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Computer Support Specialist Jobs in Scranton, PA

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Computer Support Specialist information

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$15

$26

$41

How much do computer support specialist jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for computer support specialist in Scranton, PA is $26.37, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $29.52 per hour, depending on experience, location, and employer.

What is a computer support specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a computer support specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges computer support specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

How much does a computer support specialist make per hour?

A computer support specialist typically earns between $15 and $30 per hour, depending on experience, certifications, and location. Entry-level positions may pay closer to the lower end, while experienced technicians with certifications like CompTIA A+ can earn higher wages. The role often involves troubleshooting hardware and software issues in various environments.
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Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Scranton, PA as of August 2026, with employment types broken down into 1% As Needed, 57% Full Time, 38% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $54,857 per year, or $26.4 per hour.

Student/Graduate Support Specialist

NativityMiguel School of Scranton

Scranton, PA • On-site

Other

Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Student Support Specialist – Middle School NativityMiguel School of Scranton - Scranton,PA 18509 NativityMiguel School of Scranton (NMS) is a tuition-free, Catholic middle school (grades 5-8) proudly serving students and families of greater economic need. Valuing both academic success and character development, we strive to empower our students to reach their full potential. We are currently seeking a full-time Student Support Specialist. This is a full-time position with benefits and a retirement plan.


Position Summary: The Student Support Specialist supports the social-emotional well-being, personal growth, and overall success of middle school students and graduates. Working collaboratively with the principal, administrators, teachers, and families, the Student Support Specialist provides students & graduates with a trusted adult connection, helps them navigate everyday social and emotional challenges, and promotes a positive, inclusive, and supportive school environment.


This position is not a licensed counseling position and does not provide clinical assessment, diagnosis, therapy, or other services requiring professional licensure. Students requiring counseling, mental health treatment, crisis intervention, or other specialized services will be referred to the appropriate school or outside professional.


Full description here: Careers – NativityMiguel Scranton

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