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Computer Support Specialist Jobs in Reston, VA (NOW HIRING)

Astor & Sanders

Tier 2 Support Specialist

Reston, VA · On-site

Tier 2 Support Specialist Astor & Sanders Corporation (Astor) is an award-winning IT solutions ... Use computer images to install and configure laptops and PCs * Ensure latest approved BIOS and ...

GDIT

Deskside Support Specialist

Washington, DC · On-site

$26.35 - $35.65/hr

Computer Hardware, Help Desk Support, Office Applications Certifications: None Experience: 3 + ... The Deskside Support Specialist will analyze, troubleshoot and resolve complex issues called into ...

Facets

Residential Support Specialist

Falls Church, VA · On-site

$18 - $20/hr

Residential Support Specialist. REPORTS TO: Residential Coordinator. CATEGORY: Part-time/Non-Exempt ... Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift 50 pounds ...

FACETS

Residential Support Specialist

Falls Church, VA · On-site

$18 - $20/hr

Residential Support Specialist. REPORTS TO: Residential Coordinator. CATEGORY: Part-time/Non-Exempt ... Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift 50 pounds ...

VivSoft Technologies

Support Specialist

Herndon, VA · Remote

Support Specialist Location: Remote Clearance: Secret Type: Full-time, W2 About VivSoft We are a mission-driven technology company specializing in Cloud, DevSecOps, Artificial Intelligence, and ...

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All JobsComputer Support Specialist JobsComputer Support Specialist Jobs in Reston, VA

Computer Support Specialist information

See Reston, VA salary details

$16

$27

$43

How much do computer support specialist jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for computer support specialist in Reston, VA is $27.72, according to ZipRecruiter salary data. Most workers in this role earn between $22.26 and $31.01 per hour, depending on experience, location, and employer.

Is CSR an entry-level job?

A Computer Support Specialist role is often considered entry-level, especially for those with basic technical skills and a high school diploma or equivalent. Many positions require familiarity with operating systems, troubleshooting, and customer service, and some may prefer certifications like CompTIA A+.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

What are Computer Support Specialists?

Computer Support Specialists are professionals who assist users and organizations with troubleshooting, maintaining, and optimizing computer systems and networks. They provide technical support either directly to end users or to other IT staff within an organization. Their duties can include resolving hardware and software issues, installing and configuring technology, and offering guidance on best practices for computer usage. Computer Support Specialists play a critical role in ensuring the smooth operation of technology within businesses and households.

What Is a Computer Support Specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a Computer Support Specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges Computer Support Specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.
More about Computer Support Specialist jobs
What job categories do people searching Computer Support Specialist jobs in Reston, VA look for? The top searched job categories for Computer Support Specialist jobs in Reston, VA are:
What cities near Reston, VA are hiring for Computer Support Specialist jobs? Cities near Reston, VA with the most Computer Support Specialist job openings:
Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Reston, VA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $57,653 per year, or $27.7 per hour.
Tier 2 Support Specialist

Tier 2 Support Specialist

Astor & Sanders Corporation

Reston, VA • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 15 days ago

Job description

Tier 2 Support Specialist
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Support Specialist candidate This is a full-time onsite position based in the Reston, VA area.
Roles and Responsibilities
  • Provide hardware and software support for Windows desktops and laptops
  • Configure, test and install printers, scanners, network copier/printers
  • Use computer images to install and configure laptops and PCs
  • Ensure latest approved BIOS and patches are applied to PCs and laptops
  • Support users with file shares and permissions issues
  • Track, log and report each service request
  • Additional duties as assigned

Requirements
Skills & Experience
  • 2+ years of Windows Support experience
  • 6 months experience with a vocational technical school certificate (CompTIA A+ Apple support) is preferred
  • Excellent problem-solving skills
  • Strong knowledge of Windows operating systems
  • Working knowledge of Microsoft Office Suite
  • Excellent documentation, collaborative and communication skills, both written and verbal

Benefits
Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.
Some of our competitive benefits include
  • Generous Paid Time Off (PTO) and all Federal Holidays off
  • Comprehensive Health Coverage
  • Retirement Savings Plan
  • Pre-Tax Benefit Programs
  • Wellness and Work-Life Support
  • Professional Development
  • Performance and Referral Bonuses
  • Life and Disability Insurance

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