... complex inquiries, consulting with customers, and managing difficult customer interactions ... or Payments Operations. * Demonstrated proficiency in decision making, problem solving, and ...
... complex inquiries, consulting with customers, and managing difficult customer interactions ... or Payments Operations. * Demonstrated proficiency in decision making, problem solving, and ...
... complex inquiries, consulting with customers, and managing difficult customer interactions ... or Payments Operations. * Demonstrated proficiency in decision making, problem solving, and ...
... complex inquiries, consulting with customers, and managing difficult customer interactions ... or Payments Operations. * Demonstrated proficiency in decision making, problem solving, and ...
Industry/Sector Health Services Specialism Operations Management Level Manager & Summary At PwC ... complex problems to develop quality deliverables. You are to use autonomous decision-making and ...
Industry/Sector Health Services Specialism Operations Management Level Manager & Summary At PwC ... complex problems to develop quality deliverables. You are to use autonomous decision-making and ...
Manager, Medical Affairs Operations
Tampa, FL · On-site +1
$130K/yr
Medical Affairs Operations Manager Medela LLC McHenry, IL Salary starting at $130K Maternal ... Proven ability to manage complex cross-functional initiatives in a global environment * Experience ...
Manager, Medical Affairs Operations
Tampa, FL · On-site +1
$130K/yr
Medical Affairs Operations Manager Medela LLC McHenry, IL Salary starting at $130K Maternal ... Proven ability to manage complex cross-functional initiatives in a global environment * Experience ...
Acceleration Center - AWM Operations Management Consultant - Manager
Tampa, FL · On-site
$99K - $232K/yr
The Opportunity As part of the Acceleration Center - AWM Operations team, you lead teams, manage client engagements, and drive workstreams addressing complex business challenges. As a Manager, you ...
Acceleration Center - AWM Operations Management Consultant - Manager
Tampa, FL · On-site
$99K - $232K/yr
The Opportunity As part of the Acceleration Center - AWM Operations team, you lead teams, manage client engagements, and drive workstreams addressing complex business challenges. As a Manager, you ...
... Management operations * HIPAA and compliance awareness * Experience working with healthcare ... Excellent verbal and written communication skills, with the ability to effectively convey complex ...
... Management operations * HIPAA and compliance awareness * Experience working with healthcare ... Excellent verbal and written communication skills, with the ability to effectively convey complex ...
... less complex specialty work group, typically involving service, operations or administrative ... Manages client escalations/complaints around service delivery. * Interprets and applies ...
... less complex specialty work group, typically involving service, operations or administrative ... Manages client escalations/complaints around service delivery. * Interprets and applies ...
... less complex specialty work group, typically involving service, operations or administrative ... Manages client escalations/complaints around service delivery. * Interprets and applies ...
... less complex specialty work group, typically involving service, operations or administrative ... Manages client escalations/complaints around service delivery. * Interprets and applies ...
Required: 6 years of facility management function or other operational experience in progressively more complex assignments. Good understanding of O&M and Capital Budgeting process. Preferred:
Required: 6 years of facility management function or other operational experience in progressively more complex assignments. Good understanding of O&M and Capital Budgeting process. Preferred:
Required: 6 years of facility management function or other operational experience in progressively more complex assignments. Good understanding of O&M and Capital Budgeting process. Preferred:
Required: 6 years of facility management function or other operational experience in progressively more complex assignments. Good understanding of O&M and Capital Budgeting process. Preferred:
ICBA PAYMENTS OPERATIONS - MANAGER, PRODUCT
Tampa, FL · On-site
$85K - $120K/yr
The Manager, Product combines payments expertise, financial analysis, market intelligence, and ... Excellent written and verbal communication skills, including the ability to synthesize complex ...
ICBA PAYMENTS OPERATIONS - MANAGER, PRODUCT
Tampa, FL · On-site
$85K - $120K/yr
The Manager, Product combines payments expertise, financial analysis, market intelligence, and ... Excellent written and verbal communication skills, including the ability to synthesize complex ...
Contact Center Manager
Tampa, FL · On-site
Proven ability to manage large teams and complex operations. * Strong understanding of contact center metrics, tools, and technologies. * Excellent leadership, communication, and problem-solving ...
Quick apply
Contact Center Manager
Tampa, FL · On-site
Proven ability to manage large teams and complex operations. * Strong understanding of contact center metrics, tools, and technologies. * Excellent leadership, communication, and problem-solving ...
AISC Complex Fabrication Project Manager -- Movable Bridge Experience Position Summary The AISC ... Coordinate internal execution with Detailing, Engineering, Procurement, Shop Operations, QA/QC, ...
Quick apply
AISC Complex Fabrication Project Manager -- Movable Bridge Experience Position Summary The AISC ... Coordinate internal execution with Detailing, Engineering, Procurement, Shop Operations, QA/QC, ...
AISC Complex Fabrication Project Manager - Movable Bridge Experience Position Summary The AISC ... Coordinate internal execution with Detailing, Engineering, Procurement, Shop Operations, QA/QC, ...
AISC Complex Fabrication Project Manager - Movable Bridge Experience Position Summary The AISC ... Coordinate internal execution with Detailing, Engineering, Procurement, Shop Operations, QA/QC, ...
Medical Equipment Operations Manager At SSR, we're more than a leading engineering design, consulting, and planning firm--we're a team of owners committed to solving complex projects and delivering ...
Medical Equipment Operations Manager At SSR, we're more than a leading engineering design, consulting, and planning firm--we're a team of owners committed to solving complex projects and delivering ...
How You Will Contribute We are seeking individuals that can assist in delivering large, complex ... Margin management, pricing, product rationalization * Sales & operations planning * Sourcing and ...
How You Will Contribute We are seeking individuals that can assist in delivering large, complex ... Margin management, pricing, product rationalization * Sales & operations planning * Sourcing and ...
Manager: Operations Group/Transformation Services (OPEN TO ALL U.S. LOCATIONS)
Tampa, FL · On-site
$125K - $190K/yr
How You Will Contribute We are seeking individuals that can assist in delivering large, complex ... Margin management, pricing, product rationalization * Sales & operations planning * Sourcing and ...
Manager: Operations Group/Transformation Services (OPEN TO ALL U.S. LOCATIONS)
Tampa, FL · On-site
$125K - $190K/yr
How You Will Contribute We are seeking individuals that can assist in delivering large, complex ... Margin management, pricing, product rationalization * Sales & operations planning * Sourcing and ...
Manage, mentor, and develop team members while overseeing staffing and workload planning * Ensure ... Support resolution of complex technical challenges and project conflicts * Lead project planning ...
Manage, mentor, and develop team members while overseeing staffing and workload planning * Ensure ... Support resolution of complex technical challenges and project conflicts * Lead project planning ...
Federal Commissioning (Cx) Operations Manager
Tampa, FL · On-site
$62.45 - $87.19/hr
Manage, mentor, and develop team members while overseeing staffing and workload planning * Ensure ... Support resolution of complex technical challenges and project conflicts * Lead project planning ...
Federal Commissioning (Cx) Operations Manager
Tampa, FL · On-site
$62.45 - $87.19/hr
Manage, mentor, and develop team members while overseeing staffing and workload planning * Ensure ... Support resolution of complex technical challenges and project conflicts * Lead project planning ...
Payer Back Office Strategy / Technology / Operations Consultant, Senior Manager
Tampa, FL · On-site
$124K - $280K/yr
You motivate and coach others, coming together to solve complex problems. As you increase in ... Manager, you will serve as a strategic advisor, leveraging your knowledge to drive operational ...
Payer Back Office Strategy / Technology / Operations Consultant, Senior Manager
Tampa, FL · On-site
$124K - $280K/yr
You motivate and coach others, coming together to solve complex problems. As you increase in ... Manager, you will serve as a strategic advisor, leveraging your knowledge to drive operational ...
Complex Operations Manager information
See Tampa, FL salary details
$29.3K - $36.8K
20% of jobs
$38.7K is the 25th percentile. Wages below this are outliers.
$36.8K - $44.3K
20% of jobs
The median wage is $49.8K / yr.
$44.3K - $51.8K
14% of jobs
$51.8K - $59.4K
9% of jobs
$59.4K - $66.9K
11% of jobs
$68.4K is the 75th percentile. Wages above this are outliers.
$66.9K - $74.4K
6% of jobs
$74.4K - $81.9K
6% of jobs
$81.9K - $89.4K
4% of jobs
$89.4K - $96.9K
3% of jobs
$96.9K - $104.5K
2% of jobs
$104.5K - $112K
4% of jobs
$29.3K
$60K
$112K
How much do complex operations manager jobs pay per year?
What are the key skills and qualifications needed to thrive as a complex operations manager?
What are some common challenges faced by a complex operations manager, and how can they be effectively addressed?
What is the difference between Complex Operations Manager vs Operations Supervisor?
| Aspect | Complex Operations Manager | Operations Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in business, management, or related field; certifications like PMP or Six Sigma are common | Usually requires a high school diploma or associate degree; some roles prefer management or business courses |
| Work Environment | Oversees multiple departments or locations, managing complex processes and teams | Manages daily operations within a specific team or department |
| Employer & Industry Usage | Common in manufacturing, logistics, and large-scale service industries | Found across various industries, including retail, manufacturing, and healthcare |
The Complex Operations Manager focuses on overseeing multiple complex processes and teams, often requiring advanced certifications and strategic planning. In contrast, the Operations Supervisor handles daily operational tasks within a specific area, with less emphasis on certifications. Both roles are vital in ensuring smooth operations but differ mainly in scope and level of responsibility.
What does a complex operations manager do?

Payment Lifecycle Manager - Vice President, Wholesale Payment Operations
Tampa, FL • On-site
Full-time
Medical, Retirement
Re-posted 7 days ago
JPMorgan Chase & Co. rating
8.0
Based on 493 frontline employees who took The Breakroom Quiz
72nd of 171 rated banks
Job description
You have 10 or more years of experience in the Payments and Transaction Banking industry with knowledge of payments clearing and products with expertise in SWIFT, Foreign Exchange, or Payments Operations. This is the team for you.
As a Payment Lifecycle Manager - Vice President, Wholesale Payment Operations within the Alternative Payments Operations (APO) team at JPMorganChase, you will support new digital payment products from their early development stages through to scalable operations, ensuring that business processes and potential issues are effectively managed from an operational perspective. You will serve as the central operations contact for client escalations and exception processing, upholding the highest control standards while delivering an exceptional client experience - particularly during pilot phases following new product launches. As a lead, you will be responsible for establishing robust processes with appropriate controls and SLA monitoring, as well as conducting regular meetings and governance calls to ensure ongoing operational excel and audit readiness.
The Alternative Payments APO Operations team is part of our Corporate Investment Bank's Digital & Platform Services [D&PS], delivering 24x7 operational support for innovative payment products to clients worldwide. Our Operations teams design, implement, and manage secure, cutting-edge service solutions tailored to global client needs. By leveraging the latest technology, we provide industry-leading capabilities that make it easy and convenient for clients and customers to do business with the firm. Additionally, our teams drive growth by continuously enhancing technology-driven experiences, ensuring user-centric solutions and an unparalleled client experience.
Job responsibilities
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Collaborate with cross-functional and cross-locational teams and clients, maintaining productive relationships to drive mutually beneficial outcomes in line with team objectives.
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Coach, train, or mentor team members to deliver to our high service standards for productivity, quality, and customer experience.
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Identify, resolve, or escalate either procedural issues or operational errors that may arise during the processing of payments & maintain the highest level of standards to mitigate risk.
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Learn and apply skills in innovation, product knowledge, and artificial intelligence to identify opportunities to improve and optimize payment lifecycle processes.
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Collaborate with a team of cross-functional partners to ensure a strong risk and controls environment (e.g., Risk, Controls, Legal, Compliance)
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Maintain, enhance, and automate interactive dashboards to provide real-time operational insights and support data-driven decision-making
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Deliver results against defined goals by setting clear expectations, tracking progress, and ensuring execution supports both short-term targets and long-term strategy.
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Communicate clearly and effectively by sharing information and recommendations to ensure understanding and desired outcomes; responding to complex inquiries, consulting with customers, and managing difficult customer interactions professionally.
Required qualifications, capabilities, and skills
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Minimum of 10 years of experience in Payments and Transaction Banking industry with knowledge of payments clearing and products with expertise in SWIFT, Foreign Exchange, or Payments Operations.
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Demonstrated proficiency in decision making, problem solving, and advanced analytical skills, utilizing critical thinking to address moderately complex situations and develop actionable insights.
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Skilled in data analysis, with the ability to interpret, communicate, and leverage data to inform decision-making and drive process improvements.
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Proven ability to manage and develop high-performing teams, including talent identification, recruitment, coaching, mentoring, and fostering growth in matrix reporting environments.
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Effective communication and emotional intelligence, collaborating productively with management, cross-functional teams, and stakeholders in dynamic and diverse settings.
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Strong attention to detail, accountability, and integrity, consistently ensuring accuracy, compliance, and adherence to ethical standards in settlements and payment processing.
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Flexible and adaptable, with intermediate technical skills, willingness to work global hours, and maintain focus under pressure to meet deadlines and quality standards.
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Bachelors or Masters in Computer Science, Engineering, Business Administration or comparable field of study.
Preferred qualifications, capabilities, and skills
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Demonstrated working experience with Excel, Tableau, and/or Alteryx for data analysis and reporting.
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Candidates with Fintech background or payment platform experience shall be preferred.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
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About JPMorgan Chase & Co
Sourced by ZipRecruiter
Industry
Finance and insurance and banking and credit intermediation
Company size
10,000+ Employees
Headquarters location
New York, NY, US