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Computer Support Specialist Jobs in Butler, PA (NOW HIRING)

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Computer Support Specialist information

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$14

$24

$37

How much do computer support specialist jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for computer support specialist in Butler, PA is $24.02, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $26.88 per hour, depending on experience, location, and employer.

What is the average salary of IT support specialist in the US?

The average salary of a Computer Support Specialist in the US is approximately $55,000 to $60,000 per year, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. The role often involves troubleshooting hardware and software issues, providing technical support, and maintaining computer systems.

Is helpdesk a good entry level IT job?

A helpdesk role is considered a common entry-level position for aspiring Computer Support Specialists, providing foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It often requires basic knowledge of operating systems, networking, and support tools, and can serve as a stepping stone to more advanced IT roles.

What is a computer support specialist?

A computer support specialist helps users and organizations troubleshoot and resolve hardware and software issues. They often provide technical assistance via phone, email, or in person, and may use tools like remote access software. Certifications such as CompTIA A+ can enhance job prospects in this field.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

What are Computer Support Specialists?

Computer Support Specialists are professionals who assist users and organizations with troubleshooting, maintaining, and optimizing computer systems and networks. They provide technical support either directly to end users or to other IT staff within an organization. Their duties can include resolving hardware and software issues, installing and configuring technology, and offering guidance on best practices for computer usage. Computer Support Specialists play a critical role in ensuring the smooth operation of technology within businesses and households.

What Is a Computer Support Specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a Computer Support Specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges Computer Support Specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.

What qualifications do I need for IT support?

Computer Support Specialists typically need a high school diploma or equivalent, with many employers preferring postsecondary education or certifications such as CompTIA A+ or Network+. Strong problem-solving skills, knowledge of operating systems, hardware, and basic networking, as well as good communication abilities, are essential for success in IT support roles.
More about Computer Support Specialist jobs
What are the most commonly searched types of Computer Support Specialist jobs in Butler, PA? The most popular types of Computer Support Specialist jobs in Butler, PA are:
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What job categories do people searching Computer Support Specialist jobs in Butler, PA look for? The top searched job categories for Computer Support Specialist jobs in Butler, PA are:
What cities near Butler, PA are hiring for Computer Support Specialist jobs? Cities near Butler, PA with the most Computer Support Specialist job openings:
Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Butler, PA as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $49,960 per year, or $24 per hour.
IT Support Technician

IT Support Technician

Fire Fighter Sales & Service Co.

Cranberry Township, PA • On-site

$20.50 - $28.25/hr

Other

Posted 11 days ago

Job description

All Lines Technology is seeking an onsite IT Support Specialist in Pittsburgh! The IT Support Specialist is responsible for providing technical assistance and support to users across the organization, including high-level executive leadership. This role involves troubleshooting hardware, software, video conferencing systems, Apple iOS/macOS devices, and network-related issues, ensuring optimal performance of computing operations, and delivering a high-touch, white-glove customer service experience.
Key Responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and mobile devices (including Apple iOS and macOS platforms).
  • Deliver white-glove, executive-level support to C-suite and senior leadership, ensuring professionalism, discretion, and urgency in all interactions.
  • Respond to user inquiries regarding computer software, hardware, and mobile device operation to resolve issues efficiently.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Oversee the daily performance and reliability of computer systems and end-user devices.
  • Set up equipment for employee use, including workstations, mobile devices, and conferencing tools, ensuring proper installation and configuration.
  • Read technical manuals, confer with users, or conduct diagnostics to investigate and resolve issues.
  • Escalate major hardware or software problems to vendors or specialized technicians as needed.
  • Develop training materials and provide user training on hardware, software, and mobile device usage.
  • Maintain records of data communication transactions, issues, resolutions, and installation activities.
  • Provide support for audio-visual technology, including setup, troubleshooting, and maintenance of AV equipment for meetings, presentations, and executive events.
  • Support AV technologies such as AirMedia, Zoom, Microsoft Teams, sound systems, and interactive whiteboards.
  • Perform basic system administration tasks, including user account management, permissions, and group policy support.
  • Perform basic network administration tasks, including configuring and troubleshooting devices, managing IP addresses, and supporting network security efforts.
  • Support and manage Apple ecosystem devices, including iPhones, iPads, and MacBooks, ensuring seamless integration with enterprise systems.

Minimum Qualifications

  • Associate’s degree in Information Technology, Computer Science, or a related field.
  • Proven experience as a Computer Support Specialist or similar role.
  • Strong technical background with advanced troubleshooting and problem-solving skills.
  • Experience supporting Apple iOS/macOS devices in an enterprise environment.
  • Demonstrated ability to provide high-level customer service, including executive (C-suite) support.
  • Familiarity with multiple operating systems and platforms (Windows and macOS).
  • Ability to troubleshoot and resolve hardware, software, mobile device, and networking issues.
  • Excellent analytical, communication, and interpersonal skills.
  • Ability to stay current with emerging technologies and train end users effectively.

Preferred Skills

  • Experience with Windows Active Directory, Office 365, Remote Desktop Services, SharePoint, SQL, and application servers.
  • Experience supporting Apple Business Manager, MDM solutions (e.g., Jamf, Intune), and mobile device management.
  • Experience with Crestron solutions, Zoom, Microsoft Teams, and other conferencing platforms.
  • Knowledge of network design, server architecture, and systems integration.
  • Ability to work independently while collaborating effectively with cross-functional teams.
  • Strong organizational skills, attention to detail, and ability to prioritize in a fast-paced environment.
  • Professional demeanor with the ability to interact confidently with executive stakeholders

 
 

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