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Computer Services Assistant Jobs in Illinois (NOW HIRING)

Provide support & troubleshoot all desktop computer related problems from assessment to resolution ... Strong customer service skills. * Assist full time staff, including working with other hourly ...

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Computer Services Assistant information

What does a computer services assistant do?

As a Computer Services Assistant, your daily tasks often include troubleshooting hardware and software issues, setting up new workstations, assisting staff with technical support requests, and maintaining inventory of IT equipment. You will frequently collaborate with other departments to address their technology needs, ensuring smooth operations across the organization. The role requires effective communication skills, as you’ll often need to explain technical issues to users who may not have an IT background, and coordinate with higher-level IT staff for more complex problems.

What skills and qualifications are needed to be a computer services assistant?

To thrive as a Computer Services Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or technical training. Familiarity with operating systems, help desk ticketing systems, and remote support tools is commonly required. Strong customer service, problem-solving abilities, and effective communication set top candidates apart in this role. These skills are crucial for efficiently resolving technical issues and ensuring user satisfaction in a support-driven environment.

What is the difference between Computer Services Assistant vs IT Support Specialist?

AspectComputer Services AssistantIT Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentOffice, school, or retail settings assisting with basic tech supportCorporate or technical environments providing advanced troubleshooting
Job ResponsibilitiesBasic hardware/software support, setup, and maintenanceDiagnosing and resolving complex technical issues, network support
Industry UsageCommon in education, retail, and small business sectorsPrevalent in corporate IT departments and tech firms

While both roles involve technical support and similar certifications, the Computer Services Assistant typically handles basic hardware and software tasks in less complex environments. The IT Support Specialist often deals with more advanced troubleshooting and network issues in corporate settings. The roles are closely related but differ mainly in complexity and scope.

What is a computer services assistant?

Computer Services Assistants are support staff who help maintain and troubleshoot computer systems, assist users with technical problems, and ensure that hardware and software function properly. They may set up equipment, install software, and provide guidance on using various computer applications. Often working in educational institutions, offices, or IT departments, these assistants play a key role in keeping technology running smoothly and efficiently.

What are the most commonly searched types of Computer Services jobs in Illinois?

The most popular types of Computer Services jobs in Illinois are:

What cities in Illinois are hiring for Computer Services Assistant jobs?

Cities in Illinois with the most Computer Services Assistant job openings:

Assistant Contract Technical Representative (ACTR) with Security Clearance

22nd Century Technologies, Inc.

Great Lakes, IL • On-site

Other

Re-posted 27 days ago


Job description

Assistant Contract Technical Representative (ACTR)
Location: Hybrid (3-4 times a week) at Naval Service Training Command (NSTC), Great Lakes, IL Job Description About the Role
The ACTR (Activity Contract Technical Reviewer) is responsible for monitoring, reviewing, interpreting, evaluating, and reporting technical aspects of Navy IT contracts. This role involves maintaining and administering computer networks and related computing environments, ensuring the smooth running of administrative systems, and providing on-site technical support. The ACTR must have a strong background in maintaining and administering computer networks and related computing environments, as well as strong knowledge of computer networks, hardware, software, and operating systems. The ideal candidate will also have excellent communication skills to convey technical concepts to non-technical business users and strong troubleshooting skills to provide solutions to technical problems. In addition, the ACTR supports Naval Service Training Command (NSTC) IT contract operations by providing technical review and oversight of contractor deliverables and performance. This role ensures that all IT services and solutions meet contractual requirements, technical standards, and mission objectives. The ACTR collaborates with government stakeholders, contractors, and program teams to validate compliance, identify risks, and recommend corrective actions.
You Will
• Review and validate contractor deliverables for NSTC IT contracts, ensuring compliance with technical and contractual requirements.
• Monitor contractor performance against Service Level Agreements (SLAs) and key performance indicators (KPIs).
• Document findings, prepare technical review reports, and recommend corrective actions when necessary.
• Collaborate with Contract Technical Representatives (CTR), program managers, and government stakeholders to resolve issues.
• Participate in technical meetings, audits, and performance reviews.
• Maintain accurate records of reviews, communications, and decisions.
• Ensure adherence to DoD, Navy, and NSTC IT policies, including cybersecurity and data protection standards.
• Provide on-site technical support for IT systems and administrative environments.
• Assist with troubleshooting and resolving technical issues promptly.
Desired Skills and Experience
• 3+ years of experience in IT operations, contract compliance, or technical review roles.
• Strong background in maintaining and administering computer networks and related computing environments.
• Knowledge of computer networks, hardware, software, and operating systems.
• Knowledge of DoD and Navy contracting processes, FAR/DFARS regulations, and performance monitoring practices.
• Familiarity with IT service management frameworks (e.g., ITIL) and cybersecurity standards (e.g., NIST, RMF).
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills to convey technical concepts to non-technical business users.
• Proficiency in Microsoft Office Suite and contract management tools.
• DoD Secret Clearance (or ability to obtain).
• DAWIA certification in Contracting or Program Management is desirable but not required.
• Experience supporting Navy IT operations or similar military organizations is a plus.
________________________________________
Security Clearance
• Active Secret Security Clearance preferred.