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Complex Operations Manager Jobs in Massachusetts

metrocu

Deposit Operations Manager

Chelsea, MA · On-site

... complex escalations and issue management for deposit and payments operations, including member and branch escalations, exceptions, errors, and vendor incidents; conduct root-cause analysis and ...

Vertex Pharmaceuticals

Rebate Operations Manager

Boston, MA · On-site

$129 - $193/hr

Perform complex financial analytics to further execute and validate rebate calculations to ensure ... operations, contract management, financial analysis, rebate processing, and payments to commercial ...

Vrtx

Rebate Operations Manager

Boston, MA · On-site +1

Perform complex financial analytics to further execute and validate rebate calculations to ensure ... operations, contract management, financial analysis, rebate processing, and payments to commercial ...

Clinton Savings Bank

Loan Operations Manager

Clinton, MA · On-site +1

$66K - $90K/yr

Loan Operations Manager Pay Range $66,971 - $90,413 annually Hybrid with 2 days remote. Standard ... Review and approve complex servicing transactions and exception items. Review and approve year-end ...

Jj

Operations Manager, Orthopedics

Bridgewater, MA · On-site

Our strength in healthcare innovation empowers us to build aworld where complex diseases are ... Operations Manager to lead critical MAKE and supply chain flow operations across two shifts in ...

InterPark

Manager, Operations

Boston, MA · On-site

... complex, high volume parking properties. We are always on the lookout for enthusiastic and ... The Operations Manager provides for an experienced, trained management and operations team. Ensures ...

Nexamp

Financing Operations Manager

Boston, MA · Hybrid

You will turn complex financing requirements into clear, repeatable operating processes that enable ... Management, Energy Sales, Transformation, and Portfolio Operations to keep critical financing ...

New

Nexamp

Financing Operations Manager

Boston, MA · On-site

You will turn complex financing requirements into clear, repeatable operating processes that enable ... Management, Energy Sales, Transformation, and Portfolio Operations to keep critical financing ...

Smartcat

GTM Operations Manager

Boston, MA · On-site

Strong business intelligence and analytical skills, with the ability to turn complex data into ... management skills. * Ability to translate business goals into practical operational solutions and ...

Whoop

Senior Business Operations Manager

Boston, MA · On-site

$115K - $150K/yr

WHOOP is hiring a Senior Business Operations Manager to drive critical initiatives to help the ... You will run complex workstreams from planning through to execution, partnering closely with ...

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Complex Operations Manager information

What does a complex operations manager do?

A Complex Operations Manager oversees the daily operations of multiple departments or business units within a large organization or facility. Their role involves coordinating resources, streamlining processes, and ensuring that all teams work efficiently to meet organizational goals. They often manage budgets, implement policies, resolve operational issues, and lead cross-functional teams. This position requires strong leadership, problem-solving, and organizational skills to handle complex and dynamic environments.

What are the key skills and qualifications needed to thrive as a complex operations manager?

To thrive as a Complex Operations Manager, you need strong leadership, analytical thinking, process optimization expertise, and a relevant degree (often in business, engineering, or operations management). Familiarity with ERP systems, Lean Six Sigma certification, and advanced data analysis tools are typically required. Exceptional communication, problem-solving, and adaptability help you manage diverse teams and drive continuous improvement. These skills ensure operational efficiency, effective resource management, and the ability to navigate and resolve multifaceted challenges in dynamic environments.

What are some common challenges faced by a complex operations manager, and how can they be effectively addressed?

A Complex Operations Manager often navigates challenges such as coordinating cross-functional teams, managing shifting priorities, and ensuring smooth communication among multiple departments. Balancing operational efficiency with strategic goals requires adaptability and strong problem-solving skills. Proactive planning, clear delegation, and regular team meetings can help address these challenges, while leveraging data-driven decision-making ensures continuous improvement. Building strong relationships with stakeholders also supports smoother operations and more effective issue resolution.

What is the difference between Complex Operations Manager vs Operations Supervisor?

AspectComplex Operations ManagerOperations Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP or Six Sigma are commonUsually requires a high school diploma or associate degree; some roles prefer management or business courses
Work EnvironmentOversees multiple departments or locations, managing complex processes and teamsManages daily operations within a specific team or department
Employer & Industry UsageCommon in manufacturing, logistics, and large-scale service industriesFound across various industries, including retail, manufacturing, and healthcare

The Complex Operations Manager focuses on overseeing multiple complex processes and teams, often requiring advanced certifications and strategic planning. In contrast, the Operations Supervisor handles daily operational tasks within a specific area, with less emphasis on certifications. Both roles are vital in ensuring smooth operations but differ mainly in scope and level of responsibility.

How much should a complex operations manager be paid?

The salary for a complex operations manager typically ranges from $70,000 to $130,000 annually, depending on factors such as industry, location, experience, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and certifications like PMP can influence compensation.

Is a complex operations manager a high paying job?

A complex operations manager typically earns a higher-than-average salary due to the seniority and responsibility involved in overseeing multiple departments and processes. Compensation varies based on industry, location, and experience, but it is generally considered a well-paying management role. Advanced skills in logistics, leadership, and problem-solving are often required.

What are popular job titles related to Complex Operations Manager jobs in Massachusetts?

For Complex Operations Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Complex Operations Manager jobs in Massachusetts look for?

The top searched job categories for Complex Operations Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Complex Operations Manager jobs?

Cities in Massachusetts with the most Complex Operations Manager job openings:

Complex Operations Manager jobs near you

Deposit Operations Manager

metrocu

Chelsea, MA • On-site

Full-time

Re-posted 16 days ago

Job description

What You'll Do: Drive Operational Excellence 

In this role, you will have the opportunity to make a tangible impact through diverse and meaningful responsibilities. Your day-to-day work will challenge you to grow professionally while contributing to projects that matter.

Leadership and Performance Management - Lead, coach, and develop the deposit operations team (including IRA Specialist, Electronic Payments Specialist, and Consumer Deposits Specialist); set clear expectations, decision rights, and coverage plans; build a culture of accountability, learning, and service excellence

Complex Escalations and Issue Management - Own complex escalations and issue management for deposit and payments operations, including member and branch escalations, exceptions, errors, and vendor incidents; conduct root-cause analysis and trending, develop corrective action plans, and prevent repeat issues

Service Level Management - Manage internal work queues and request SLAs, ensuring timely completion of tasks and adherence to internal service expectations for all deposit operations support functions; own service levels and quality controls; coordinate with frontline and partner teams to remediate issues and improve first-contact resolution

Processing and Execution Excellence - Ensure accurate, timely execution of deposit servicing and payment operations, including ACH/NACHA processing and exceptions, wire transfers, check processing and returns, stop payments, account maintenance, and statements/notices across supported servicing channels

Operational Support Across Account Types - Provide operational support for consumer accounts, business accounts, IRAs, and community partner relationships, including account maintenance, servicing coordination, and timely resolution of exceptions

Platform and Product Change Management - Serve as an operations owner and subject matter expert for platform and product changes impacting deposits and payments (core, item processing, ACH, FedLine, etc.), including requirements, testing, and validation

AI-Assisted Operations Innovation - Own and support AI-assisted deposit operations workflows, translating AI-generated insights into operational strategy to drive efficiency and innovation

Risk Controls and Regulatory Readiness - Own strong first-line controls and regulatory readiness, partnering with Risk and Compliance teams as needed to maintain audit- and exam-ready evidence

Financial Crimes Partnership - Partner with Financial Crimes and Fraud teams to strengthen detection and response across deposit and payments activity, including trend monitoring, referral and case support, control enhancements, and operational readiness for emerging fraud trends

Vendor Performance Management - Oversee third-party provider performance and operational improvement, including incident management, release coordination, and control validation

Automation and Continuous Improvement - Drive automation, AI-assisted enablement, and standardization to reduce cycle time, errors, and manual touchpoints; support operational resilience through cross-training and contingency workflows.  

People Leadership Expectations

In addition to the role-specific responsibilities, this position is accountable for leading, coaching, and developing a high-performing team. People managers are expected to create clarity, support strong performance, build employee capability, and model the leadership behaviors expected at Metro.

• Build and attract strong talent: Make thoughtful hiring decisions, maintain high standards, and actively contribute to building a strong internal and external talent pipeline.

• Set clear expectations and drive performance: Establish clear goals, connect individual work to business priorities, and hold employees accountable for results and behaviors.

• Coach regularly and provide meaningful feedback: Hold consistent 1:1 conversations, deliver timely feedback, recognize strong performance, and address concerns directly and constructively.

• Develop people for today and tomorrow: Support employee growth through development planning, stretch opportunities, coaching, and career conversations.

• Create an engaged and inclusive team environment: Foster a team environment where employees feel respected, informed, supported, and connected to the organization’s mission and goals.

• Lead through change and model Metro values: Communicate clearly during periods of change, reinforce organizational priorities, and demonstrate the behaviors expected of Metro leaders.

What You'll Bring: Your Expertise Matters 

We are looking for someone who combines technical expertise with passion, curiosity, and a collaborative spirit. Your unique blend of skills and experience will enable you to excel in this role and grow with our organization.

Required Qualifications 

 

• Bachelor's degree or equivalent combination of education and work experience strongly preferred 

• Minimum 7 years of experience in Banking Deposit Operations Management required 

• Strong working knowledge of deposit and payments operations and related rules and regulations, including NACHA/ACH, Reg E error resolution, Reg CC funds availability, check returns and adjustments, and operational risk controls; NACHA AAP certification (Accredited ACH Professional) and other related industry certifications or regulatory compliance experience are considered a strong plus, demonstrating advanced expertise in ACH rules, risk management, and payments operations 

• Demonstrated leadership in a high-volume operations environment, including coaching, performance management, capacity planning, and building a strong service culture 

• Strong analytical and problem-solving capability with ability to diagnose root causes, quantify impact, and drive corrective actions that reduce repeat issues 

• Operational controls mindset with experience supporting audits and exams; able to maintain clear procedures, evidence, and control testing support for first-line responsibilities 

• Change leadership and systems fluency with ability to partner on platform enhancements (core, digital, payments), lead UAT and rollout readiness, and stabilize operations post-go-live 

• Excellent communication and stakeholder management skills (written, verbal, and facilitation), with ability to translate complex operational topics for branches, product and channel partners, risk and compliance teams, and senior leaders 

• Continuous improvement orientation with ability to map processes, set SLAs and KPIs, automate where appropriate, and embed AI-assisted tools to create efficiencies and add value to work. 

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