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Computer Support Assistant Jobs in Virginia (NOW HIRING)

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Computer Support Assistant information

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$10

$16

$24

How much do computer support assistant jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for computer support assistant in Virginia is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $18.70 per hour, depending on experience, location, and employer.

What is a computer support assistant?

Computer Support Assistants are professionals who provide technical support and assistance to users experiencing issues with computer hardware, software, or network systems. They help troubleshoot problems, install and configure new technology, and guide users on proper equipment use. Their role is essential in maintaining the smooth operation of computer systems in various organizations, ensuring minimal downtime and efficient resolution of IT-related issues.

What are the key skills and qualifications needed to thrive as a computer support assistant, and why are they important?

A Computer Support Assistant needs a strong understanding of computer hardware, software troubleshooting, and basic networking, usually supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and problem-solving abilities help them effectively assist users and resolve issues efficiently. These skills ensure timely technical support, minimize downtime, and promote user satisfaction within an organization.

What are some common challenges faced by computer support assistants, and how can they be effectively managed?

Computer Support Assistants often encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and communicating solutions to users with varying levels of technical knowledge. To manage these effectively, it's important to prioritize tasks, stay organized, and utilize available documentation and knowledge bases. Strong communication skills and patience can also help in explaining technical information clearly to non-technical users, ensuring issues are resolved efficiently and users feel supported.

What is the difference between Computer Support Assistant vs Help Desk Technician?

AspectComputer Support AssistantHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required or preferred
Work EnvironmentSupport in offices, schools, or corporate settingsHelp desk support, often remote or on-site in various industries
Job ResponsibilitiesAssist with hardware/software issues, setup, and troubleshootingRespond to user inquiries, diagnose problems, provide solutions
Industry UsageCommon in education, small businesses, and corporate ITWidespread across IT support services and customer service

Computer Support Assistants and Help Desk Technicians share similar roles in providing technical support, often requiring comparable certifications and working in similar environments. The main difference lies in the scope: Computer Support Assistants typically focus on hardware and basic software support, while Help Desk Technicians may handle a broader range of user issues, including software troubleshooting and remote support.

What skills do you need for a computer support assistant?

A computer support assistant needs strong technical skills in troubleshooting hardware and software issues, knowledge of operating systems, and familiarity with common tools like remote support software. Good communication skills are essential for explaining solutions to users, and basic certifications such as CompTIA A+ can enhance job prospects. Attention to detail and the ability to work under pressure are also important in this role.

What cities in Virginia are hiring for Computer Support Assistant jobs?

Cities in Virginia with the most Computer Support Assistant job openings:

Infographic showing various Computer Support Assistant job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $34,832 per year, or $16.7 per hour.

Barracks Help Desk- IT

Lexington, VA • On-site

Virginia Department of Human Resource Management
Public Administration • 1 - 5K employees
Learn more about Virginia Department of Human Resource Managementexternal

$45K - $51K/yr

Full-time

Posted 16 days ago

Virginia Alcoholic Beverage Control Authority rating

5.2

Company rating: 5.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Barracks Help Desk- IT
Job no: 5111115
Work type: Full-Time (Salaried)
Location: Lexington, Virginia
Categories: Information Technology
Title: Barracks Help Desk- IT
State Role Title:
Hiring Range: $45,000-$51,000
Pay Band: UG
Agency: Virginia Military Institute
Location: Virginia Military Institute
Agency Website: www.vmi.edu
Recruitment Type: General Public - G
Job Duties
Under general supervision this full-time position is responsible for servicing and supporting cadet/faculty/staff computers and for imaging and deploying new computers. This position will provide telephone, walk-in, and e-mail support to the Faculty/Staff Help Desk and the Barracks Help Desk/Lab.
- Cadet Personal Computer Support: Assist cadets with network logon, answering technical support questions, provide software and hardware installation, configuration and maintenance on cadet owned computers and other devices including but not limited to mobile phones and tablets. Work with technical support to coordinate warranty service on hardware. Update and maintain technical procedural documents. Provide support via walk-in, phone, and email.
-Barracks Lab Maintenance: Install and maintain computer hardware, peripherals and wiring in the Barracks computer lab. Maintain barracks lab printers by refilling supplies, verifying proper operation, and working with outside technical support when necessary.
-Barracks Help Desk and Barracks Lab: These areas are kept neat and orderly. Floors are kept clear of all obstacles and counters are kept in a neat and orderly fashion. Cabinets are kept in neat and orderly fashion.
-Faculty and Staff Personal Computer Hardware and Software support: Assist faculty and staff with computer hardware, software, and network related problems as they arise. Install, configure, and troubleshoot computer hardware and software related issues on faculty and staff computers. Work with technical support or coordinate warranty service on hardware. Update and maintain technical procedural documents.
Minimum Qualifications
• College coursework in related field or equivalent combination of education and experience required.
• Maintaining administrative software/hardware in a college setting preferred.
• Technical skills and knowledge dealing with Desktop support in a Windows environment with a slight mix of Apple hardware.
• Proficient in Microsoft 365 Office Suite environment.
Additional Considerations
On-line applications accepted until the position is filled.
This regular, full-time position will work Monday through Friday, 8:00 a.m. to 5:00 p.m. with occasional evening and weekend hours as needed by the Department.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
Include a letter of interest describing aspects of your background that makes you well-suited for the position, a resume, and the names and telephone numbers of three professional references.
Contact Information
Name: Matthew Hart
Phone: 540-464-7051
Email: hartmp@vmi.edu
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Advertised: 26 Aug 2026 Eastern Daylight Time
Applications close:
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