ZipRecruiter

Log In

1

Computer Help Desk Jobs in Tennessee (NOW HIRING)

HCTec

Service Desk Analyst II

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... computer applications and equipment from a helpdesk environment • Experience maintaining, and ...

HCTec

Service Desk Analyst I

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of ... Knowledge of relevant software, computer applications and equipment Knowledge of customer service ...

HCTec

Service Desk Analyst I

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of ... Knowledge of relevant software, computer applications and equipment Knowledge of customer service ...

HCTec

Service Desk Analyst I

Brentwood, TN

$19.50 - $26.50/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of ... Knowledge of relevant software, computer applications and equipment Knowledge of customer service ...

HCTec

Service Desk Analyst I

Hohenwald, TN

$17 - $23.25/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of ... Knowledge of relevant software, computer applications and equipment Knowledge of customer service ...

HCTec

Service Desk Analyst I

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of ... computer and designated tracking software • Organize ideas and communicate oral messages ...

HCTec

Service Desk Analyst I

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of ... computer and designated tracking software • Organize ideas and communicate oral messages ...

prosource.it- Americas

Senior PC Support Technician

TN · On-site

$40 - $45/hr

Provide training, guidance, and support for lower-level Technicians (Help Desk, Associate ... An associate or bachelor's degree in information systems, computer science, or a related field is ...

Pioneer Technology

Be Seen First

IT Service Desk Analyst

Chattanooga, TN · On-site

$39K - $59K/yr

Provide administration and support of all primary assigned computer, printer, and client ... Our mission is to help organizations modernize their technology environments while protecting them ...

IVX Health

IT Support Technician

Brentwood, TN · Hybrid

$20.25 - $28/hr

Join IVX Health as an IT Support Technician / Help Desk! Are you passionate about providing ... Technical Proficiency - Strong understanding of computer systems, software, and troubleshooting ...

StaffSource, LLC

Be Seen First

IT Service Desk Technician

Knoxville, TN · On-site

$23/hr

Associate Degree in Computer Science or CompTIA A+ certification Preferred. * One year service desk experience preferred. * Hands-on experience supporting POS systems, retail or field-based ...

Marriott

Network and Desk Technician

Nashville, TN

$19.25 - $26/hr

Troubleshoot and repair technical problems or issues related to computer hardware, software, internet access, and peripheral equipment. Provide technical guidance and recommendations to resolve ...

next page

Showing results 1-20

All JobsComputer Help Desk JobsComputer Help Desk Jobs in Tennessee

Computer Help Desk information

See Tennessee salary details

$11

$21

$30

How much do computer help desk jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for computer help desk in Tennessee is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.56 per hour, depending on experience, location, and employer.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

What are computer help desk professionals?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What jobs pay $10,000 a month without a degree?

In the computer help desk field, earning $10,000 a month typically requires advanced experience, certifications, or specialized skills rather than just the job title. High-paying roles may involve senior technical support, network administration, or cybersecurity positions that often demand industry certifications like CompTIA or Cisco, along with extensive experience. Entry-level help desk jobs usually pay less, but advancing into specialized or managerial roles can lead to higher salaries without a degree requirement.

What are the key skills and qualifications needed to thrive as a Computer Help Desk professional, and why are they important?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

Are help desk jobs still in demand?

Help desk jobs, including computer help desk roles, remain in demand as organizations continue to rely on IT support for troubleshooting hardware, software, and network issues. These positions often require strong communication skills and knowledge of common operating systems and support tools, with demand driven by ongoing technology upgrades and cybersecurity needs.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing Computer Help Desk professionals to focus on more complex issues. However, AI does not fully replace human support, as many technical problems require critical thinking, customer service skills, and personalized assistance that only trained technicians can provide.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as senior software engineers, IT consultants, or cybersecurity experts, especially those with extensive experience or certifications. These positions typically require advanced skills, a strong professional reputation, and often involve consulting, contract work, or leadership responsibilities in technology or finance sectors.
What are the most commonly searched types of Computer Help Desk jobs in Tennessee? The most popular types of Computer Help Desk jobs in Tennessee are:
What cities in Tennessee are hiring for Computer Help Desk jobs? Cities in Tennessee with the most Computer Help Desk job openings:
Computer Help Desk jobs near you
Infographic showing various Computer Help Desk job openings in Tennessee as of June 2026, with employment types broken down into 3% As Needed, 88% Full Time, 6% Part Time, and 3% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,705 per year, or $21 per hour.
Service Desk Analyst II

Service Desk Analyst II

HCTec

Brentwood, TN • On-site

$19.50 - $26.50/hr

Full-time

Posted just now

HCTec rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

132nd of 206 rated it services

Job description

POSITION SUMMARY:
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will be responsible for technical support to patients, physicians, and hospital staff for related hospital applications through a variety of support channels. Customer Service and communication skills are a must and critical to the success of this role. This candidate will be expected to be able to work both independently and as part of a team and be able to adapt to new technologies and environments.
ESSENTIAL FUNCTIONS:
To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.
• Take phone calls as directed/needed for client SLA's
• Interact with customers to provide and process information in response to inquiries, concerns, and requests
• Gather customer's information and determine the issue by evaluating and analyzing the symptoms
• Deliver service and support to end-users, including via remote connection or over the Internet
• Research required information using available resources
• Follow standard processes and procedures
• Accurately process and record call transactions using a computer and designated tracking software
• Organize ideas and communicate oral messages appropriate to listeners and situations
• Follow up and make scheduled call backs to customers where necessary
• Stay current with system information, changes and updates
• Identifies troubleshooting techniques/steps; Document all case information and updates as information becomes available via Healthy IT ticketing system
• Follows proper escalation procedures as defined by management
• Ensure customers receive prompt, accurate and courteous service
• Other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills and/or abilities required.
Education:
• High School Diploma, GED, or equivalent required; completion of two-year community college/vocational/technical school in a relevant field preferred
Experience:
• Customer service support experience in a call center environment via multiple channels (phone/chat/email) or technical support and/or troubleshooting experience
Certifications & Licenses:
• Current valid State Drivers' License
Skills and Abilities:
• Proper phone etiquette and effective listening skills
• Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar
• Knowledge of customer service principles and practices
• Medical/clinical terminology is preferred, but not required
• Must be able to sit for long periods of time
• Position requires use of headset/microphone
• Experience supporting software computer applications and equipment from a helpdesk environment
• Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system
• Experience with mobile device support (iPhone, Android, Windows Mobile)
• Must be a team player and build good working relationships across all functions
• Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high energy environment with a proactive focus
• Need to be flexible, adaptable, and possess creative problem-solving skills

Apply