Job Overview
The Full Arch Dental Patient Care Administrator is responsible for ensuring seamless communication and operational efficiency between dental professionals, labs, and patients. ย This role serves as the bridge between oral healthcare providers and the internal dental lab team, focusing on high-quality product lifecycle management and customer satisfaction.
Key Responsibilities
1. Product Lifecycle Management
- Oversee the end-to-end lifecycle of full-arch dental products, ensuring timely progress through the design, milling, and finishing phases.
- Track and report the status of cases at each stage within the lab using internal systems and protocols.
2. Software Utilization
- Efficiently operate and manage case tracking through Magic Touch software.
- Maintain accurate digital records of case progress and dentist/surgeon interactions.
3. Doctor and Surgeon Onboarding
- Facilitate the onboarding process for dentists and oral surgeons into the lab's portal system.
- Provide technical support and training to ensure optimal use of the portal.
ย 4. Internal Case Tracking
- Monitor cases internally, coordinating workflows between departments such as Exocad Design, milling, and finishing to meet deadlines and quality standards.
- Proactively identify and resolve potential bottlenecks or issues in the production pipeline.
5. Communication and Relationship Management
- Maintain constant communication with doctors and dental office staff to update them on case statuses, address inquiries, and provide guidance.
- Serve as the primary point of contact for escalations or concerns, ensuring all parties remain informed and aligned.
Skills and Qualifications
- Digital Workflow: Working knowledge of digital dentistry: ALL-ON-X Full-Arch restoration processes, digital impressions, intraoral scans, photogrammetry, CAD/CAM technology, and guided surgery.
- Technical Skills: Proficiency in Magic Touch software, familiarity with Exocad Design workflows, and an understanding of milling and finishing processes in dental labs.
- Communication: Exceptional written and verbal communication skills to manage relationships with medical professionals and lab technicians.
- Organizational Abilities: Strong multitasking and time management skills to handle case tracking and workflow coordination efficiently.
- Problem-solving: Ability to troubleshoot issues in product lifecycle stages and propose timely solutions.
- Customer Service Orientation: Dedicated to providing a positive and professional experience for all stakeholders.
Working Conditions
- Environment: Office-based with virtual or text chat-based communication with dentists and oral surgeons;
- Schedule: Full-time, with the flexibility needed to address urgent cases or escalations.
This role is pivotal in ensuring the seamless production and delivery of all-on-four/full-arch dental solutions while fostering strong professional relationships.
Why Join Us?
- Opportunity to work in aย state-of-the-art labย with advanced technology.
- Competitive salary withย growth opportunities.
- Full benefits package to include health, dental, vision, life coverage and paid time off
- 401(k) with employer match
- A supportive and innovative team environment.