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Computer Help Desk Jobs in Normal, IL (NOW HIRING)

Securitas

2nd Shift Security Officer

Bloomington, IL · On-site

$18.50/hr

Monitor cameras at security desk. * Perform receptionist duties as needed. * Conduct patrols inside ... Standard computer / technology skills needed. * Experience in office environment preferred.

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All JobsComputer Help Desk JobsComputer Help Desk Jobs in Normal, IL

Computer Help Desk information

See Normal, IL salary details

$12

$22

$33

How much do computer help desk jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for computer help desk in Normal, IL is $22.63, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.38 per hour, depending on experience, location, and employer.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

What are computer help desk professionals?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What jobs pay $10,000 a month without a degree?

In the computer help desk field, earning $10,000 a month typically requires advanced experience, certifications, or specialized skills rather than just the job title. High-paying roles may involve senior technical support, network administration, or cybersecurity positions that often demand industry certifications like CompTIA or Cisco, along with extensive experience. Entry-level help desk jobs usually pay less, but advancing into specialized or managerial roles can lead to higher salaries without a degree requirement.

What are the key skills and qualifications needed to thrive as a Computer Help Desk professional, and why are they important?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

Are help desk jobs still in demand?

Help desk jobs, including computer help desk roles, remain in demand as organizations continue to rely on IT support for troubleshooting hardware, software, and network issues. These positions often require strong communication skills and knowledge of common operating systems and support tools, with demand driven by ongoing technology upgrades and cybersecurity needs.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing Computer Help Desk professionals to focus on more complex issues. However, AI does not fully replace human support, as many technical problems require critical thinking, customer service skills, and personalized assistance that only trained technicians can provide.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as senior software engineers, IT consultants, or cybersecurity experts, especially those with extensive experience or certifications. These positions typically require advanced skills, a strong professional reputation, and often involve consulting, contract work, or leadership responsibilities in technology or finance sectors.
What cities near Normal, IL are hiring for Computer Help Desk jobs? Cities near Normal, IL with the most Computer Help Desk job openings:
Computer Help Desk jobs near you
2nd Shift Security Officer

2nd Shift Security Officer

Securitas Services

Bloomington, IL • On-site

$18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Securitas rating

5.9

Company rating: 5.9 out of 10

Based on 972 frontline employees who took The Breakroom Quiz

57th of 103 rated security

Job description

Security Officer - Full Time - Bloomington, IL

Wage: $18.50/HR

Available Schedule: 2nd / Afternoon shift

Thinking about joining the Security Field? 

Then this is the perfect role for you!!

Join our team at Securitas Security where you will have the opportunity to serve the community while receiving elite training in safety and security. We are seeking customer service driven individuals for security positions. We have a dedicated Region and Area Management Support Staff which will foster you through your growth and advancement in the company.

Come Grow with Us & Apply Today!

What You Can Expect

  • Conflict resolution and de-escalation.
  • Perform access control at security entrances / exits.
  • Monitor cameras at security desk.
  • Perform receptionist duties as needed.
  • Conduct patrols inside / outside the client's premises, potentially in various weather conditions and in different types of terrain.
  • Frequent interactions with client employees and guests.
  • Identify and report safety issues, hazardous conditions, or any suspicious activity.
  • Provide detailed written reports.
  • Work in a team environment to ensure site / organizational goals are achieved daily.
  • Carry out specific tasks and duties of similar nature and scope as required for assigned site.

What We Offer

  • Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.
  • Virtual Medical Appointments with Telemedicine.
  • Paid Time Off, Free Uniforms, Paid Training, & Weekly Pay!!
  • Employee Assistance Program.
  • DailyPay Access Program!
  • Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel, & So Much More!

Basic Requirements

  • Must be at least 18 years of age or older.
  • Valid driver's license and clear driving record required.
  • High School Diploma, GED, OR ability to complete the GED program within 6 months.
  • Standard computer / technology skills needed.
  • Experience in office environment preferred.
  • Customer service background preferred.
  • Security, Law Enforcement, or Military experience a plus!!
  • Must be able to interact with a wide range of individuals in a calm and professional manner.
  • Must have great attention to detail and the ability to remain alert throughout the duration of the shift.
  • Must be able to respond to emergencies with rapid / effective judgement and use appropriate escalation.
  • All candidates must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.

See a different world.

Licensing # 123.000261

EOE/M/F/Vet/Disabilities

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

Benefits include: 
  • Retirement plan
  • Employer-provided medical and dental coverage
  • Company-paid life insurance
  • Voluntary life and disability insurance
  • Employee assistance plan
  • Securitas Saves discount program
  • Paid holidays
  • Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. 

Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

What Securitas employees say

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