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Computer Aided Dispatch Jobs (NOW HIRING)

Motorola

CAD/RMS Technical Co-op Program

Washington, DC

$23 - $25/hr

The candidate will be working closely with System Administrators of Computer Aided Dispatch (CAD) and Records Management Systems (RMS) in a local government public safety environment. This 16-week ...

Superior Mobile Health

EMS Dispatcher I

San Antonio, TX · On-site

$16/hr

Demonstrated proficiency with Computer-Aided Dispatch (CAD) systems. * Proven ability to handle high-volume, fast-paced call environments while maintaining accuracy and composure. Education * High ...

AMR

Dispatch Associate

Pleasant Hill, CA · On-site

$29.41 - $39.99/hr

... Computer Aided Dispatch (CAD) system. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Utilizes ... sophisticated system status management computer system which monitors, updates, and controls the ...

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How much do computer aided dispatch jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for computer aided dispatch in the United States is $28.86, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Computer Aided Dispatch position, and why are they important?

To thrive in Computer Aided Dispatch, you need strong multitasking abilities, attention to detail, and a high school diploma or equivalent, with many employers requiring additional public safety communications training or certifications. Familiarity with dispatch software systems (such as CAD programs), radio communication equipment, and emergency protocols is essential. Excellent verbal communication, calmness under pressure, and teamwork are standout soft skills for success in this position. These skills are important to ensure accurate, timely dispatching of emergency services and to maintain public and responder safety in high-stress situations.

What does a typical shift look like for someone working in Computer Aided Dispatch?

A typical shift for a Computer Aided Dispatch professional involves monitoring incoming emergency calls, quickly assessing the situation, and coordinating with police, fire, or medical personnel via advanced CAD software and radio systems. Dispatchers work in fast-paced, secure call centers, often as part of a closely-knit team, and may cover various shifts including nights, weekends, or holidays due to the 24/7 nature of emergency services. You’ll need to remain focused and calm while managing multiple incidents at once and communicating efficiently with both callers and field responders. This dynamic environment offers opportunities to develop technical and interpersonal skills, and with experience, many dispatchers can progress into supervisory or training roles within public safety communications.

What is a Computer Aided Dispatch job?

A Computer Aided Dispatch (CAD) job involves using specialized software to assist in the coordination and dispatching of emergency services, such as police, fire, and medical personnel. CAD operators receive and input information from emergency calls, track responder locations, and ensure timely communication between dispatchers and emergency teams. They must work efficiently under pressure, have strong multitasking skills, and be proficient with computer systems. This role is crucial for ensuring rapid and effective emergency response.

More about Computer Aided Dispatch jobs
What cities are hiring for Computer Aided Dispatch jobs? Cities with the most Computer Aided Dispatch job openings:
What states have the most Computer Aided Dispatch jobs? States with the most job openings for Computer Aided Dispatch jobs include:
Computer Aided Dispatch jobs near you
Infographic showing various Computer Aided Dispatch job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 97% Full Time, 1% Part Time, and 1% Temporary. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $60,027 per year, or $28.9 per hour.

Computer Aided Dispatch Administrator (CAD)

STI

Atlanta, GA • On-site

Full-time

PTO

Posted 5 days ago

Job description

Statement of Work (SOW)
City of Atlanta-Department of Aviation Computer Aided Dispatch (CAD) Administrator for Motorola PremierONE CAD Systems - Emergency Services Department C4 at Hartsfield Jackson Atlanta International Airport
1. Introduction
This Statement of Work (SOW) defines the roles, responsibilities, and deliverables for a Computer Aided Dispatch (CAD) Administrator for the Emergency Services Department at Hartsfield Jackson Atlanta International Airport. The CAD Administrator will be responsible for managing and maintaining the CAD system along with its interfaces, ensuring system integrity, operability and accessibility, along with providing technical support to emergency personnel.
2. Scope of Work
The CAD Administrator will support the airport's emergency services by performing the following tasks:
  • Administer and maintain the CAD system, including installation, configuration, updates, and licensing management.
  • Ensure proper integration of the CAD system with other emergency response tools (e.g., GIS, radio communication systems, and airport security systems).
  • Develop, implement, and enforce CAD system standards, best practices, and procedures.
  • Provide technical support and training to emergency services personnel, resolving software and hardware issues.
  • Manage CAD data, ensuring accurate record-keeping, system logs, and data security.
  • Optimize CAD workflows to improve emergency response times and operational efficiency.
  • Work closely with emergency services, IT, and airport operations teams to understand requirements and implement necessary configurations.
  • Troubleshoot system performance issues and coordinate with vendors for support as needed.
  • Document system configurations, procedures, and user guides.
  • Research and recommend new CAD technologies and tools to enhance performance and usability.
  • As applicable, engage third-party vendors to provide contracted services concerning issues causing a system failure. This may include some instances involving third-party vendor on-site support and coordination of third-party upgrade services when applicable.
  • Diagnose, triage, gather logs, and coordinate with Motorola Technical Support, Motorola Engineering teams, and contractually agreed upon third-party vendors to resolve reported P1 system incidents/problems.

Specific to P1 Infrastructure:
• Perform periodic system maintenance and software patching, on physical and virtual servers
• Assist with database system backups.
• Perform GIS mapping data as needed
• Understand system dependencies and related connections.
• Assist in developing internal documentation pertaining to P1 system configuration, administration, and troubleshooting.
• Assist with upgrade planning and installations.
• Troubleshoot any issues with any of the third-party interfaces
• Assist with technical system requirements analysis
• Work with Customer staff to identify and resolve reported system incidents/problems.
• Ensure that reported incidents/problems are documented, analyzed, validated, and escalated (when necessary) through full resolution.
3. Deliverables
The CAD Administrator is expected to maintain the following:
  • A fully operational and optimized CAD system for emergency dispatch.
  • Regular reports on system performance, user support issues, and implemented improvements.
  • Up-to-date documentation on CAD standards, configurations, and best practices.
  • Training materials and sessions for emergency dispatch users.
  • Implementation of security protocols for CAD data integrity and access control.

5. Required Skills & Qualifications
The CAD Administrator should have the following qualifications:
  • Bachelor's degree in Computer Science, Emergency Management, or related field.
  • Minimum of 3-5 years of experience in CAD administration for emergency services.
  • Proficiency in Computer Aided Dispatch software and functions such as Motorola PremierOne, or similar.
  • Experience with GIS mapping, radio communication systems, and airport security integrations.
  • Knowledge of provisioning and report creation
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and training abilities.
  • Familiarity with scripting and automation for CAD workflows (Python, SQL, etc.) is a plus.

Interfaces Knowledge (Preferred):
• Viper E911 system
• Fire records management system
• Fire station alerting system
• Call recording system
• Emergency Medical Dispatch
• Police Records Management System
6. Reporting & Communication
The CAD Administrator will report to AIS and be physically located at the C4 location. This person will work closely with emergency services staff, airport operations, and security teams. Regular progress meetings will be held to review performance, address challenges, and plan further optimizations.
Other
Provide dedicated full-time, on-site support, minus customer holidays, paid time off (PTO) benefits, sick leave, and training events throughout the term of this agreement. Normal working hours for the onsite resource are 8:15 am-5:00 pm and shall not exceed 40 hours in a week. In instances where the agreed-upon working hours require modifications (planned outages, upgrades, other operational necessities, or emergencies), adjustments will be made to the on-site resource work hours to meet customer needs.
In tandem, the customer may contact the onsite resource during an afterhours emergency and the onsite resource will make best effort to respond. If available, the onsite resource will engage and become the single point of contact for the incident on behalf of the Airport.

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