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Computer Services Assistant Jobs in Illinois (NOW HIRING)

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Computer Services Assistant information

What does a computer services assistant do?

As a Computer Services Assistant, your daily tasks often include troubleshooting hardware and software issues, setting up new workstations, assisting staff with technical support requests, and maintaining inventory of IT equipment. You will frequently collaborate with other departments to address their technology needs, ensuring smooth operations across the organization. The role requires effective communication skills, as you’ll often need to explain technical issues to users who may not have an IT background, and coordinate with higher-level IT staff for more complex problems.

What skills and qualifications are needed to be a computer services assistant?

To thrive as a Computer Services Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or technical training. Familiarity with operating systems, help desk ticketing systems, and remote support tools is commonly required. Strong customer service, problem-solving abilities, and effective communication set top candidates apart in this role. These skills are crucial for efficiently resolving technical issues and ensuring user satisfaction in a support-driven environment.

What is the difference between Computer Services Assistant vs IT Support Specialist?

AspectComputer Services AssistantIT Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentOffice, school, or retail settings assisting with basic tech supportCorporate or technical environments providing advanced troubleshooting
Job ResponsibilitiesBasic hardware/software support, setup, and maintenanceDiagnosing and resolving complex technical issues, network support
Industry UsageCommon in education, retail, and small business sectorsPrevalent in corporate IT departments and tech firms

While both roles involve technical support and similar certifications, the Computer Services Assistant typically handles basic hardware and software tasks in less complex environments. The IT Support Specialist often deals with more advanced troubleshooting and network issues in corporate settings. The roles are closely related but differ mainly in complexity and scope.

What is a computer services assistant?

Computer Services Assistants are support staff who help maintain and troubleshoot computer systems, assist users with technical problems, and ensure that hardware and software function properly. They may set up equipment, install software, and provide guidance on using various computer applications. Often working in educational institutions, offices, or IT departments, these assistants play a key role in keeping technology running smoothly and efficiently.

What are the most commonly searched types of Computer Services jobs in Illinois?

The most popular types of Computer Services jobs in Illinois are:

What cities in Illinois are hiring for Computer Services Assistant jobs?

Cities in Illinois with the most Computer Services Assistant job openings:

Computer Services Assistant jobs near you

Season Ticket Member Services Assistant

Rockford IceHogs

Rockford, IL

$15/hr

Part-time

Posted 11 days ago

Job description

Job Title: Season Ticket Member Service Assistant
Department: Revenue Generation, Season Ticket Member Services
Reports To: Manager, Season Ticket Member Services
Location: Rockford IceHogs Office
Hours: Office time approximately 20 hours per week. Schedule varies based on the event and game schedule, including evenings, weekends, and holidays as needed.
Duration: 2026-27 AHL Season (September through April)
Status: Part-Time / Seasonal
# Direct Reports: None
Compensation: $15.00 per hour

The Rockford IceHogs are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applications will receive consideration for employment without regard to gender, race, religion or religious creed, color, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. We are committed to providing reasonable accommodation for individuals with disabilities.

Role Summary: The Season Ticket Member Services Assistant is a part-time position, responsible for supporting the team servicing Season Ticket Members and generating revenue for the Rockford IceHogs. This position requires a highly energetic and self-motivated individual with a strategic mindset.

Primary Responsibilities:

  • Support the entire Revenue Generation team via ticket inquiry phone, live chat and email support. Assist Season Ticket Members with various inquiries and requests.

  • Maintain diligent and real-time Salesforce CRM entries.

  • Other duties and responsibilities as required.

Qualifications & Requirements:

  • Enthusiastic collaborator and belief that varying perspectives and contributors create an improved outcome.

  • Superior written and verbal communication skills.

  • Ability to work independently and effectively with others at all management levels.

  • Superior organization and time management skills.

  • Ability to solve problems independently with customized solutions.

  • Strong computer skills with Microsoft Word, Excel, Power Point, CRM (Salesforce) and the internet.? Experience with ticketing systems (Ticketmaster Archtics) is a plus.

  • Passion for sports and hockey.

  • Ability to work nights, weekends, and holidays as event schedule commands.

  • Ability to address, adapt to, and overcome challenges in a fast-paced, dynamic environment

  • Demonstrated aptitude for driving results

  • High attention to detail

The Team:

The Rockford IceHogs, founded in 1999 and members of the American Hockey League (AHL), is a premier organization and primary development affiliate of the Chicago Blackhawks. Located in Rockford, IL, the Team calls the newly renovated BMO Center its home and offices in downtown Rockford, 401 E State Street.

As the longest running professional sports team in Rockford, the organization has developed a passionate local fan base and has set multiple attendance records over the years, while establishing a strong a community presence.

The Rockford IceHogs goal is to continue providing exceptional fan experiences, elevating fan attendance, making a substantial impact in the community and continuing their commitment to developing exceptional talent.

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