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Computer Help Desk Jobs in Ohio (NOW HIRING)

OUCU Financial

IT Help Desk Associate

Athens, OH · On-site

$15.93/hr

As a Help Desk Associate you will provide first-level support to inquiries made to the IT Help Desk, troubleshoot and repair computer systems and hardware, and track and assist the IT staff with ...

OUCU Financial

IT Help Desk Associate

Athens, OH

$15.93/hr

As a Help Desk Associate you will provide first-level support to inquiries made to the IT Help Desk, troubleshoot and repair computer systems and hardware, and track and assist the IT staff with ...

OUCU Financial

IT Help Desk Associate

Athens, OH

$15.93/hr

As a Help Desk Associate you will provide first-level support to inquiries made to the IT Help Desk, troubleshoot and repair computer systems and hardware, and track and assist the IT staff with ...

Rumpke

Help Desk Support Analyst

Cincinnati, OH · On-site

$19.75 - $27/hr

The Help Desk Support Analyst provides support for incoming technical calls across all Rumpke ... Experience in working with software applications, computer hardware, printers, and other ...

Sierra Lobo, Inc.

IT Help Desk Technician

Milan, OH

The Help Desk Technician's role is to ensure proper computer operation so that employees can accomplish business tasks. This includes receiving, assessing, prioritizing, documenting, and actively ...

Sierra Lobo, Inc.

IT Help Desk Technician

Milan, OH · On-site

The Help Desk Technician's role is to ensure proper computer operation so that employees can accomplish business tasks. This includes receiving, assessing, prioritizing, documenting, and actively ...

Sierra Lobo, Inc.

IT Help Desk Technician

Milan, OH · On-site

The Help Desk Technician's role is to ensure proper computer operation so that employees can accomplish business tasks. This includes receiving, assessing, prioritizing, documenting, and actively ...

OUCU Financial

IT Help Desk Associate

Athens, OH · On-site

OUCU Financial is seeking an IT Help Desk Associate to provide first-level support and troubleshoot computer systems and hardware. The role involves assisting with IT-related inquiries, documenting ...

CNWR

Help Desk Technician (Tier 1)

Toledo, OH · On-site

... computer networking * Experience with a ticketing platform How We Measure Success: * As a ... Help Desk Technicians will be measured on: * Primary (Direct Ownership) * % First Touch Ticket ...

CNWR, Inc.

Help Desk Technician (Tier 1)

Toledo, OH · On-site

$20 - $23/hr

... computer networking * Experience with a ticketing platform How We Measure Success: * As a ... Help Desk Technicians will be measured on: * Primary (Direct Ownership) * % First Touch Ticket ...

CNWR

Help Desk Technician (Tier 1)

Toledo, OH

$20 - $23/hr

... computer networking * Experience with a ticketing platform How We Measure Success: * As a ... Help Desk Technicians will be measured on: * Primary (Direct Ownership) * % First Touch Ticket ...

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All JobsComputer Help Desk JobsComputer Help Desk Jobs in Ohio

Computer Help Desk information

See Ohio salary details

$12

$22

$32

How much do computer help desk jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for computer help desk in Ohio is $22.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.66 per hour, depending on experience, location, and employer.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

What are computer help desk professionals?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What jobs pay $10,000 a month without a degree?

In the computer help desk field, earning $10,000 a month typically requires advanced experience, certifications, or specialized skills rather than just the job title. High-paying roles may involve senior technical support, network administration, or cybersecurity positions that often demand industry certifications like CompTIA or Cisco, along with extensive experience. Entry-level help desk jobs usually pay less, but advancing into specialized or managerial roles can lead to higher salaries without a degree requirement.

What are the key skills and qualifications needed to thrive as a Computer Help Desk professional, and why are they important?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

Are help desk jobs still in demand?

Help desk jobs, including computer help desk roles, remain in demand as organizations continue to rely on IT support for troubleshooting hardware, software, and network issues. These positions often require strong communication skills and knowledge of common operating systems and support tools, with demand driven by ongoing technology upgrades and cybersecurity needs.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing Computer Help Desk professionals to focus on more complex issues. However, AI does not fully replace human support, as many technical problems require critical thinking, customer service skills, and personalized assistance that only trained technicians can provide.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as senior software engineers, IT consultants, or cybersecurity experts, especially those with extensive experience or certifications. These positions typically require advanced skills, a strong professional reputation, and often involve consulting, contract work, or leadership responsibilities in technology or finance sectors.
What cities in Ohio are hiring for Computer Help Desk jobs? Cities in Ohio with the most Computer Help Desk job openings:
Computer Help Desk jobs near you
Infographic showing various Computer Help Desk job openings in Ohio as of June 2026, with employment types broken down into 3% As Needed, 83% Full Time, 11% Part Time, and 3% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,780 per year, or $22 per hour.

IT Help Desk Associate

OUCU Financial

Athens, OH • On-site

$15.93/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Do you enjoy putting your skills to the test to troubleshoot issues? Do you have excellent problem-solving skills? Apply for our IT Help Desk Associate position today! As a Help Desk Associate you will provide first-level support to inquiries made to the IT Help Desk, troubleshoot and repair computer systems and hardware, and track and assist the IT staff with resolving IT-related issues.
At OUCU Financial, we believe that our employees make the difference. We recognize, appreciate, and empower our most valued assets - our employees! We offer an enthusiastic, team-oriented environment, with unlimited growth opportunities. In addition, at OUCU you will find a competitive compensation package, comprehensive training programs, an outstanding benefits package with an incredibly generous 401(k) retirement plan, and multiple volunteer opportunities to help our communities. The pay range for this position starts at $15.93 per hour, with relevant education and experience considered in determining the starting pay rate.
Duties Include:
  • Positively respond to all inquiries made to the IT Help Desk and provide first-level support.
  • Troubleshoots and repairs computer systems, hardware, and peripherals.
  • Perform or obtain assistance for computer/printer repairs.
  • Develop checklists, guides, and documentation to assist with future support resolutions.
  • Monitor daily system reports.
  • Assist in training and educating credit union staff regarding computer upgrades.
  • Document repairs, incidents, and procedures for IT-related activities.
  • Installs and tests computer-related equipment.
  • Performs selected system administration for Windows, Windows Server, Active Directory, and on-premises/cloud-based applications.
  • Assists in maintaining system inventory.

Our benefits include:
  • Multiple medical plan options, dental and vision insurance, OUCU pays 80%.
  • Employer paid long-term disability insurance, life insurance, and dependent life insurance
  • Paid vacation, sick, and personal time off. Vacation time increases based on years of service.
  • Generous 401(k) retirement plan
  • 11 paid holidays per year
  • Paid time for volunteer opportunities to help our communities
  • Educational Reimbursement
  • Annual stipends to purchase logo wear
  • Free dividend checking and wires, Half off tax preparation fees
  • Free premium subscription to the Calm.com app with the ability to add dependents

Requirements
  • Education: High school diploma or equivalent
  • Experience: At least one year experience in technical support.
  • Attention to detail and follow up skills.
  • Computer hardware and software support skills, including mastery of Microsoft Suite.
  • Occasionally lift up to 50 pounds.
  • Resume and cover letter required.

Apply