Description
We are seeking a dependable and professional Customer Service Representative to join our impound yard team. This position is responsible for assisting customers whose vehicles have been impounded, processing paperwork, entering data into company software, and maintaining accurate records. The ideal candidate can remain calm under pressure, communicate effectively with upset customers, and handle administrative tasks efficiently in a fast-paced environment.
Requirements
Responsibilities
Greet and assist customers in the lobby regarding impounded vehicles
Explain impound procedures, required documentation, fees, and release requirements
Handle difficult or upset customers professionally and respectfully
Answer incoming phone calls and respond to customer inquiries
Process vehicle release paperwork and maintain organized filing systems
Perform accurate data entry into company computer systems and databases
Verify identification, ownership documents, insurance, and other required paperwork
Maintain confidentiality and accuracy of customer and vehicle records
Coordinate with tow operators, law enforcement agencies, and yard staff as needed
Collect payments and issue receipts when applicable
Keep the front office and lobby area organized and professional
Qualifications
High school diploma or equivalent preferred
Previous customer service or office experience preferred
Basic computer and data entry skills
Strong communication and conflict-resolution abilities
Ability to stay calm and professional in stressful situations
Attention to detail and organizational skills
Ability to multitask in a fast-paced environment
Bilingual skills are a plus
Work Environment
This position works in an office/lobby setting within an active impound yard environment. Employees regularly interact with frustrated or emotional customers and must maintain professionalism at all times.
Schedule
Full-time
Monday - Friday 8 AM to 5 PM with the occasional Saturday (once a month)