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Computer Support Analyst Jobs in Tampa, FL (NOW HIRING)

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Computer Support Analyst information

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How much do computer support analyst jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for computer support analyst in Tampa, FL is $22.68, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $26.25 per hour, depending on experience, location, and employer.

What is a computer support analyst?

Computer Support Analysts are IT professionals who help organizations and individuals troubleshoot and resolve issues with computer hardware, software, and networks. They provide technical support, answer user questions, and guide people through problem-solving steps to restore proper system functioning. Their responsibilities may also include maintaining IT documentation, training users, installing updates, and escalating complex problems to higher-level technicians or engineers. They play a critical role in keeping business operations running smoothly by minimizing downtime related to technical issues.

What are the key skills and qualifications needed to thrive as a computer support analyst?

To thrive as a Computer Support Analyst, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly required. Excellent problem-solving skills, patience, and strong verbal communication help analysts effectively assist users and resolve issues. These skills ensure timely, accurate technical support, minimizing downtime and improving user satisfaction within organizations.

What are some common challenges computer support analysts face when assisting users remotely?

Computer Support Analysts often encounter challenges such as diagnosing technical issues without direct physical access to devices, managing communication barriers with users of varying technical proficiency, and prioritizing multiple support requests during peak times. To overcome these, analysts rely on remote access tools, clear and patient communication, and strong organizational skills. Building rapport and trust with users is also crucial, as it helps ensure effective problem resolution and a positive support experience.

What is the difference between Computer Support Analyst vs Help Desk Technician?

AspectComputer Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT departments, technical support teamsHelp desk, call centers, remote support
ResponsibilitiesDiagnose hardware/software issues, system analysis, user supportRespond to user tickets, troubleshoot basic issues, escalate complex problems
Industry UsageIT services, corporate, governmentIT support, customer service, technical assistance

While both roles involve supporting users with technical issues, a Computer Support Analyst typically handles more complex problems, performs system analysis, and works in a broader IT environment. Help Desk Technicians focus on resolving basic user issues, often in call center settings. Both roles require similar certifications and are essential in maintaining IT operations.

What are popular job titles related to Computer Support Analyst jobs in Tampa, FL?

For Computer Support Analyst jobs in Tampa, FL, the most frequently searched job titles are:

What job categories do people searching Computer Support Analyst jobs in Tampa, FL look for?

The top searched job categories for Computer Support Analyst jobs in Tampa, FL are:

Computer Support Analyst jobs near you

Genetics Associate Support Specialist

SOFT COMPUTER CONSULTANTS

Clearwater, FL • On-site

$20 - $23/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 19 days ago

Job description

POSITION SUMMARY:

SCC Soft Computer has a Genetics Associate Support Specialist position open. The Genetics Associate Support Specialist Level 1 is responsible for Integration, Smoke and Hot Fix correction testing of the Genetics products when loaded on an SCC system or a client test environment as directed by the Team Lead or Manager. Assists in getting post live issues resolved in a timely manner via supervised troubleshooting of Genetics and related applications.



DUTIES AND RESPONSIBILITIES:

Technical Duties:
  • Performs test case review for accuracy prior to execution as required
  • Performs Smoke and Integration testing as described in test cases
  • Documents all testing results
  • Documents failures found during testing and reports them for review
  • Works closely with the Team Lead for ongoing technical training
  • Under direction of the Team Lead, performs troubleshooting of non-complex application issues related to the Genetics Suite
  • Escalates, or redirects, tasks to appropriate resources when unable to resolve the issue, or task priority and situation requires such escalations
  • Monitors appropriate email for client task activity bins
  • Under the direction of the Team lead or Product specialist Performs troubleshooting of non-complex issues related to non-Genetic Suite applications
  • Escalates or redirects tasks to appropriate resources when unable to resolve the issue, or task priority and situation requires such escalation
  • Monitors appropriate email for client task activity bins
  • Participates in corporate in-service and technical training programs as assigned
  • Assists with the validation and testing of delivered software after delivery to client environment
Administrative Duties:
  • Properly time sheets against appropriate client and SCC tasks
  • Reviews assigned workload to assess potential delays in the delivery of support solutions
  • Complies with all approved procedures, directives, and guidelines
  • Performs other duties as assigned
JOB SPECIFICATIONS:
Education Required:
Degree or Certification in a Healthcare or Information Technology related field is highly desirable.
Must at least have an Associate’s Degree.
ASCLS, ASCP, ABHI, or other certification in Cytogenetics or Medical Technology is a plus.
Experience Required:
Experience and understanding of the software development and product development processes.
Experience in software testing process.
Experience in using software testing tools, preferred.
Experience in genetic laboratories preferred with proficiency in basic theory and laboratory practice, specimen preparation, cell culture and harvesting, and chromosome analysis, working knowledge of an applicable healthcare discipline.
Knowledge and Skills Required:
  • Working knowledge of the applicable healthcare discipline
  • Proficient in the use of a PC
  • Excellent listening skills
  • Excellent communication skills (oral and written)
  • Excellent knowledge of testing tools
  • Proficient in the use GUI applications such as Windows and MS Office
  • Ability to work effectively under stress
  • Ability to multi-task
Travel Required:
None.
BENEFITS:
SCC Soft Computer offers a comprehensive and competitive benefits package to meet the needs of our employees. Our benefits include medical, dental, life insurance, short term disability, flexible spending plans, 401(k), vacation, paid holidays, tuition reimbursement, a subsidized lunch program and much more!
EOE of protected Veterans and Individuals with Disabilities.