Job Summary:
Micro Center is the nation’s leading computer and electronics big‑box retailer, offering a wide range of technology products. The Retail Computer Technician role involves providing customer consultations, diagnosing and repairing computers, and ensuring high customer service standards are met.
Responsibilities:
• Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
• Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
• Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
• Assemble custom computers sold by our expert build-your-own (BYO) sales team
• Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
• Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
• Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, SMS, and email communication regarding their service event on a constant basis
• Ensure that customer service standards are met and that difficult customer situations are handled courteously and professionally
• Perform additional duties and responsibilities as assigned
Qualifications:
Required:
• High School diploma or equivalent
• one year of related computer service repair or technical customer service experience
• Excellent communication & interpersonal skills
• ability to multi-task and adjust priorities
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Flexible availability, including early mornings, evenings, weekends, and holidays
Preferred:
• Industry certifications are preferred and are required within 90 days of hire (company paid)
Company:
Micro Center is a retailer for computers and consumer electronics in the United States. Founded in 1979, the company is headquartered in Hilliard, USA, with a team of 1001-5000 employees. The company is currently Late Stage.