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Computer Lab Associate Jobs in New York (NOW HIRING)

PerkinElmer

Lab Support Coordinator

Rahway, NJ · On-site

Associates degree with 1+ years' experience in a customer facing role within a scientific ... Occasionally operates a computer and other office machinery, such as a calculator, copy machine ...

AllSTEM Connections

Lab Technician

Bridgewater, NJ · On-site

$72K/yr

Qualifications: 0-2-years of demonstrated laboratory experience - Computer literate in Microsoft ... the day. - Associates or Bachelor's degree in a technical field Responsibilities: Under the ...

TeamSoft

Sample Lab Technician

Norwood, NJ · On-site

$21 - $25/hr

Associate's or Bachelor's degree in Chemistry, Biology, or a related scientific field preferred ... Proficiency with laboratory software and computer-based systems. * Excellent communication and ...

TekWissen LLC

Lab Computing Analyst

Tarrytown, NY · On-site

Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems ... OR Associate degree 4+ years of IT support experience Must Haves: * Experience providing IT support ...

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Computer Lab Associate information

What is the difference between Computer Lab Associate vs Computer Support Specialist?

AspectComputer Lab AssociateComputer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like A+Associate degree or certifications like A+ or Network+
Work EnvironmentEducational institutions, libraries, or training centersCorporate offices, IT departments, or technical support centers
Employer & Industry UsagePrimarily in education and public service sectorsTechnology, healthcare, and business sectors
Common Search & ComparisonOften compared for entry-level tech support roles in educational settingsCompared for technical support roles across industries

The main difference is that a Computer Lab Associate typically works in educational or public environments assisting users with basic computer needs, while a Computer Support Specialist provides more advanced technical support across various industries. The roles overlap in credentials and work environment but differ in scope and complexity of support provided.

What are some typical challenges a computer lab associate faces in supporting users, and how can they effectively address them?

Computer Lab Associates often encounter challenges such as troubleshooting a wide range of technical issues, assisting users with varying levels of computer literacy, and managing multiple support requests during peak hours. To address these challenges, it's important to remain patient, communicate clearly, and stay organized. Developing strong problem-solving skills and keeping up-to-date with lab software and hardware can also help Associates resolve issues efficiently and provide a positive user experience.

What is a computer lab associate?

Computer Lab Associates are staff members responsible for overseeing and maintaining computer labs in schools, libraries, or other organizations. Their duties often include assisting users with hardware and software issues, ensuring equipment is functioning properly, and maintaining lab order and security. They may also help with troubleshooting, managing lab schedules, and providing technical support to students or users. Computer Lab Associates play a key role in creating a productive and safe environment for technology use.

What are the key skills and qualifications needed to thrive as a computer lab associate?

To thrive as a Computer Lab Associate, you need foundational knowledge of computer hardware and software, troubleshooting skills, and often a degree or coursework in information technology or a related field. Familiarity with operating systems, network configurations, and lab management software is typically required, and certifications like CompTIA A+ can be advantageous. Strong communication, problem-solving, and customer service skills help you assist users effectively and maintain a positive lab environment. These competencies are essential to ensure smooth lab operations, provide technical support, and promote an accessible and productive computing environment for all users.
What are the most commonly searched types of Computer Lab jobs in New York? The most popular types of Computer Lab jobs in New York are:
What cities in New York are hiring for Computer Lab Associate jobs? Cities in New York with the most Computer Lab Associate job openings:
Computer Lab Associate jobs near you

Lab Support Coordinator

PerkinElmer

Rahway, NJ • On-site

Full-time

Posted 25 days ago

PerkinElmer rating

8.3

Company rating: 8.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
Lab Support Coordinator
Location(s)
Merck (Rahway) - Customer Site NJ
Job Description
Job Responsibilities
Escorting of third party service personnel:
  • Meet OEM or TPV service engineers at customer points of entry, confirm reason for site visit.
  • Verify required customer health and safety requirements for site entry have been completed by engineer.
  • Escort the engineer to the equipment location and hand off to customer equipment owner/user.
  • Upon completion of the service event, escort the engineer back to the customer entry point and obtain a copy of the service report and work order status prior to engineer departure.

Communication:
  • Ability to articulate with technically oriented people, quickly establish rapport, gain their confidence, respect and trust.
  • Communicate timely program information internally discuss troubleshooting/repair situations with customers, in a professional, cost-effective manner, utilizing poise, tact and diplomacy to obtain cooperation and results.
  • Escalate problems to manager or the appropriate program leader or customer program contact for strategy development and participation as appropriate.
  • Follow up to ensure that all questions/requests/customer commitments are responded to or resolved to the customer's satisfaction.

Instrument Inventory Integrity:
  • Conduct instrument inventory sweeps of all instruments on an as-needed basis.
  • Conduct spot checks of instrument inventory.
  • Identify changes to instrument inventory, work with department staff and customers to document changes and compile change control documentation (ex.: instrument manufacturer, model, serial number, location, owner, etc.).
  • Provide timely information to Customer Operations Team, through the change control process, to update the SAP database due to instrument inventory changes (ARC process)
  • Conduct additional lab support activities as agreed upon by departmental leadership and PKI.

  • Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.
Critical Skills:
  • Ability to multi-task and work under pressure to balance conflicting deadlines
  • Excellent interpersonal, written, and verbal communication skills
  • Technical problem-solving skills and attention to details
  • Excellent customer service skills complimented by an ability to listen to and interpret client requests
  • Initiative driven with proactive skill set to improve processes
  • Ability to read and interpret chemical labeling and hazardous signage
  • Intermediate MS Office Skills: Outlook, PowerPoint, Word.
  • Ability to be pro-active, independent, and detail-oriented

Basic Qualifications:
  • Associates degree with 1+ years' experience in a customer facing role within a scientific environment OR
  • High School Diploma with 2+ years' experience in a customer facing role within a scientific environment

Preferred Qualifications:
  • Certification/Associates degree in relevant field and 1-2 years of experience in a customer facing role within a scientific environment.
  • Basic Understanding of GLP/GxP and/or experience working in a compliance driven environment.

Working Environment:
  • Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
  • Job pace may be fast and job completion demands may be high.
  • Must be able to remain in a stationary position more than 25% of the time
  • The person needs to move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
  • Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
  • Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
  • Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
  • May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.

The annual compensation range for this full-time position is $50,000 to $60,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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