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Computer Help Desk Jobs in Miami, FL (NOW HIRING)

Prescient Edge

Help Desk Support Engineer

Doral, FL · On-site

Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence ... An Associate's degree in Information Technology, Computer Science, or a related field, or three (3) ...

Celestar

Help Desk Lead - SOUTHCOM EDA

Miami, FL · On-site

Help Desk Lead Celestar, a B&A Company, is seeking a Help Desk Lead to support USSOUTHCOM J26 ... Computer Science, or a related field -OR- A minimum of 5 year's of equivalent experience in ...

DASI LLC

Help Desk Specialist Level I

Doral, FL

Help Desk Specialist - Level 1 Grade: Staff Reports to: Systems Support Manager Location: Miami ... related to computer hardware and software, mobile devices, and other technologies. Key ...

NALLEY CONSULTING, LLC

Help Desk Lead - Mid

Miami, FL · On-site

Help Desk Lead LCAT: Mid Join the Nalley Consulting team at Southcom HQ. Position: Help Desk Lead ... Bachelor's degree in Information Technology, Computer Science, or a related field, or five (5) ...

CELESTAR

Help Desk Lead - SOUTHCOM EDA

Doral, FL · On-site

... Computer Science, or a related field -OR- A minimum of 5 year's of equivalent experience in ... help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA ...

Miami Jewish Health

Help Desk Analyst

Miami, FL · On-site

$19.50 - $26.75/hr

The Help Desk Analyst role involves providing remote IT support to users, addressing technical ... Required : • Associate Degree in Computer Science or equivalent • One to two years related ...

Barbaricum

Help Desk Lead (Pre-Award)

Miami, FL · On-site

Bachelor's degree in Information Technology, Computer Science, or a related field, or five (5) years of equivalent professional experience. * Experience managing a help desk or service desk team in ...

Celestar

Help Desk Lead - SOUTHCOM EDA

Doral, FL · On-site

... Computer Science, or a related field -OR- A minimum of 5 year's of equivalent experience in ... help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA ...

Barbaricum

Help Desk Lead (Pre-Award)

Doral, FL · On-site

Bachelor's degree in Information Technology, Computer Science, or a related field, or five (5) years of equivalent professional experience. * Experience managing a help desk or service desk team in ...

Barbaricum

Help Desk Lead (Pre-Award)

Doral, FL

Bachelor's degree in Information Technology, Computer Science, or a related field, or five (5) years of equivalent professional experience. * Experience managing a help desk or service desk team in ...

Barbaricum

Help Desk Lead (Pre-Award)

Doral, FL · On-site

Bachelor's degree in Information Technology, Computer Science, or a related field, or five (5) years of equivalent professional experience. * Experience managing a help desk or service desk team in ...

Miami Jewish Health

Help Desk Analyst

Miami, FL

$19.75 - $27/hr

Help Desk Analyst Job Summary Dynamic and resourceful I.T. support professional, with a dedication ... Associate Degree in Computer Science or equivalent Experience: One to two years related experience ...

Miami Jewish Health

Help Desk Analyst

Miami, FL · On-site

$19.75 - $27/hr

Help Desk Analyst Job Summary Dynamic and resourceful I.T. support professional, with a dedication ... Computer Science or equivalent Experience: • One to two years related experience Licenses ...

Barbaricum

Help Desk Representative (Pre-Award)

Doral, FL

$16.25 - $20.75/hr

Position Overview The Help Desk Representative is responsible for overseeing daily help desk ... Bachelor's degree in Information Technology, Computer Science, or a related field or minimum of ...

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All JobsComputer Help Desk JobsComputer Help Desk Jobs in Miami, FL

Computer Help Desk information

See Miami, FL salary details

$12

$22

$32

How much do computer help desk jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for computer help desk in Miami, FL is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $24.81 per hour, depending on experience, location, and employer.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

What are computer help desk professionals?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What jobs pay $10,000 a month without a degree?

In the computer help desk field, earning $10,000 a month typically requires advanced experience, certifications, or specialized skills rather than just the job title. High-paying roles may involve senior technical support, network administration, or cybersecurity positions that often demand industry certifications like CompTIA or Cisco, along with extensive experience. Entry-level help desk jobs usually pay less, but advancing into specialized or managerial roles can lead to higher salaries without a degree requirement.

What are the key skills and qualifications needed to thrive as a Computer Help Desk professional, and why are they important?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

Are help desk jobs still in demand?

Help desk jobs, including computer help desk roles, remain in demand as organizations continue to rely on IT support for troubleshooting hardware, software, and network issues. These positions often require strong communication skills and knowledge of common operating systems and support tools, with demand driven by ongoing technology upgrades and cybersecurity needs.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing Computer Help Desk professionals to focus on more complex issues. However, AI does not fully replace human support, as many technical problems require critical thinking, customer service skills, and personalized assistance that only trained technicians can provide.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as senior software engineers, IT consultants, or cybersecurity experts, especially those with extensive experience or certifications. These positions typically require advanced skills, a strong professional reputation, and often involve consulting, contract work, or leadership responsibilities in technology or finance sectors.
What cities near Miami, FL are hiring for Computer Help Desk jobs? Cities near Miami, FL with the most Computer Help Desk job openings:
Computer Help Desk jobs near you
Infographic showing various Computer Help Desk job openings in Miami, FL as of June 2026, with employment types broken down into 3% As Needed, 74% Full Time, 17% Part Time, 3% Contract, and 3% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,056 per year, or $22.1 per hour.
Help Desk Support Engineer

Help Desk Support Engineer

Prescient Edge

Doral, FL • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 26 days ago

Job description

Job Title
Help Desk Support Engineer
Location
Doral, FL 33122 US (Primary)
Category
Intelligence
Job Type
Full-Time
Career Level
Staff
Education
Associate Degree
Travel
Security Clearance Required
None
Job Description
Prescient Edge is seeking a Help Desk Support Engineer to support a federal government client.
Please note that the availability of this position is contingent upon.
Benefits:
At Prescient Edge, we believe that acting with integrity and serving our employees is the key to everyone's success. To that end, we provide employees with a best-in-class benefits package that includes:
  • A competitive salary with performance bonus opportunities.
  • Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
  • A substantial retirement plan with no vesting schedule. Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
  • A positive work environment where employees are respected, supported, and engaged.

Description:
  • Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution.
  • Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA.
  • Submit the Quarterly Ticketing & Version Control Optimization Review, assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements.

Job Requirements
Experience:
  • Possess the knowledge and capability to provide technical support for JIRA, GitLab, and other IT management tools, ensuring users receive prompt issue resolution and training. Personnel must be proficient in troubleshooting software issues, managing user access, and supporting cloud-based IT applications.
  • Strong customer service and documentation skills are required.
  • Personnel must have demonstrated experience in resolving user access issues, troubleshooting software functionality, and providing technical training.
  • Experience with IT help desk ticketing systems, remote desktop support, and incident response is required.

Education:
  • An Associate's degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support.
  • Desirable but not required certifications include CompTIA A+, ITIL Foundation Certification, or Microsoft Certified: Modern Desktop Administrator Associate.

Security clearance:
  • Must be a US citizen and able to obtain a clearance

Location:
  • Doral, Florida. (USSOUTHCOM Headquarters)

Prescient Edge is a Veteran-Owned Small Business (VOSB) founded as a counterintelligence (CI) and Human Intelligence (HUMINT) company in 2008. We are a global operations and solutions integrator delivering full-spectrum intelligence analysis support, training, security, and RD&E support solutions to the Department of Defense and throughout the intelligence community. Prescient Edge is an Equal Opportunity Employer (EEO). All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic that is protected by law. We strive to foster equity and inclusion throughout our organization because we believe that diversity of thought is critical for creating a safe and engaging work environment while also enabling the organization's success.
Prescient Edge logo

About Prescient Edge

Sourced by ZipRecruiter

Prescient Edge is a prominent name in the global security industry, based out of McLean, VA, US. Established with the primary mission of harnessing science and technology for safety and security purposes, the company specializes in providing a wide range of products and services. This includes research and development, consulting, global operations support, intelligence evaluation, and advanced data solutions. These offerings make Prescient Edge an integral factor in national defense and commercial innovations.

Industry

Guided missile and space vehicle manufacturing

Company size

51 - 200 Employees

Headquarters location

McLean, VA, US

Year founded

2008

Social media

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