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Computer Hardware Support Jobs in Florida (NOW HIRING)

Python IT Solutions INC

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Network Installation/Support Specialist

Tallahassee, FL · On-site

$22/hr

... computer hardware - Strong technical support skills in resolving network-related issues - Familiarity with remedy systems for ticketing and incident management - Willing to travel and overnight ...

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Computer Hardware Support information

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How much do computer hardware support jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for computer hardware support in Florida is $16.34, according to ZipRecruiter salary data. Most workers in this role earn between $12.21 and $16.35 per hour, depending on experience, location, and employer.

What degree do you need to work on computer hardware?

Computer hardware support specialists typically need at least a high school diploma or equivalent, but many employers prefer postsecondary education such as an associate's degree in computer technology, information technology, or a related field. Relevant skills include knowledge of computer components, troubleshooting, and certifications like CompTIA A+ can enhance job prospects.

What are the typical challenges faced by Computer Hardware Support professionals, and how can they be addressed?

Computer Hardware Support professionals often encounter challenges such as diagnosing complex hardware issues, managing high-priority service requests, and keeping up with rapidly evolving technology. To address these challenges, it's important to develop strong troubleshooting skills, maintain clear communication with both users and IT teams, and participate in ongoing training to stay current with new hardware and support tools. Collaboration with colleagues and leveraging documentation or knowledge bases can also help in resolving uncommon or critical issues more efficiently.

What is the difference between Computer Hardware Support vs Computer Network Support?

AspectComputer Hardware SupportComputer Network Support
CertificationsA+ Certification, CompTIA Hardware+CCNA, CompTIA Network+
Work EnvironmentOn-site, repair shops, IT departmentsOn-site, help desks, network operations centers
Job FocusHardware installation, troubleshooting, repairsNetwork setup, maintenance, troubleshooting
Industry UsageIT support, manufacturing, retailTelecommunications, data centers, enterprise IT

While both roles support IT infrastructure, Computer Hardware Support primarily focuses on physical devices like computers and peripherals, whereas Computer Network Support specializes in maintaining and troubleshooting network systems. Both roles often require similar certifications and work environments, but their core responsibilities differ significantly.

What is computer hardware support?

Computer hardware support refers to the assistance provided to users and organizations for troubleshooting, maintaining, and repairing physical components of computers and related devices. This includes diagnosing issues with parts like motherboards, hard drives, RAM, printers, and other peripherals. Hardware support technicians help ensure that all computer equipment runs efficiently and address any malfunctions or upgrades as needed. Their work is essential for minimizing downtime and keeping technology operations smooth.

What is a computer hardware support specialist job description?

A computer hardware support specialist assists users with diagnosing, repairing, and maintaining computer hardware components such as desktops, laptops, printers, and servers. They troubleshoot technical issues, install and configure hardware, and may also provide training or documentation. Strong problem-solving skills and knowledge of hardware tools and diagnostic software are essential for this role.

What are the key skills and qualifications needed to thrive as a Computer Hardware Support specialist, and why are they important?

To thrive as a Computer Hardware Support specialist, you need strong troubleshooting abilities, knowledge of computer hardware components, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with diagnostic tools, ticketing systems, and hardware imaging software is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this field. These skills are crucial for efficiently resolving technical issues and ensuring minimal downtime for end users or business operations.

Is there a high demand for computer hardware engineers?

Computer hardware support specialists and engineers are in steady demand due to ongoing advancements in technology and the need for maintenance, troubleshooting, and upgrading of hardware systems. Employment opportunities are expected to grow as organizations upgrade their infrastructure and adopt new hardware solutions, often requiring certifications and technical skills in diagnosing hardware issues and working with tools like diagnostic software.

What are the 4 types of computer hardware?

Computer hardware support professionals work with four main types of hardware: input devices (like keyboards and mice), output devices (such as monitors and printers), storage devices (including hard drives and SSDs), and processing units (like the CPU and motherboard). Understanding these components is essential for diagnosing and repairing hardware issues effectively.
What are popular job titles related to Computer Hardware Support jobs in Florida? For Computer Hardware Support jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Computer Hardware Support jobs in Florida look for? The top searched job categories for Computer Hardware Support jobs in Florida are:
What cities in Florida are hiring for Computer Hardware Support jobs? Cities in Florida with the most Computer Hardware Support job openings:
Computer Hardware Support jobs near you
Infographic showing various Computer Hardware Support job openings in Florida as of June 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 15% Full Time, and 81% Part Time. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $33,981 per year, or $16.3 per hour.

Tier 1 Technical Support Analyst- Miami

Klik Solutions, LLC

Miami, FL

$30K - $50K/yr

Other

Posted 20 days ago

Job description

Description

Klik Solutions, a rapidly growing Managed Services Provider (MSP), is able to integrate as our clients' internal IT Support department, delivering an exceptional IT experience so that our clients can focus on new ways to advance business. Our IT services are about establishing, planning, managing, and supporting IT structure for large- and medium-sized enterprises, start-ups and non-profit organizations. Our projects are varying from the small office IT solutions to the big company outsourcing the IT infrastructures setup from scratch with further support. It is always about delivering complex hardware and software.

The Tier I Support Center team serves as the initial contact point to receive inbound volume from both phone calls and emails. The Support Center team is expected to respond to incidents or service requests using the Autotask ticketing system and the Vonage phone system for all calls, emails, and voicemails.


Role and Responsibilities:

  • Provide Tier I technical support to customers
  • Monitor and provide initial triage of all incidents and request tickets to determine the support required
  • Work with third-party vendors for application/hardware support
  • Apply best practice troubleshooting techniques to identify problems, investigate causes, and recommend a solution
  • Document incidents and requests in ConnectWise managed ticket system, record actions, and follow up on deferred actions
  • Keep customers informed of the progress and status of calls/tickets throughout the resolution
  • Collaborate with customers and co-workers to diagnose and resolve problems
  • Ensure the ticket queue has accurate statuses on tickets
  • Troubleshoot, analyze, resolve, track, escalate, and document all incidents and request
  • Resolve incidents on first contact when possible, leveraging the supported remote desktop control application and other systems as appropriate.
  • Resolve customer issues within the SLA MTTR timeframe or escalate for resolution following documented escalation procedures and processes.
  • Respond to and diagnose problems through discussions with users using problem recognition, research, isolation, and resolution steps.
  • Assist and participate in new projects from the Support Center Manager when assigned.
  • Respond to users in a friendly and professional manner, ensuring all responses given are technically accurate, documented, updated, and closed per SLAs.
  • Maintain all Support Center metrics and KPIs
  • Create/Update Internal Documentation System
  • Required to have excellent interpersonal skills and communication skills
  • Hybrid On-Site work for Service Tickets and/or Project-Related Tasks
  • Provide On-Call Support as part of the rotation
  • Travel may be required to client sites located in Miami FL

Requirements

  • A minimum of 2 years of experience in a Helpdesk / IT Support Center role
  • Must have an in-depth understanding of Windows Desktop Operating Systems & basic MacOS experience
  • Basic knowledge of Windows Server Operating Systems and Roles, including but not limited to Active Directory, DNS & DHCP, File Shares, RDP/RDS Environments
  • Experience with Microsoft Office 365: adding/removing users, assigning licenses, managing groups and shared mailboxes, etc.
  • Basic knowledge of network troubleshooting & investigation, including but not limited to Switches, Firewalls, and Access Points. Utilizing Network Monitoring Solution or individual device's GUI & CLI.
  • Sound knowledge of computer hardware/software, mobile devices, operating systems, and network-related technologies
  • Excellent verbal and written communication skills, phone etiquette, data entry, and soft skills
  • Must be customer-focused and service-oriented, attentive to details, with the ability to multitask and act with professionalism always.
  • Microsoft Certified Professional, CompTIA A+ and/or HDI certifications are a plus.
  • Familiar with the Kaseya Suite (Autotask, VSA, etc.), Sophos Firewalls & Endpoint Protection, Auvik, and ITGlue is a plus.

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