experienced Computer Support Specialist to work 5 days a week onsite in Washington DC. The Contractor employees shall provide direct support by managing requests through the ...

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Computer Support Technician information

See Washington, DC salary details

$15

$26

$44

How much do computer support technician jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for computer support technician in Washington, DC is $26.67, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $30.24 per hour, depending on experience, location, and employer.

Is computer support a good career?

Computer support technicians help users troubleshoot hardware and software issues, often working in IT departments or service centers. The role offers steady employment, opportunities for certifications like CompTIA A+ or Network+, and can lead to advanced IT positions. It is suitable for individuals interested in technology and problem-solving with a typical schedule of standard business hours.

What is the difference between Computer Support Technician vs Network Support Specialist?

AspectComputer Support TechnicianNetwork Support Specialist
CertificationsA+ Certification, CompTIA ITF+CCNA, CompTIA Network+
Work EnvironmentHelp desks, onsite support, user devicesNetwork infrastructure, servers, routers
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, large enterprises, data centers

While both roles involve technical support, Computer Support Technicians primarily assist end-users with hardware and software issues, whereas Network Support Specialists focus on maintaining and troubleshooting network infrastructure. The roles often overlap in certifications and work environments, but their core responsibilities differ based on the scope of support provided.

What are the key skills and qualifications needed to thrive as a computer support technician?

To thrive as a Computer Support Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking basics, often supported by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help technicians effectively assist users and resolve technical issues. These skills and qualities are crucial for minimizing downtime, ensuring user satisfaction, and maintaining efficient IT operations.

What is a computer support technician?

A computer support technician helps individuals and businesses set up computer networks or systems and troubleshoot issues. Their duties require excellent problem-solving and communication skills, which are useful when dealing with clients with less technical knowledge. Educational requirements vary, but an associate or bachelor’s degree in computer science or a related field is desirable. Software companies such as Oracle and Microsoft provide additional certifications that increase marketability as a job seeker. Some positions involve working hands-on with computer equipment. Hours are generally full-time, though some computer support technicians work on an on-call basis.

What are some common challenges computer support technicians face, and how can they effectively address them?

Computer Support Technicians often encounter challenges such as troubleshooting complex hardware or software issues under time constraints, addressing a wide range of user skill levels, and managing multiple support requests simultaneously. To effectively address these challenges, it's important to prioritize tasks, use systematic diagnostic approaches, and develop strong communication skills to explain solutions clearly to users. Continuous learning and staying updated on the latest technology trends also help technicians resolve issues efficiently and provide excellent service.
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What job categories do people searching Computer Support Technician jobs in Washington, DC look for? The top searched job categories for Computer Support Technician jobs in Washington, DC are:
Computer Support Technician jobs near you
Infographic showing various Computer Support Technician job openings in Washington, DC as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,411 per year, or $26.6 per hour.

Computer Support Specialist

Leader Communications Inc

Washington, DC • On-site

Full-time

Posted 29 days ago

Job description

Position Summary

The Computer Support Specialist delivers advanced technical resolution and structural support across organization infrastructures. The role centers on resolving intricate hardware and software anomalies, managing core help desk systems, and fostering technical growth within the internal team. Ensures operational continuity through routine office assistance and multimedia workspace readiness, stepping into dedicated project deployments as business requirements dictate.


Individual must be able to attain and maintain a valid US Government Public Trust security clearance to be retained in the position.

Duties & Responsibilities

  • Administer and support enterprise-level macOS and Windows operating systems seamlessly.
  • Utilize Ivanti, KACE, Microsoft Intune, and JAMF for centralized device control.
  • Deploy software packages, manage configurations, and automate routine operational tasks.
  • Oversee device imaging, automated provisioning processes, and modern deployment workflows.
  • Manage and troubleshoot Microsoft Entra ID, Active Directory, and role-based access.
  • Administer multi-factor authentication (MFA) protocols to safeguard organizational access.
  • Maintain and support AWS-integrated identity solutions across cloud and hybrid environments.
  • Manage and troubleshoot Microsoft Entra ID, Active Directory, and role-based access.
  • Administer multi-factor authentication (MFA) protocols to safeguard organizational access.
  • Maintain and support AWS-integrated identity solutions across cloud and hybrid environments.
  • Lead incident response activities by bridging communication gaps between operational units.
  • Partner with Service Desk, Network Operations, and Cybersecurity teams.
  • Drive timely technical investigation, structural escalation, and root-cause remediation.


This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education & Experience Requirements

  • Bachelor’s degree in information technology, Computer Science, or a closely related field
  • Minimum of 3-6 years' experience in IT help desk Tier 1 & Tier II
  • CompTIA Security+ - Required
  • Microsoft Certified: Endpoint Administrator Associate (or equivalent) - Preferred
  • Apple Certified IT Professional - Preferred
  • AWS Certified Cloud Practitioner (or higher-level AWS certification) - Preferred
  • ITIL Foundation or equivalent certification in service management - Preferred
  • Certified SysOps Administrator – Associate – R Preferred
  • SECURITY CLEARANCE REQUIREMENTS: Public Trust
  • Required to be US Citizens and have security clearances in accordance with security requirements.

Skill & Certification Requirements

  • CompTIA Security+ or equivalent baseline security certification.
  • ITIL Foundation or equivalent certification in framework-driven service delivery.
  • Microsoft Certified: Endpoint Administrator Associate and Apple Certified IT Professional.
  • AWS Certified Cloud Practitioner or AWS Certified SysOps Administrator – Associate.
  • Superior technical diagnostics, troubleshooting logic, and log analysis capabilities.
  • Exceptional interpersonal delivery, user empathy, and communication under pressure.
  • Ability to organize critical tasks, shift focus rapidly and meet tight operational deadlines.
  • Maintaining high responsiveness and calm execution during high-severity system incidents.
  • Enterprise-level administration, configuration, and structural support for both macOS and Windows operating systems.
  • Advanced execution of device imaging, modern automated provisioning, and centralized configuration management.
  • Strict alignment of system configurations with organizational security policies and Zero Trust architecture.
  • Hands-on capability managing AWS-hosted cloud resources and hybrid identity integration frameworks Off hour/off shift work expected (evenings, nights, weekends, holidays)
  • Extensive Travel (25%) may be required
  • Other administrative or technical assignments as directed by team.
  • Microsoft Office products
  • Must have ability to effectively communicate with management and peer
  • Ability to troubleshoot network incidences and provide a resolution report
  • Ability to interact with all team members in a mentoring role, this includes assistance in troubleshooting, and
  • Must possess excellent written and verbal communication skills
  • Position requires sitting, for long periods of time. (Sedentary Work)
  • Most duties require extended use of a keyboard and computer monitor
  • Extended Telephone Use
  • May require lifting of 20-50 lbs
  • This position is considered to be contingent upon award.
  • LCI is an Equal Opportunity Employer Veteran/Disabled