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Computer Aided Dispatch Jobs (NOW HIRING)

Trinity Health

Security Dispatcher

Grand Rapids, MI · On-site

$16 - $21.25/hr

Operates a computer aided dispatch (CAD) system and monitors progress of calls and dispatch units. Logs relative call data and adds notes and dispositions. * Interviews callers to obtain preliminary ...

Florida Medical Clinic

Security Dispatcher

Wesley Chapel, FL · On-site

$14.50 - $19.25/hr

Operates and maintains a Computer Aided Dispatch (CAD) system for efficient call logging, resource allocation, and updates to the Records Management System (RMS). Manages and updates sensitive data ...

Tulalip Tribal Police Department

Dispatcher-Lateral

WA · On-site

$66.02K - $94.31K/yr

Enters accurate and detailed information into the CAD (Computer Aided Dispatch system). * Operates and monitors two-way radio console, computer-aided dispatch (CAD) record management system (RMS ...

City of Antioch, CA

Police Dispatcher Lateral

Antioch, CA · On-site

$81.02K - $103.42K/yr

Evaluate response necessary as dictated by a given request for service; determine nature, location, and priority of calls; operate computer aided dispatch system to create calls for service within ...

Florida Medical Clinic

Security Dispatcher

Wesley Chapel, FL · On-site

$14.50 - $19.25/hr

... Computer Aided Dispatch (CAD) system for efficient call logging, resource allocation, and updates to the Records Management System (RMS). • Manages and updates sensitive data using specialized ...

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How much do computer aided dispatch jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for computer aided dispatch in the United States is $28.86, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $25.72 per hour, depending on experience, location, and employer.

What is a Computer Aided Dispatch job?

A Computer Aided Dispatch (CAD) job involves using specialized software to assist in the coordination and dispatching of emergency services, such as police, fire, and medical personnel. CAD operators receive and input information from emergency calls, track responder locations, and ensure timely communication between dispatchers and emergency teams. They must work efficiently under pressure, have strong multitasking skills, and be proficient with computer systems. This role is crucial for ensuring rapid and effective emergency response.

What are the key skills and qualifications needed to thrive in the Computer Aided Dispatch position, and why are they important?

To thrive in Computer Aided Dispatch, you need strong multitasking abilities, attention to detail, and a high school diploma or equivalent, with many employers requiring additional public safety communications training or certifications. Familiarity with dispatch software systems (such as CAD programs), radio communication equipment, and emergency protocols is essential. Excellent verbal communication, calmness under pressure, and teamwork are standout soft skills for success in this position. These skills are important to ensure accurate, timely dispatching of emergency services and to maintain public and responder safety in high-stress situations.

What does a typical shift look like for someone working in Computer Aided Dispatch?

A typical shift for a Computer Aided Dispatch professional involves monitoring incoming emergency calls, quickly assessing the situation, and coordinating with police, fire, or medical personnel via advanced CAD software and radio systems. Dispatchers work in fast-paced, secure call centers, often as part of a closely-knit team, and may cover various shifts including nights, weekends, or holidays due to the 24/7 nature of emergency services. You’ll need to remain focused and calm while managing multiple incidents at once and communicating efficiently with both callers and field responders. This dynamic environment offers opportunities to develop technical and interpersonal skills, and with experience, many dispatchers can progress into supervisory or training roles within public safety communications.
More about Computer Aided Dispatch jobs
What cities are hiring for Computer Aided Dispatch jobs? Cities with the most Computer Aided Dispatch job openings:
What states have the most Computer Aided Dispatch jobs? States with the most job openings for Computer Aided Dispatch jobs include:
Computer Aided Dispatch jobs near you
Infographic showing various Computer Aided Dispatch job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 97% Full Time, 1% Part Time, and 1% Temporary. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $60,027 per year, or $28.9 per hour.
EMS Dispatcher I

EMS Dispatcher I

Superior Mobile Health

San Antonio, TX • On-site

Full-time

Posted 13 days ago

Job description

EMS Dispatcher I

Location: San Antonio, TX

Schedule: Monday-Friday, Daytime | Full-Time | In-Person

Note: This position is located at Christus Communications Center.

The EMS Dispatcher I is responsible for efficiently handling incoming emergency and non-emergency calls, accurately entering and validating information in the Computer-Aided Dispatch (CAD) system, and supporting the overall dispatch workflow. This role focuses on high-quality call intake, data accuracy, and seamless coordination with field crews and higher-level dispatchers.

KEY RESPONSIBILITIES

  • Answer incoming emergency and non-emergency calls with professionalism, urgency, and strong situational awareness.
  • Quickly gather critical information from callers and portal submissions (location, nature of call, patient details, scene safety, etc.).
  • Accurately enter, verify, and update all call data into the CAD system.
  • Review, edit, and validate call information submitted through portals or hospital interfaces.
  • Proactively communicate with internal teams to resolve missing or unclear details.
  • Maintain strict confidentiality of patient and company information in compliance with HIPAA and organizational policies.
  • Collaborate effectively with Dispatchers II, Shift Supervisors, and field crews to ensure timely response coordination.
  • Support the dispatch team with complex call intake or clerical tasks as needed.
  • Stay current on company procedures, protocols, regional geography, and CAD best practices.
  • Perform other duties as assigned to support efficient dispatch center operations.

QUALIFICATIONS
Experience

  • 2+ years of dispatch experience strongly preferred (EMS, fire, police, or high-volume medical dispatch).
  • Demonstrated proficiency with Computer-Aided Dispatch (CAD) systems.
  • Proven ability to handle high-volume, fast-paced call environments while maintaining accuracy and composure.

Education

  • High school diploma or GED required.
  • Associate degree or dispatch-related certification (e.g., EMD, ETC, or equivalent) is a plus.


Core Competencies

  • Attention to Detail – Exceptional accuracy in data entry and error detection under pressure.
  • Customer Communication – Professional, empathetic, and clear communication with callers in stressful situations.
  • Multitasking & Prioritization – Effectively manages multiple calls, data entry, and follow-ups simultaneously.
  • Team Collaboration – Strong team player who supports Dispatchers II and supervisors.
  • Confidentiality – Handles sensitive information with the highest level of discretion.
  • Adaptability – Thrives in a dynamic, fast-changing environment.
  • Technical Fluency – Proficient with CAD systems and dispatch-related software.

PREFERRED QUALIFICATIONS

  • Previous EMS, 911, or emergency medical dispatch experience.
  • Familiarity with San Antonio and surrounding regional geography.
  • Bilingual (English/Spanish) highly preferred.


SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibilities.

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