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The NOC Engineer is a senior operational engineering role responsible for improving the availability, stability, and reliability of enterprise IT and OT systems across a multi-affiliate, regulated environment. This role leads complex incident response, resolves cross-domain production issues, and reduces repeat incidents through advanced troubleshooting, observability, automation, and disciplined operational execution.

The Network Operations Center plays a critical role in enterprise operations and supports the continued evolution of a broader command center model for IT and OT operations. This is an opportunity to join a talented team, help strengthen monitoring and operational capabilities, and contribute to meaningful enterprise reliability work. If you are a hands-on engineer who enjoys solving difficult technical problems, improving operations, and helping build something stronger, we encourage you to apply.

This role serves as a top-tier escalation point, supports advanced first- and second-level troubleshooting across Windows, Linux, networking, enterprise applications, and infrastructure platforms, and is expected to develop strong technical and operational documentation, including SOPs, runbooks, troubleshooting guides, incident reports, post-incident reviews, and operational summaries. This position may also participate in a rotational on-call schedule and may be required to provide after-hours support for major incidents, critical issues, maintenance activities, or operational escalations.

Bachelor's degree in computer science, information technology or related field; or equivalent work experience. (Typically, four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree. A minimum of two years additional directly related technical experience is required.) 

Must have five or more years of experience. 

Strong experience leading or supporting high-severity incidents in a production environment.

Strong hands-on troubleshooting across Windows, Linux, networking, and enterprise infrastructure.

Solid knowledge of TCP/IP, routing, switching, VLANs, DNS, DHCP, VPNs, firewalls, and load balancing.

Experience with enterprise monitoring, alerting, and ticketing platforms.

Experience using logs, dashboards, packet captures, traces, and network / system diagnostic tools.

Experience with Python, scripting, APIs, automation, or coding-based solutions.

Strong writing and communication skills, with the ability to create clear, accurate, and professional SOPs, runbooks, network diagrams, technical procedures, incident reports, post-incident reviews, and operational summaries.

Ability to work effectively in a 247 environment, remain calm during major incidents, and participate in a rotational on-call schedule as needed.

Preferred Qualifications

Experience in regulated, multi-affiliate, or OT / industrial environments.

CCNA, CCNP, or equivalent networking knowledge.

Experience with observability platforms, metrics, logs, traces, and alert design.

Familiarity with ITIL-based incident, problem, and change management practices.

Experience with cloud, hybrid infrastructure, or configuration / automation tooling.

Experience helping build or mature a command center or enterprise operations function.

Candidates will complete a short technical simulation involving real-world troubleshooting scenarios. The simulation may include troubleshooting scenarios across networking, Windows, Linux, incident response, automation, and operational decision-making.
Work Authorization/Sponsorship

At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links. Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Incident Management, Escalation & Service Restoration

• Lead major and critical incidents end-to-end, including restoration strategy, technical coordination, stakeholder communications, and escalation management.
• Act as the senior escalation point for network outages, infrastructure failures, and service-impacting incidents, driving timely restoration with minimal supervision.
• Manage incident bridges with clear communication, accurate timelines, and disciplined coordination across infrastructure, application, security, platform, and vendor teams.
• Ensure post-incident reviews are complete, actionable, and tracked through closure with clear owners, due dates, and validation steps.

Advanced Technical Troubleshooting & Network Engineering

• Troubleshoot and restore complex production issues across Layer 2 / Layer 3 networking, servers, applications, identity services, virtualization, infrastructure platforms, and OT-related systems.
• Perform advanced hands-on troubleshooting across routers, switches, firewalls, Windows servers, Linux systems, VPNs, load balancers, and critical infrastructure dependencies, including work with Cisco and Juniper network products and their command-line interfaces (CLI).
• Apply strong working knowledge of TCP/IP, routing, switching, VLANs, DNS, DHCP, VPN technologies, firewalls, and enterprise network protocols to isolate failure domains and restore service quickly and accurately.
• Use logs, metrics, dashboards, packet captures, traces, and vendor / platform command-line tools to diagnose issues, identify root cause, restore service, and partner with engineering teams or vendors on permanent fixes.

Monitoring, Observability & Automation

• Work with enterprise monitoring and event management platforms to improve alert quality, service visibility, and operational awareness.
• Proactively monitor network and infrastructure health, investigate performance issues, and identify trends that may affect availability, latency, or service quality.
• Design and improve automation using APIs, scripting, coding, and operational tooling to reduce manual effort, improve consistency, and strengthen command center capabilities.

Operational Readiness, Documentation & Continuous Improvement

• Review new and changed services for operational readiness, including monitoring, alerting, dependencies, runbooks, support models, and escalation paths.
• Support high-risk changes, maintenance windows, and cutovers by validating outcomes, detecting regressions, and coordinating rollback when needed.
• Develop and maintain SOPs, procedures, runbooks, network diagrams, troubleshooting guides, incident reports, and operational summaries, while using incident trends and support metrics to drive continuous improvement.

Technical Escalation & Mentorship

• Serve as the senior technical escalation point for complex production issues, major incidents, and high-impact service degradations.
• Provide hands-on coaching and technical direction to junior engineers and NOC personnel during troubleshooting, restoration, and incident response activities.
• Partner with engineering and service owners to improve supportability, resilience, observability, and production readiness for critical services and platforms.