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Computer Help Desk Jobs in Tennessee (NOW HIRING)

Stand Out For Good

Help Desk Analyst (10pm-7am)

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Install, modify, and repair computer hardware and software * Facilitate and direct resolution with ...

Stand Out For Good

Help Desk Analyst (5pm-1am)

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Install, modify, and repair computer hardware and software * Facilitate and direct resolution with ...

iSpace, Inc

Help Desk Engineer Tier 2

Nashville, TN · On-site

Title: Tier 2 Service Desk Engineer Location: Nashville, TN Type: 06 - 12 plus months contract ... You have considerable experience supporting and troubleshooting Apple and Windows computer systems ...

Prosum

Helpdesk Support

Nashville, TN · On-site

$55K - $69K/yr

Document and track customer interactions and solutions in the help desk system. * Escalate complex ... Basic knowledge of computer hardware, software, and networking. * Ability to work in a fast-paced ...

New

HCTec

Service Desk Analyst II

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... computer applications and equipment from a helpdesk environment Experience maintaining, and ...

HCTec

Service Desk Analyst II

Brentwood, TN

$19.50 - $26.50/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... computer applications and equipment from a helpdesk environment Experience maintaining, and ...

HCTec

Service Desk Analyst II

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... computer applications and equipment from a helpdesk environment Experience maintaining, and ...

HCTec

Service Desk Analyst II

Hohenwald, TN

$17 - $23.25/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... computer applications and equipment from a helpdesk environment Experience maintaining, and ...

HCTec

Service Desk Analyst II

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... computer applications and equipment from a helpdesk environment • Experience maintaining, and ...

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All JobsComputer Help Desk JobsComputer Help Desk Jobs in Tennessee

Computer Help Desk information

See Tennessee salary details

$11

$21

$30

How much do computer help desk jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for computer help desk in Tennessee is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.56 per hour, depending on experience, location, and employer.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

What are computer help desk professionals?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What jobs pay $10,000 a month without a degree?

In the computer help desk field, earning $10,000 a month typically requires advanced experience, certifications, or specialized skills rather than just the job title. High-paying roles may involve senior technical support, network administration, or cybersecurity positions that often demand industry certifications like CompTIA or Cisco, along with extensive experience. Entry-level help desk jobs usually pay less, but advancing into specialized or managerial roles can lead to higher salaries without a degree requirement.

What are the key skills and qualifications needed to thrive as a Computer Help Desk professional, and why are they important?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

Are help desk jobs still in demand?

Help desk jobs, including computer help desk roles, remain in demand as organizations continue to rely on IT support for troubleshooting hardware, software, and network issues. These positions often require strong communication skills and knowledge of common operating systems and support tools, with demand driven by ongoing technology upgrades and cybersecurity needs.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing Computer Help Desk professionals to focus on more complex issues. However, AI does not fully replace human support, as many technical problems require critical thinking, customer service skills, and personalized assistance that only trained technicians can provide.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as senior software engineers, IT consultants, or cybersecurity experts, especially those with extensive experience or certifications. These positions typically require advanced skills, a strong professional reputation, and often involve consulting, contract work, or leadership responsibilities in technology or finance sectors.
What are the most commonly searched types of Computer Help Desk jobs in Tennessee? The most popular types of Computer Help Desk jobs in Tennessee are:
What cities in Tennessee are hiring for Computer Help Desk jobs? Cities in Tennessee with the most Computer Help Desk job openings:
Computer Help Desk jobs near you
Infographic showing various Computer Help Desk job openings in Tennessee as of June 2026, with employment types broken down into 3% As Needed, 88% Full Time, 6% Part Time, and 3% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,705 per year, or $21 per hour.

Help Desk Analyst (10pm-7am)

Stand Out For Good

Knoxville, TN • On-site

$19.50 - $26.75/hr

Full-time

Posted 3 days ago

Job description

Corporate Office - Knoxville, TN
Who Are We?
Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states. We offer a place of respite and a distinctive shopping experience with the latest fashion finds, the most sought-after accessories, as well as charming home décor and gifts.
Our Mission
"Stand Out. For Good". At Altar'd State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.
The Role
The Help Desk Analyst is the primary point of contact for technical and operational support issues identified by our stores, home office, and distribution center organizations. Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations. This individual works closely with the rest of the IT department to ensure system uptime and prompt resolution to all issues. This individual will also be part of future technology projects.
Leads technology support while coordinating facility needs, including plumbing, electrical, lighting, HVAC, painting, and emergency repairs. Dispatches vendors, tracks progress, ensures timely resolution, and communicates clearly with field leadership. Success requires strong multitasking, prioritization, and a calm, solutions-focused approach in a fast-paced, high-accountability environment, consistently upholding Altar'd State's service standards.
Primary Responsibilities
  • Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform
  • Coordinates facility maintenance and repairs by dispatching and managing service vendors for plumbing, electrical, lighting, HVAC, and emergency issues.
  • Manage and prioritize central ticketing queue to ensure timely resolution of issues
  • Perform troubleshooting through diagnostic techniques for retail stores, distribution centers, and home office locations
  • Walk Guest through problem solving process
  • Determine the best solution based on issues and details provided by Guests
  • Install, modify, and repair computer hardware and software
  • Facilitate and direct resolution with on site technicians or vendors as needed
  • Provide accurate information on IT products or services
  • Follow up and update Guest on status of issues
  • Maintain the highest level of guest service
  • Record events, problems and resolution in logs
  • Identify and escalate situations requiring urgent attention
  • Writing and editing technical documentation
  • Additional special projects as assigned

Skills and Abilities
  • Contribute innovative ideas that enhance the guest experience, drive business results, and elevate brand presentation while encouraging creativity within the team.
  • Strong interpersonal skills and excellent verbal and written communication skills
  • Foster a collaborative team culture by choosing humility, valuing diverse perspectives, setting ego aside, and supporting peers to achieve shared goals.
  • Consistently prioritize the guest experience by anticipating needs, delivering personalized service, and creating a welcoming environment that builds lasting relationships and brand loyalty.
  • Ability to demonstrate confidence and resilience when facing obstacles, make timely decisions, and take ownership of outcomes while remaining solution-focused in a fast-paced environment.
  • Experience using a helpdesk or ITSM ticketing system to log, prioritize, and resolve support requests efficiently while maintaining accurate documentation and timely follow-up.
  • Experience installing, configuring, administering, and troubleshooting desktop hardware, operating systems, and business applications to ensure minimal disruption to store and corporate teams.
  • Ability to diagnose and resolve issues with printers, scanners, POS devices, and other peripherals to support smooth daily operations removing friction.
  • Working knowledge of networking hardware including routers, switches, and VPN appliances, with the ability to assist in troubleshooting connectivity issues.
  • Understanding of retail operations and the urgency required to support store teams, ensuring technology enables a seamless and positive guest experience.
  • Model a strong work ethic and uphold high standards of performance and accountability to drive results, develop talent, and secure long-term success for the business

Education and Experience
• 1-3 years of experience in a support, facilities coordination, or operations role; retail
experience strongly preferred.
• Proficiency with ticketing systems, IT tools, and communication platforms
(phone/chat/email).
• CompTIA A+ certification or ability to earn certification within 1 year of employment
preferred.
• Associate degree in technology, business operations, or related discipline preferred.
Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:
  • #73 in Fortune 100 Best Companies to Work For® 2023
  • #4 in Fortune Best Workplaces in Retail™ 2022
  • #93 in Best Workplaces for Millennials™ 2023
  • #34 in Fortune Best Workplaces for Women™ 2022

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