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Computer Support Specialist Jobs in Decatur, GA (NOW HIRING)

PlayOn

Support Specialist

Alpharetta, GA · On-site

As a Support Specialist, you will be responsible for delivering effortless customer service and support to our partner schools and fans. You will also work closely with other School Support team ...

Ogletree Deakins

Site Support Specialist

Atlanta, GA · On-site

The Site Support Specialist's primary responsibilities include providing 1st and 2nd level technology support for attorneys and staff on a variety of hardware and software. As part of a Regional ...

Coreforce

Technical Support Specialist

Atlanta, GA · Hybrid

$20 - $22/hr

Join Our Team as a Technical Support Specialist Company: Coreforce Location: Decatur - (Onsite) Job Type: Full-time Salary: Based on Experience Company Overview: Coreforce is an innovative SaaS ...

Graitec

Technical Support Specialist

Atlanta, GA

Overview Role Description The Technical Support Specialist plays a key role in delivering high ... Bachelor's degree in Engineering, Information Technology, Computer Science, or a related field (or ...

QGenda

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

About Your Role As a Customer Support Specialist, you will provide an exceptional support ... Computer programming skills or previous technical support experience

nLeague Services

IT Support Specialist 3

Conyers, GA · On-site

Job ID: (806331) IT Support Specialist 3 Location: Conyers, GA Duration: 12+ Months Client: GA DDS ... OR Associate''s/Vocational/Technical degree in a related field such as computer and information ...

Fortinet, Inc.

Technical Support Specialist

Atlanta, GA · On-site

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office ... Bachelor's degree in computer science, Software Engineering or related field, or an equivalent ...

Coreforce

Technical Support Specialist

Atlanta, GA · On-site

$20 - $22/hr

Join Our Team as a Technical Support Specialist Company: Coreforce Location: Decatur - (Onsite) Job Type: Full-time Salary: Based on Experience Company Overview: Coreforce is an innovative SaaS ...

Fortinet

Technical Support Specialist

Atlanta, GA · On-site

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office ... Bachelor's degree in computer science, Software Engineering or related field, or an equivalent ...

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All JobsComputer Support Specialist JobsComputer Support Specialist Jobs in Decatur, GA

Computer Support Specialist information

See Decatur, GA salary details

$15

$26

$41

How much do computer support specialist jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for computer support specialist in Decatur, GA is $26.01, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $29.09 per hour, depending on experience, location, and employer.

What is the average salary of IT support specialist in the US?

The average salary of a Computer Support Specialist in the US is approximately $55,000 to $60,000 per year, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. The role often involves troubleshooting hardware and software issues, providing technical support, and maintaining computer systems.

Is helpdesk a good entry level IT job?

A helpdesk role is considered a common entry-level position for aspiring Computer Support Specialists, providing foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It often requires basic knowledge of operating systems, networking, and support tools, and can serve as a stepping stone to more advanced IT roles.

What is a computer support specialist?

A computer support specialist helps users and organizations troubleshoot and resolve hardware and software issues. They often provide technical assistance via phone, email, or in person, and may use tools like remote access software. Certifications such as CompTIA A+ can enhance job prospects in this field.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

What are Computer Support Specialists?

Computer Support Specialists are professionals who assist users and organizations with troubleshooting, maintaining, and optimizing computer systems and networks. They provide technical support either directly to end users or to other IT staff within an organization. Their duties can include resolving hardware and software issues, installing and configuring technology, and offering guidance on best practices for computer usage. Computer Support Specialists play a critical role in ensuring the smooth operation of technology within businesses and households.

What Is a Computer Support Specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a Computer Support Specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges Computer Support Specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.

What qualifications do I need for IT support?

Computer Support Specialists typically need a high school diploma or equivalent, with many employers preferring postsecondary education or certifications such as CompTIA A+ or Network+. Strong problem-solving skills, knowledge of operating systems, hardware, and basic networking, as well as good communication abilities, are essential for success in IT support roles.
More about Computer Support Specialist jobs
What job categories do people searching Computer Support Specialist jobs in Decatur, GA look for? The top searched job categories for Computer Support Specialist jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Computer Support Specialist jobs? Cities near Decatur, GA with the most Computer Support Specialist job openings:
Computer Support Specialist jobs near you

Support Specialist

PlayOn

Alpharetta, GA • On-site

Full-time

Posted 24 days ago

Job description

PlayOn! Sports is looking for a Support Specialist to join our rapidly expanding team. Our School Support  team is critical to our company's long-term growth. We’re actively looking for our next exceptional team member with a passion for providing best-in-class customer support and helping PlayOn! Sports uphold and surpass our commitments to the customers we serve. As a Support Specialist, you will be responsible for delivering effortless customer service and support to our partner schools and fans. You will also work closely with other School Support team members and other cross-functional departments.
 
In this role, you’ll be responsible for creating excitement about PlayOn! Sports. You’ll get to work alongside an extremely passionate and supportive team, but most importantly you’ll jumpstart your career in an exciting field. If you’re interested in venturing outside the norm and are ready to join a rapidly growing company with a proven business model, we’d love to learn more about you.
 
The out comes you'll deliver
Provide exceptional support to internal and external customers
Focus productivity by being intentional
Take steps to grow professionally
 
In this role, you can expect to
 
• Interact with customers via email, phone and chat to proficiently and consistently handle any requests and troubleshoot issues 
• Quickly identify and clearly communicate escalated customer needs to technical support staff and communicate case details to customers and/or management
• Maintain a high customer satisfaction with primary focus on providing the best customer experience to fans and partner schools
• Author, edit and publish quality Knowledge base content to improve customer self-service resources
 
 
 
 
To thrive in this role, you have
 
• Over a year of software application customer service or support experience required
• Flexibility to occasionally work weekends or a late shift
• Preferred Bachelor’s degree in marketing, sales, communication or related field (Not required)
• Excellent troubleshooting skills, including research on software application errors and issue re-creation
• Strong ability to prioritize and manage time efficiently
• Extremely motivated individual who is passionate about helping customers achieve success
• Exceptional written and verbal communication skills
• High-level performer who excels in both a team and individual environment
• Possess natural curiosity and have an affinity for creative problem-solving
• Candidates should also thrive in a fast-paced environment and be able to take on new responsibilities quickly and easily
 
HOW YOU PLAY
  • Ownership over Participation- You take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach. You follow through even against the toughest challenges. 
  • Team over Stars- You are a bridge builder, establishing processes and relationships with teams outside your own.  You work to rally around common goals, find win-win solutions, compromise when necessary, and help others succeed. 
  • Growth over Comfort- You are driven by a desire to grow and actively seek opportunities to expand your comfort zone, skills, and confidence. You embrace new challenges with curiosity, accepting discomfort and failure as opportunities to learn.  
  • Fairness over Popularity- You approach decisions with a scientist’s mindset, challenging your assumptions and remaining objective.  You consider long-term impact rather than relying on short-term gains, proactively seek others’ perspectives, and manage emotions in decision-making.
 

PlayOn is where high school sports come to life. Through GoFan, NFHS Network, and MaxPreps, we give every fan a front-row seat to the moments that matter most: the buzzer-beaters, the comeback wins, the senior nights, the rivalries that define a town.  

We built our technology for the people who live and breathe high school athletics — the parents who never miss a game, the alumni still cheering from across the country, the communities that show up week after week. From buying tickets to watching a live stream to reliving the highlights, we make it simple to stay close to the sports and the athletes you love most.

Backed by KKR, we build the technology that powers high school athletics from the inside out: Schools trust us to handle ticketing, streaming, fundraising, concessions, merchandise, and more so the people running programs can stay focused on the athletes and fans we all serve together.

We're a growth-stage company on a mission to make high school sports more accessible, more memorable, and more connected than ever before.

When being there means everything, we make sure you never miss a moment.

Why You'll Love Working at PlayOn
 
Product, potential, and people. We’re a leader in the high school event space, constantly evolving our product to meet the needs of administrators. We focus on solving real challenges, learning quickly, and creating impactful solutions. 
 
This is a growth-stage company, meaning your contributions have real impact. You’ll have opportunities to grow your skills, tackle meaningful problems, and make a difference in the lives of schools and the students and fans they serve. 
 
Our culture is built on accountability, collaboration, growth, and fairness. We don’t just show up—we show up for each other. Everyone wears the same jersey, and we play hard, make the extra pass, and cheer one another on. Losses teach us, challenges motivate us, and persistence drives us forward. We value integrity over shortcuts, choosing to do what’s right even when it’s hard. Together, we strive to be better every day—because we know that’s how we win as a team. 
 
 
The Benefits We Offer 
 
Multiple medical insurance plans to choose from 
Dental, vision life and disability insurance 
Employee Emergency Fund  
Company equity (stock options) 
Open PTO policy  
401K plan with company match 
Hybrid/flexible work environment 
 
Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.  
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