Computer Support Assistant Jobs in North Carolina

Description

AdaptHealth Opportunity - Apply Today!

About AdaptHealth

At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives - beyond the hospital and at home.

With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care. 

If you're passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth.

The Adapt Difference

• Commitment to Our People - Support, Development, and Advancement Opportunities
• Competitive Compensation and Incentives
• Comprehensive Total Rewards & Benefits
• Industry-Leading Care & Innovation
• Responsible Environmental Stewardship

Position Summary:

The Respiratory Support Technician provides comprehensive direct and indirect patient care services across home, office, and hospital environments in accordance with all governmental, accrediting, and organizational policies and procedures. This role ensures patients receive appropriate goods and services in the most efficient and satisfactory manner possible while serving as a subject matter expert, conducting new hire training, and mentoring team members.

Job Duties:

• Collaborate with Respiratory Department Staff, CPAP/BIPAP Program Managers, and Operations Managers to provide equipment instruction, service, and troubleshooting for respiratory patients.
• Set up and fit PAP patients with appropriate equipment and masks, communicating instructions and processes in a professional, informative, and appropriate manner.
• Conduct patient follow-up calls and visits to ensure optimal care outcomes; contact clinical support when urgent patient needs are identified during home visits.
• Perform routine preventative maintenance checks and simple repairs per company policy and manufacturer guidelines, and troubleshoot equipment failures with patience and professionalism.
• Report equipment hazards and product incidents in accordance with company policies and procedures.
• Maintain working knowledge of current Respiratory Programs and HME products and services.
• Complete all required company, insurance, and government paperwork accurately and timely, including delivery tickets, safety checklist forms, patient booklet receipts, ABNs, AMAs, and equipment-specific instruction and cleaning forms.
• Develop and maintain basic reimbursement knowledge to ensure proper documentation for billing purposes.
• Maintain patient confidentiality and operate within HIPAA guidelines and AdaptHealth's Compliance Program, completing assigned compliance training and educational programs.
• Adhere to procedures for PPE, infection control, and hazardous materials handling.
• Assist with implementation of quality improvement programs to meet company standards.
• Promote services and products to community referral sources as appropriate.
• Perform other related duties as assigned.

Competency, Skills, and Abilities:

• Equipment repair or maintenance skills
• Proficiency with computer systems and database applications
• Understanding of basic medical terminology
• Knowledge of insurance verification processes
• Strong attention to detail and organizational skills
• Ability to work under time constraints and manage multiple priorities
• Written and verbal communication skills
• Professional demeanor in patient and staff interactions
• Commitment to confidentiality and data security protocols

Requirements

Education and Experience Requirements:

• High school diploma or equivalent required
• Work-related construction, general manual labor, military and equipment repair, or maintenance skills would be considered related experience
• Exact job experience is considered any of the above tasks in a Medicare certified HME environment that routinely bills insurance.
• Knowledge of respiratory therapy or DME services preferred.
• Valid and unrestricted driver's license from state of residence

Physical Demands and Work Environment:

• Ability to perform repetitive motions of wrists, hands and/or fingers due to extensive computer use.
• Work environment may be stressful at times, as overall office activities and work levels fluctuate.
• Subject to long periods of sitting and exposure to computer screen.
• May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen
• May be exposed to angry or irate customers, patients, or referral sources.
• Ability to utilize a personal computer and other office equipment.
• Assist in pulling a patient with a weight of approximately 130 pounds to a sitting position.
• Must be able to lift 50 pounds as needed.
• Mental alertness to perform the essential functions of position. 
• May be exposed to angry or irate customers or patients 
• Ability to work outside of normal business hours.
• Requires travel throughout service area and use of personal vehicles
• Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.
• Must be able to access the patient's residence as needed.
• Ability to work independently with minimal supervision and availability for extended hours when required.

Total Rewards & Benefits Program

• Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
• 401(k) with company match
• Paid Time Off Plans including 6 paid holidays
• Employee Stock Purchase Plan
• Paid Parental Bonding Leave
• Short and Long-term Disability Insurance
• Life and AD&D Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• CVS Minute Clinic and Teledoc access
• Spousal Advantage Reimbursement Plan
• Identity Theft Protection and Legal Plan

*Applicable waiting periods apply

Requirements Disclosure

• Company conducted Background Check is required for all roles
• Company conducted Motor Vehicle Record Check is required for driving roles
• Clinical roles require valid licensure/certification, where applicable

In accordance with Florida law, candidates applying for positions located in Florida are required to undergo background screening through the Florida Care Provider Background Screening Clearinghouse, as applicable. As required, we are providing all applicants with access to the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com

In accordance with California law, candidates applying for positions located in California that require on-site presence at a Home Medical Device Retailer (HMDR) facility must obtain a California Department of Public Health (CDPH) Exemptee License. This license requires completion of state-approved training and a course completion certificate, as HMDR facilities are required to have an Exemptee physically present during all hours of operation in lieu of a pharmacist. Applicants must include proof of required training with their license application or disclose their intent to obtain. More information on the CDPH HMDR program and approved training options can be found here: https://www.cdph.ca.gov/Programs/CEH/DFDCS/Pages/FDBPrograms/HomeMedicalDeviceRetailProgram.aspx.

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

Ready to Make an Impact?

If you're passionate about and committed to changing lives, we want to hear from you. Apply today and take the next step in your career with AdaptHealth!