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Computer Support Specialist Jobs in Reston, VA (NOW HIRING)

Computercraft

Customer Support Specialist

Bethesda, MD

$19.25 - $26/hr

Computercraft is seeking a Customer Support Specialist to support the National Center for ... Proficiency with basic computer applications * Adaptability and flexibility in a high-volume ...

Softtek

Executive Support Specialist

Vienna, VA · On-site

Executive Support Specialist - HHS ASPR BARDA Background: Softtek Government Solutions is looking for an Executive Support Specialist to support an HHS program - Critical Operations, Research ...

ECS

Portal Support Specialist

Falls Church, VA · On-site

Everforth ECS is seeking a Portal Support Specialist to work in the National Capital Region covering the Pentagon, Falls Church, and Fairfax . Please Note: This position is contingent upon contract ...

Constellis

Project Support Specialist

Herndon, VA · On-site

Support Specialists need to be highly organized and take on tasks independently, as well as work with others to achieve success. They will also facilitate communication and must be able to work in a ...

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All JobsComputer Support Specialist JobsComputer Support Specialist Jobs in Reston, VA

Computer Support Specialist information

See Reston, VA salary details

$16

$27

$43

How much do computer support specialist jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for computer support specialist in Reston, VA is $27.72, according to ZipRecruiter salary data. Most workers in this role earn between $22.26 and $31.01 per hour, depending on experience, location, and employer.

Is CSR an entry-level job?

A Computer Support Specialist role is often considered entry-level, especially for those with basic technical skills and a high school diploma or equivalent. Many positions require familiarity with operating systems, troubleshooting, and customer service, and some may prefer certifications like CompTIA A+.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

What are Computer Support Specialists?

Computer Support Specialists are professionals who assist users and organizations with troubleshooting, maintaining, and optimizing computer systems and networks. They provide technical support either directly to end users or to other IT staff within an organization. Their duties can include resolving hardware and software issues, installing and configuring technology, and offering guidance on best practices for computer usage. Computer Support Specialists play a critical role in ensuring the smooth operation of technology within businesses and households.

What Is a Computer Support Specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a Computer Support Specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges Computer Support Specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.
More about Computer Support Specialist jobs
What job categories do people searching Computer Support Specialist jobs in Reston, VA look for? The top searched job categories for Computer Support Specialist jobs in Reston, VA are:
What cities near Reston, VA are hiring for Computer Support Specialist jobs? Cities near Reston, VA with the most Computer Support Specialist job openings:
Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Reston, VA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $57,653 per year, or $27.7 per hour.
Operations Support Specialist

Operations Support Specialist

CACI International

Sterling, VA

$51K - $68K/yr

Other

Medical, Retirement, PTO

Posted 10 days ago

Job description

Job Title: Operations Support Specialist
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Top Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
The Opportunity:
CACI is seeking a skilled and motivated Operations Support Specialist to provide critical operations support for our globally deployed signal processing systems and their related applications. The ideal candidate will offer technical support for Linux, Cisco, and other proprietary systems. They will play a key role in managing the network connections during system deployments, troubleshooting when issues arise, and act as a point of contact during software maintenance and other events. This position requires networking expertise, strong communication skills, the ability to multi-task during high work volume times, and a knack for quickly diagnosing and resolving issues. The successful candidate will need a holistic understanding of both the individual components and the system as a whole to ensure that all parts work together efficiently and effectively.
Note: This is NOT a teleworking role. Daily activities are onsite work only.
Responsibilities:

  • Deliver comprehensive support for global systems and associated applications across the program
  • Provide technical assistance for Linux, Cisco, and various proprietary systems
  • Support current and upcoming software migrations, including RHEL updates
  • Contribute to the planning, execution, and troubleshooting of software release lifecycle processes
  • Act as a liaison between technical and non-technical stakeholders
  • Engage in professional and inquisitive communication via phone, email, and chat platforms
  • Identify, report and communicate all known issues to the appropriate personnel
  • Provide operational updates when necessary (daily/weekly/monthly reports)
  • Effectively manage multiple tasks during periods of high workload; document issues via JSM, troubleshoot, and communicate efficiently
  • Rapidly diagnose and either resolve or escalate issues based on their type and severity
  • Recognize potential risks and create strategies to mitigate them, utilizing the Change Control Process, as necessary
  • Train, educate, and mentor team members on troubleshooting and triaging complex systems engineering problems
  • Ensure all operational reporting is completed in accordance with service level agreements and program expectations
  • Efficiently manage and prioritize reported/discovered issues, escalate when necessary, and maintain a focus on system availability
  • Occasional overtime and on-call support may be required
Qualifications:
Required:
  • Active Top Secret, with SCI eligibility (TS/SCI preferred)
  • Bachelor's degree in Computer Science, Systems Engineering, Information Technology, or a related field
  • Minimum 5 years of related experience
  • Security+ certification, or the ability to obtain it within 90 days of employment
  • Demonstrated experience with Linux, Cisco, and other proprietary systems
  • Robust understanding of network protocols, server administration, and storage solutions
  • Experience with computer networking devices (routers, switches, firewalls)
  • Capability to thrive in a fast-paced environment with evolving priorities
  • Exceptional problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Ability to train and mentor team members
Desired:
  • Relevant certifications (such as CompTIA Linux+, Cisco CCNA, RHCE/RHCSA) are preferred
  • Knowledge of programming languages and scripting
  • Familiarity with containerization technologies
  • Prior Military service and/or experience working with Military Service groups
  • Experience with ticketing systems such as Remedy, Jira Service Management, Confluence, or ServiceNow
  • Experience with SIGINT data processing/technology
  • High comfort level working with technology in a fast-paced environment

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$86,600 - $181,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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