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Computer Support Assistant Jobs in North Carolina

Serenity At Heart

Staffing & Support Assistant

Raleigh, NC · On-site

$15.50 - $20.75/hr

The Staffing & Support Assistant will work directly under our HR & Area Supervisor and assist with ... Basic computer proficiency * Ability to use email, spreadsheets, online systems, and web-based ...

Park 6 Logistics

Customer Support Assistant

Charlotte, NC · On-site

$34K - $38K/yr

Customer Support Assistant At Park 6 Logistic, we are committed to delivering dependable logistics ... Basic computer proficiency and ability to learn new systems quickly. * Reliable, detail-oriented ...

BeloForm Craft

Customer Support Assistant

Charlotte, NC · On-site

$38K - $44K/yr

We are seeking a motivated Customer Support Assistant to join our dedicated team. In this role, you ... Proficiency in CRM systems and basic computer skills. * Ability to work independently and as part ...

Ballard Spahr LLP

Legal Support Assistant

Pineola, NC · Hybrid

$48K - $55K/yr

The Legal Support Assistant will assist with general office and legal administrative ... computer applications, document management system, and Microsoft Office, particularly with Word ...

Ballard Spahr LLP

Legal Support Assistant

Newland, NC · Hybrid

$48K - $55K/yr

The Legal Support Assistant will assist with general office and legal administrative ... computer applications, document management system, and Microsoft Office, particularly with Word ...

Ballard Spahr LLP

Legal Support Assistant

Penland, NC · Hybrid

$48K - $55K/yr

The Legal Support Assistant will assist with general office and legal administrative ... computer applications, document management system, and Microsoft Office, particularly with Word ...

Ballard Spahr LLP

Legal Support Assistant

Matney, NC · Hybrid

$48K - $55K/yr

The Legal Support Assistant will assist with general office and legal administrative ... computer applications, document management system, and Microsoft Office, particularly with Word ...

Ballard Spahr LLP

Legal Support Assistant

Elk Park, NC · Hybrid

$48K - $55K/yr

The Legal Support Assistant will assist with general office and legal administrative ... computer applications, document management system, and Microsoft Office, particularly with Word ...

Ballard Spahr LLP

Legal Support Assistant

Crossnore, NC · Hybrid

$48K - $55K/yr

The Legal Support Assistant will assist with general office and legal administrative ... computer applications, document management system, and Microsoft Office, particularly with Word ...

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Computer Support Assistant information

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How much do computer support assistant jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for computer support assistant in North Carolina is $14.41, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $16.11 per hour, depending on experience, location, and employer.

What is a computer support assistant?

Computer Support Assistants are professionals who provide technical support and assistance to users experiencing issues with computer hardware, software, or network systems. They help troubleshoot problems, install and configure new technology, and guide users on proper equipment use. Their role is essential in maintaining the smooth operation of computer systems in various organizations, ensuring minimal downtime and efficient resolution of IT-related issues.

What are the key skills and qualifications needed to thrive as a computer support assistant, and why are they important?

A Computer Support Assistant needs a strong understanding of computer hardware, software troubleshooting, and basic networking, usually supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and problem-solving abilities help them effectively assist users and resolve issues efficiently. These skills ensure timely technical support, minimize downtime, and promote user satisfaction within an organization.

What are some common challenges faced by computer support assistants, and how can they be effectively managed?

Computer Support Assistants often encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and communicating solutions to users with varying levels of technical knowledge. To manage these effectively, it's important to prioritize tasks, stay organized, and utilize available documentation and knowledge bases. Strong communication skills and patience can also help in explaining technical information clearly to non-technical users, ensuring issues are resolved efficiently and users feel supported.

What is the difference between Computer Support Assistant vs Help Desk Technician?

AspectComputer Support AssistantHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required or preferred
Work EnvironmentSupport in offices, schools, or corporate settingsHelp desk support, often remote or on-site in various industries
Job ResponsibilitiesAssist with hardware/software issues, setup, and troubleshootingRespond to user inquiries, diagnose problems, provide solutions
Industry UsageCommon in education, small businesses, and corporate ITWidespread across IT support services and customer service

Computer Support Assistants and Help Desk Technicians share similar roles in providing technical support, often requiring comparable certifications and working in similar environments. The main difference lies in the scope: Computer Support Assistants typically focus on hardware and basic software support, while Help Desk Technicians may handle a broader range of user issues, including software troubleshooting and remote support.

What skills do you need for a computer support assistant?

A computer support assistant needs strong technical skills in troubleshooting hardware and software issues, knowledge of operating systems, and familiarity with common tools like remote support software. Good communication skills are essential for explaining solutions to users, and basic certifications such as CompTIA A+ can enhance job prospects. Attention to detail and the ability to work under pressure are also important in this role.

What cities in North Carolina are hiring for Computer Support Assistant jobs?

Cities in North Carolina with the most Computer Support Assistant job openings:

Infographic showing various Computer Support Assistant job openings in North Carolina as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $29,974 per year, or $14.4 per hour.

FT - Specialist, Computer Support

Albemarle, NC • On-site

Stanly Community College
Colleges, Universities, and Professional Schools • 201 - 500 employees
Learn more about Stanly Community Collegeexternal

$37K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Salary: $37,160.00 Annually
Location : Albemarle Campus, NC
Job Type: Full-time Staff
Job Number: 00616
Division: IT - Information Technology
Opening Date: 09/01/2026
GENERAL JOB DESCRIPTION
Provides frontline technical support to employees, students, and visitors through in-person, phone, chat, email, and help desk ticketing services. The position installs, deploys, maintains, and troubleshoots desktop computers, laptops, peripherals, software, printers, and other end-user technology and assists with maintaining the College's technology inventory. In addition to primary end-user support responsibilities, this position is cross-trained to assist with a variety of Information Technology functions and may perform delegated technical, operational, or project responsibilities based on departmental needs.
QUALIFICATIONS
Required:
  • Associate degree in an Information Technology-related field.

Preferred:
  • Experience providing end-user technical support in a help desk, service desk, or other customer-facing technical support environment.
  • Strong written and verbal communication skills and demonstrated customer-service experience.
  • Experience supporting Windows 11, Microsoft 365 applications, computer hardware, printers, peripherals, and mobile devices.
  • Experience using help desk ticketing or service-management systems and documenting troubleshooting steps and resolutions.
  • Experience with endpoint imaging, provisioning, configuration, or deployment technologies such as Microsoft Deployment Toolkit, Windows Deployment Services, SCCM, Intune, Autopilot, or comparable products.
  • Familiarity with routine Active Directory and/or Microsoft Entra ID user, account, and device administration.

ESSENTIAL JOB FUNCTIONS
  • Must be able to lift 50 pounds and push or pull up to 200 pounds on carts or other assistive devices.
  • Must be able to climb ladders and work at heights up to 12 feet.
  • Perform basic network cabling installation and testing as assigned.
  • Must have a valid driver's license and reliable transportation and be able to drive college vehicles.
  • Must be able to work nights and weekends as needed.

OTHER DUTIES
  • Provide frontline technical support to students, employees, and visitors through walk-in, phone, chat, email, and help desk ticketing channels.
  • Receive, document, prioritize, troubleshoot, resolve, escalate, and follow up on service requests and incidents in the help desk ticketing system.
  • Install, configure, deploy, maintain, repair, and troubleshoot desktop computers, laptops, monitors, docks, peripherals, printers, operating systems, and College-supported applications.
  • Create, maintain, test, and deploy standardized endpoint configurations and operating-system images using College-supported deployment technologies.
  • Maintain accurate technology inventory, assignment, location, and lifecycle records and assist with equipment deployment, relocation, replacement, and surplus activities.
  • Provide patient, respectful, and professional IT customer service through all SCC communication channels.
  • Demonstrate ownership, urgency, responsiveness, and appropriate follow-through on assigned service requests and technical issues; communicate status updates through resolution or escalation.
  • Document help desk procedures, common troubleshooting tasks, and technical resolutions.
  • Assist with the Help Desk workflow, workload coordination, ticket assignment, and other delegated operational responsibilities.
  • Provide day-to-day work direction, task assignments, technical guidance, and mentorship to student interns, work-study employees, and other temporary support personnel as assigned.
  • Research, recommend, implement, and support end-user systems and services under the direction of the supervisor.
  • Assist with technology purchasing by researching products, obtaining vendor quotes, preparing requisitions or purchase requests, and submitting purchases for appropriate approval.
  • Perform routine user and computer account administration, including password resets, account enable/disable actions, computer account creation, and organizational unit placement, as authorized.
  • Perform basic endpoint network troubleshooting, network cabling and testing, and limited endpoint switch-port configuration as assigned.
  • Administer and maintain limited end-user support servers or applications assigned to Desktop Services.
  • Assist with the configuration, support, inventory, and management of College-owned mobile devices and associated device-management systems.
  • Provide technical support for audiovisual, instructional, testing-center, and other specialized technology systems as assigned.
  • Engage with vendors on assigned projects to research products, services, and technical solutions.
  • Effectively complete assigned project tasks and milestones and communicate progress to the supervisor.
    • Drive College and/or personal vehicles to various campus work sites as required.
    • Assist the Information Technology department with other technical and operational tasks as needed based on departmental priorities.
    • Research and recommend products, services, and solutions to improve the efficiency and effectiveness of SCC Information Technology.
    • Work effectively both independently and as part of a team.
    • Self-motivate, take personal initiative, and act proactively in completing assigned responsibilities.
    • Other duties as assigned.

JOB TRAINING:
Required Position Training to be completed in the first year of hire:
  • In-house training on IT ticketing system
  • In-house training on college endpoint imaging and deployment systems
  • In-house E-Procurement training
  • In-house training on basic network cabling, testing, and endpoint port support
  • In-house training on other enterprise IT management systems as assigned

Suggested Training:
  • Endpoint management and deployment training
  • Microsoft 365 and Microsoft Entra ID training
  • Basic Active Directory administration training
  • Inventory and asset management training

Benefits Summary
  • Annual Leave (Vacation)
  • Sick Leave (8 hours per month)
  • Holidays (12 per year)
  • Personal Leave
  • Longevity Pay
  • State Employees Credit Union
  • Health Insurance - BCBS Medical
  • Term Life Insurance - Colonial Life
  • Superior Vision
  • Assurant Dental
  • Flexible Spending Account
  • Colonial Products
  • Flu Vaccinations
  • Retirement Plan - NC State Retirement Plan
  • Tax Sheltered Annunities - Prudential Retirement
  • SEANC
  • WE SAVE NORTH CAROLINA

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