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Computer Support Specialist Jobs in Reston, VA (NOW HIRING)

Axinn

Tech Support Specialist

Washington, DC · On-site

The Specialist will also perform root cause analysis of reported issues, basic system ... Move computer workspaces * Provide operational support and maintain the operational efficiency of ...

Facets

Residential Support Specialist

Falls Church, VA · On-site

$18 - $20/hr

Residential Support Specialist. REPORTS TO: Residential Coordinator. CATEGORY: Part-time/Non-Exempt ... Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift 50 pounds ...

A1FED, Inc.

Be Seen First

Junior Computer User Support Specialist

Washington, DC · On-site

Provides user support specialist staff to address and answer questions by users who contact the support desk through phone, email, or in-person requests. * Resolve fielded calls accurately and timely ...

XLA

Program Support Specialist

Arlington, VA · On-site

$65K/yr

XLA is looking for a Program Support Specialist to support a federal agency in Arlington, VA. This ... computer literacy; and well-developed interpersonal skills. * Analyze and process financial and ...

GardaWorld

Global Support Specialist

Washington, DC · On-site

$92K/yr

Become a Global Support Specialist at GardaWorld! An established organization is seeking a Global Support Specialist to oversee full operations of a global company. This is an opportunity to join a ...

GardaWorld

Global Support Specialist

Washington, DC

$92K/yr

Become a Global Support Specialist at GardaWorld! An established organization is seeking a Global Support Specialist to oversee full operations of a global company. This is an opportunity to join a ...

GardaWorld

Global Support Specialist

Washington, DC

$92K/yr

Become a Global Support Specialist at GardaWorld! An established organization is seeking a Global Support Specialist to oversee full operations of a global company. This is an opportunity to join a ...

JTG

Workflow Support Specialists

Reston, VA · On-site

Workflow Support Specialists JTG is currently seeking experienced Workflow Support Specialists to ... Support activities that rely on Computer Assisted Technology (CAT) tools, post-edited machine ...

GardaWorld

Global Support Specialist

Washington, DC · On-site

$92K/yr

Become a Global Support Specialist at GardaWorld! An established organization is seeking a Global Support Specialist to oversee full operations of a global company. This is an opportunity to join a ...

GardaWorld

Global Support Specialist

Washington, DC

$92K/yr

Become a Global Support Specialist at GardaWorld. An established organization is seeking a Global Support Specialist to oversee full operations of a global company. This is an opportunity to join a ...

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All JobsComputer Support Specialist JobsComputer Support Specialist Jobs in Reston, VA

Computer Support Specialist information

See Reston, VA salary details

$16

$27

$43

How much do computer support specialist jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for computer support specialist in Reston, VA is $27.72, according to ZipRecruiter salary data. Most workers in this role earn between $22.26 and $31.01 per hour, depending on experience, location, and employer.

What is the average salary of IT support specialist in the US?

The average salary of a Computer Support Specialist in the US is approximately $55,000 to $60,000 per year, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. The role often involves troubleshooting hardware and software issues, providing technical support, and maintaining computer systems.

Is helpdesk a good entry level IT job?

A helpdesk role is considered a common entry-level position for aspiring Computer Support Specialists, providing foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It often requires basic knowledge of operating systems, networking, and support tools, and can serve as a stepping stone to more advanced IT roles.

What is a computer support specialist?

A computer support specialist helps users and organizations troubleshoot and resolve hardware and software issues. They often provide technical assistance via phone, email, or in person, and may use tools like remote access software. Certifications such as CompTIA A+ can enhance job prospects in this field.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

What are Computer Support Specialists?

Computer Support Specialists are professionals who assist users and organizations with troubleshooting, maintaining, and optimizing computer systems and networks. They provide technical support either directly to end users or to other IT staff within an organization. Their duties can include resolving hardware and software issues, installing and configuring technology, and offering guidance on best practices for computer usage. Computer Support Specialists play a critical role in ensuring the smooth operation of technology within businesses and households.

What Is a Computer Support Specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a Computer Support Specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges Computer Support Specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.

What qualifications do I need for IT support?

Computer Support Specialists typically need a high school diploma or equivalent, with many employers preferring postsecondary education or certifications such as CompTIA A+ or Network+. Strong problem-solving skills, knowledge of operating systems, hardware, and basic networking, as well as good communication abilities, are essential for success in IT support roles.
More about Computer Support Specialist jobs
What job categories do people searching Computer Support Specialist jobs in Reston, VA look for? The top searched job categories for Computer Support Specialist jobs in Reston, VA are:
What cities near Reston, VA are hiring for Computer Support Specialist jobs? Cities near Reston, VA with the most Computer Support Specialist job openings:
Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Reston, VA as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $57,653 per year, or $27.7 per hour.

Desktop Support Specialist

Oneida Technical Solutions

Fort Belvoir, VA • On-site

$80K - $86K/yr

Full-time

Posted yesterday

Job description

Oneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across highly complex, highly regulated and highly secure environments, including the U.S. Department of Defense (DoD), healthcare, higher education, law enforcement, retail, casino gaming and more.
Our innovative cyber capabilities and programs have made us trusted partners for IT modernization projects, implementing upgrades and accelerating the delivery of new solutions for the DoD and commercial industries with consumer-driven technology.
In support of the U.S. Army Network Enterprise Technology Command (NETCOM) and the Regional NetworkEnterprise Center for the National Capital Region (RNEC-NCR), we are currently seeking aDesktop Engineer II (Mid-level Desktop Engineer) with a minimum of three (3) years' experience working in the areas described below. Successful candidates must have SECRET security clearance, must be a Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Systems Administrator (MCSA) with experience using the Remedy Ticketing system (ARS). This position is for a Senior Microsoft Windows Active Directory Administrator with migration experience to support a Windows Active Directory migration from 2003/2008 to 2012 (or most recent version) on a federal services contract. The successful candidate will work closely with the Server Operations, application and middleware teams to develop, test and implement the migration strategy from 2003/2008 to 2012. Our customer prefers candidates who demonstrate excellent verbal and written communication skills and the ability to manage Microsoft Active Directory to include implementation of GPOs to support the implementation of STIG settings on file and print services, DNS, Domain Controllers and application servers, and experience/awareness of SCCM methodologies. (See "Competencies" for more detailed listing)
Key requirements:
  • Must have excellent communication skills (oral and writing). May interact with the government customer and senior government leadership leaders at the highest levels, prefer those who have experience and skills in this area.
  • Experience with Windows migrations and active directory upgrade, desired
  • Experience managing Microsoft Active Directory to include implementation of GPOs to support the implementation of STIG settings on file and print services, DNS, Domain Controllers and application servers, desired
  • Experience managing Windows systems, including Windows Server 2003, Windows Server 2008, Window Server 2012, to include 2012 STIG deployment, desired
  • Experience building, configuring, and managing Microsoft Windows servers in multi-tenant enterprise environments, desired
  • Experience working with Enterprise Backup software, desired
  • Experience maintaining harden Windows operating systems to STIG compliance, desired
  • Experience managing Active Directory architecture and replication in a multi domain environment, desired
  • Experience accomplishing Active Directory design, desired
  • Experience working with large scale datacenter design and operations, desired
  • Experience working with virtual infrastructure (i.e. VMWare) required, desired
  • Experience utilizing VB/Powershell to automate common functions, desired
  • Experience migrating large infrastructures from physical to virtual environments, desired
  • Experience/awareness of SCCM methodologies, desired
  • Experience working with LAN/WAN and wireless interfaces, desired
  • ITIL v3 Foundations Certification, desired
  • Experience working with web servers, databases, networks, cabling, new installations and migrations, and security scanning tools is required, desired
  • Experience deploying and supporting Microsoft Windows Server 2016 and 2016 STIG, desired
  • Experience writing shell scripts and utility programs for Windows system maintenance is also a plus, desired

All candidates must possess a current CompTIA Sec+ Certification.
Security Clearance
Must possess or be able to obtain/maintain a SECRET security clearance
Oneida Technical Solutions, LLC. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.

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