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Computer Support Assistant Jobs in Kitchener, ON

Copeland

Administrative Assistant

Brantford, ON · On-site

CA$50K - CA$60K/yr

Administrative Support: Assist with day-to-day administrative tasks, including managing phone calls ... Compensation: CAD $50,000 - $60,000 annually Position Type: Full-time, Non-Exempt and will ...

Alimentiv

Statistician

Kitchener, ON · Remote

Study Report Support * Assist medical director(s) and/or technical writers by preparing statistical ... Education Reimbursement of up to $1,050 CAD (or local equivalent) annually for eligible expenses

Manulife

Sales Support Associate

Waterloo, ON · Hybrid

CA$45K - CA$76K/yr

... follow ups * Assist advisors with client facing requests for administrative/service-related ... 900.00 CAD - $76,500.00 CAD Employees also have the opportunity to participate in incentive ...

Perseus Group

Director, Support

Waterloo, ON · On-site +1

CA$85K - CA$104K/yr

... * Assist with improving data models, documentation, and standards to support long-term ... Diploma or degree in Computer Science, Information Technology, Software Engineering, or a related ...

GEI Consultants

Senior Desktop Engineer

Guelph, ON · Hybrid

CA$40 - CA$50/hr

User Support: Assist end users with issues related to hardware, software, and connectivity via ... Education: Associate degree in Information Technology, Computer Science, or related field ...

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Computer Support Assistant information

See Kitchener, ON salary details

$9

$21

$34

How much do computer support assistant jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for computer support assistant in Kitchener, ON is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.70 and $23.32 per hour, depending on experience, location, and employer.

What is a computer support assistant?

Computer Support Assistants are professionals who provide technical support and assistance to users experiencing issues with computer hardware, software, or network systems. They help troubleshoot problems, install and configure new technology, and guide users on proper equipment use. Their role is essential in maintaining the smooth operation of computer systems in various organizations, ensuring minimal downtime and efficient resolution of IT-related issues.

What are the key skills and qualifications needed to thrive as a computer support assistant, and why are they important?

A Computer Support Assistant needs a strong understanding of computer hardware, software troubleshooting, and basic networking, usually supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and problem-solving abilities help them effectively assist users and resolve issues efficiently. These skills ensure timely technical support, minimize downtime, and promote user satisfaction within an organization.

What are some common challenges faced by computer support assistants, and how can they be effectively managed?

Computer Support Assistants often encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and communicating solutions to users with varying levels of technical knowledge. To manage these effectively, it's important to prioritize tasks, stay organized, and utilize available documentation and knowledge bases. Strong communication skills and patience can also help in explaining technical information clearly to non-technical users, ensuring issues are resolved efficiently and users feel supported.

What is the difference between Computer Support Assistant vs Help Desk Technician?

AspectComputer Support AssistantHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required or preferred
Work EnvironmentSupport in offices, schools, or corporate settingsHelp desk support, often remote or on-site in various industries
Job ResponsibilitiesAssist with hardware/software issues, setup, and troubleshootingRespond to user inquiries, diagnose problems, provide solutions
Industry UsageCommon in education, small businesses, and corporate ITWidespread across IT support services and customer service

Computer Support Assistants and Help Desk Technicians share similar roles in providing technical support, often requiring comparable certifications and working in similar environments. The main difference lies in the scope: Computer Support Assistants typically focus on hardware and basic software support, while Help Desk Technicians may handle a broader range of user issues, including software troubleshooting and remote support.

What skills do you need for a computer support assistant?

A computer support assistant needs strong technical skills in troubleshooting hardware and software issues, knowledge of operating systems, and familiarity with common tools like remote support software. Good communication skills are essential for explaining solutions to users, and basic certifications such as CompTIA A+ can enhance job prospects. Attention to detail and the ability to work under pressure are also important in this role.

What cities near Kitchener, ON are hiring for Computer Support Assistant jobs?

Cities near Kitchener, ON with the most Computer Support Assistant job openings:

Infographic showing various Computer Support Assistant job openings in Kitchener, ON as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $44,301 per year, or $21.3 per hour.

Academic Support Assistant

Guelph, ON • On-site

University of Guelph
See more jobs at University of Guelphexternal

Full-time

Posted yesterday

New

Job description

Department: CBS-Office of the Associate Dean Academic
Position covered by the Collective Agreement with USW Local 4120

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant. 

Career Opportunities (sapsf.com) 

General Purpose

Reporting to the Academic Program Manager, the Academic Programs Assistant contributes to smooth academic operations, helps ensure curriculum processes run efficiently, and strengthens the college's ability to make data-informed decisions that improve student learning and success.

The Academic Programs Assistant will provide essential administrative and operational support for undergraduate programs in the College of Biological Science. This role sustains the internal operations associated with offering of our programs, while supporting systems in the Associate Dean Academic (ADA) Office that enable new initiatives and maintain continuity across programs.

Duties and Responsibilities

  • Facilitate standard course administration processes and provide responsive support to faculty and staff navigating curriculum changes and course outlines.
  • Provide administrative support for program committees for the BSc and BOH degrees as well as ADA supported committees and administer agendas, take minutes, maintain committee websites, process and support paperwork and forms, and communicate follow-up and action items etc. as required.
  • Develop, maintain, and interpret dashboards to support program administration (e.g. recruitment and admissions analyses, course caps, etc.)
  • Provide guidance on program information, respond to student inquiries, and assist with student success initiatives
  • Coordinate a range of administrative tasks which may include invigilation support, deferred and special exam offerings, and other academic logistics across the college.
  • Provide logistical and administrative support for ADA office projects and events including arranging rooms, booking hospitality, coordinating logistics with guests, ensuring accurate and timely communication, arranging parking, etc.

Requirements

  • Two-year Community College Diploma in Business Administration, Data Analytics, Educational Administration or a related field
  • One to two years of experience in administration or analytics or a related field
  • Strong skills in data analytics and reporting
  • Strong computer skills (Excel, Power BI, or equivalent)
  • Communication, organizational, and problem-solving skills
  • Ability conduct detailed data analyses, summarize findings, make recommendations,  and then implement as approved
  • Organization and time management
  • Experience in academic administration and committee support
  • Experience with Courselink or other learning management systems would be considered an asset

Regular office hours, but some evening or weekend hours may be required occasionally for events

Employee Type: Regular 
Position Number: 10924323 


Classification: USW, Local 4120 Salary: Band 4  
USW Local 4120 Wage Grid

*Tentative evaluation; subject to final review.
At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 09/10/2026  
Closing Date: 09/17/2026  

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