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Complex Operations Manager Jobs in Massachusetts

Spindrift

Customer Operations Manager

Newton, MA · On-site

$147K/yr

The Role The Customer Operations Manager is responsible for strengthening the operational ... Act as the first point of escalation for complex order management, transportation, inventory and ...

Spindrift

Customer Operations Manager

Newton, MA · On-site

$147K/yr

The Role The Customer Operations Manager is responsible for strengthening the operational ... Act as the first point of escalation for complex order management, transportation, inventory and ...

metrocu

Deposit Operations Manager

Chelsea, MA

... complex escalations and issue management for deposit and payments operations, including member and branch escalations, exceptions, errors, and vendor incidents; conduct root-cause analysis and ...

Clinton Savings Bank

Loan Operations Manager

Clinton, MA · On-site +1

$66K - $90K/yr

Loan Operations Manager Pay Range $66,971 - $90,413 annually Hybrid with 2 days remote. Standard ... Review and approve complex servicing transactions and exception items. Review and approve year-end ...

Usuro

People Operations Manager

Dedham, MA

As Director, People Operations, you'll be the strategic and operational backbone of our people ... If you thrive in complex, fast-moving environments and care deeply about both people and outcomes ...

InterPark

Manager, Operations

Boston, MA · On-site

... complex, high volume parking properties. We are always on the lookout for enthusiastic and ... The Operations Manager provides for an experienced, trained management and operations team. Ensures ...

Whoop

Senior Business Operations Manager

Boston, MA · On-site

$115K - $150K/yr

WHOOP is hiring a Senior Business Operations Manager to drive critical initiatives to help the ... You will run complex workstreams from planning through to execution, partnering closely with ...

Zelis

Strategic Operations Manager

Boston, MA

Position Overview The Strategic Operations Manager is part of the Payments Business Unit team ... Exceptional written and verbal communication skills, including the ability to synthesize complex ...

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Complex Operations Manager information

What does a complex operations manager do?

A Complex Operations Manager oversees the daily operations of multiple departments or business units within a large organization or facility. Their role involves coordinating resources, streamlining processes, and ensuring that all teams work efficiently to meet organizational goals. They often manage budgets, implement policies, resolve operational issues, and lead cross-functional teams. This position requires strong leadership, problem-solving, and organizational skills to handle complex and dynamic environments.

What are the key skills and qualifications needed to thrive as a complex operations manager?

To thrive as a Complex Operations Manager, you need strong leadership, analytical thinking, process optimization expertise, and a relevant degree (often in business, engineering, or operations management). Familiarity with ERP systems, Lean Six Sigma certification, and advanced data analysis tools are typically required. Exceptional communication, problem-solving, and adaptability help you manage diverse teams and drive continuous improvement. These skills ensure operational efficiency, effective resource management, and the ability to navigate and resolve multifaceted challenges in dynamic environments.

What are some common challenges faced by a complex operations manager, and how can they be effectively addressed?

A Complex Operations Manager often navigates challenges such as coordinating cross-functional teams, managing shifting priorities, and ensuring smooth communication among multiple departments. Balancing operational efficiency with strategic goals requires adaptability and strong problem-solving skills. Proactive planning, clear delegation, and regular team meetings can help address these challenges, while leveraging data-driven decision-making ensures continuous improvement. Building strong relationships with stakeholders also supports smoother operations and more effective issue resolution.

What is the difference between Complex Operations Manager vs Operations Supervisor?

AspectComplex Operations ManagerOperations Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP or Six Sigma are commonUsually requires a high school diploma or associate degree; some roles prefer management or business courses
Work EnvironmentOversees multiple departments or locations, managing complex processes and teamsManages daily operations within a specific team or department
Employer & Industry UsageCommon in manufacturing, logistics, and large-scale service industriesFound across various industries, including retail, manufacturing, and healthcare

The Complex Operations Manager focuses on overseeing multiple complex processes and teams, often requiring advanced certifications and strategic planning. In contrast, the Operations Supervisor handles daily operational tasks within a specific area, with less emphasis on certifications. Both roles are vital in ensuring smooth operations but differ mainly in scope and level of responsibility.

What are popular job titles related to Complex Operations Manager jobs in Massachusetts?

For Complex Operations Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Complex Operations Manager jobs in Massachusetts look for?

The top searched job categories for Complex Operations Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Complex Operations Manager jobs?

Cities in Massachusetts with the most Complex Operations Manager job openings:

Complex Operations Manager jobs near you

Customer Operations Manager

Spindrift

Newton, MA • On-site

$147K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Who We Are
At Spindrift, we're making every beverage a positive force of nature. Founded in 2010, we believe the best flavors come directly from nature. That's why every Spindrift beverage is made the hard way-with real squeezed fruit, never from concentrate. From sourcing the best-tasting fruit globally to maintaining a carefully honed manufacturing process, we believe in doing things the hard way, the intentional way, the better albeit more challenging way, the right way - because, in the end, it's worth it. Spindrift® sparkling water is available nationwide, and Spindrift® Tea and Spindrift® SODA are available in select markets. We are also a proud member of 1% for the planet, donating to environmental causes. Spindrift is headquartered in Newton, MA.
The Role
The Customer Operations Manager is responsible for strengthening the operational capabilities of the Customer Operations function while supporting day-to-day execution of customer order management. This role serves as the department's operational expert, partnering with Coordinators to resolve complex issues, build technical and process expertise, and continuously raise the team's overall capability.
Success is measured not only by resolving today's operational challenges, but by improving how the team operates tomorrow. The Customer Operations Manager identifies opportunities to standardize processes, improve systems, enhance training, and implement scalable solutions that enable growth. Working closely with Sales, Supply Chain, Logistics, Finance, IT, Warehousing, customers, and external logistics partners, this position helps ensure exceptional service, operational excellence, and continuous improvement across the order-to-cash process.
What You'll Own
Capability Building & Operational Support
  • Serve as the department's operational subject matter expert, providing guidance and support to Customer Operations Coordinators on complex order management, inventory, logistics, ERP, EDI, customer-specific requirements, and cross-functional issue resolution.
  • Act as the first point of escalation for complex order management, transportation, inventory and accounting issues, coordinating timely resolution across internal teams and external partners.
  • Build the technical and operational capability of the Customer Operations team through coaching, knowledge sharing, onboarding, training, and reinforcement of best practices.
  • Develop team expertise in ERP functionality, EDI transaction flows, customer portals, and operational processes to improve first-time resolution and overall execution.
  • Partner with Coordinators to balance workload and provide operational support during periods of high volume, customer implementations, product launches, and other business-critical initiatives.
  • Analyze operational trends, recurring issues, and performance metrics to identify capability gaps and recommend actions before customer service is impacted.

Process Improvement & Operational Excellence
  • Lead cross-functional process improvement initiatives that improve customer experience, increase efficiency, reduce operational risk, and support business scalability.
  • Identify opportunities to simplify workflows, eliminate manual effort, and standardize processes across the Customer Operations function.
  • Develop, maintain, and continuously improve SOPs, training materials, playbooks, and operational documentation that build long-term team capability.
  • Partner with Supply Chain, Sales, Logistics, Finance, IT, customers, and logistics partners on ERP enhancements, EDI connectivity, customer onboarding, systems implementations, and transaction troubleshooting.
  • Support implementation of new customers, products, distribution partners, and customer requirements by designing scalable operational processes.
  • Evaluate recurring operational issues to identify root causes and implement sustainable corrective actions rather than short-term fixes.
  • Monitor operational KPIs and use data to identify improvement opportunities, prioritize initiatives, and measure the effectiveness of process changes.
  • Champion a culture of continuous improvement, encouraging innovation, operational consistency, knowledge sharing, and adoption of new tools and technologies.

Requirements
Who You Are
  • 5+ years of experience in Customer Operations, Order Management, Logistics, Supply Chain Operations, or a related operational function.
  • Bachelor's degree in Business, Supply Chain, Operations, Finance, or related discipline preferred.
  • Demonstrated expertise managing and troubleshooting complex order-to-cash processes within ERP and EDI systems.
  • Experience working with customer portals, logistics partners, and trading partners to resolve order and shipment exceptions.
  • Proven ability to lead projects and influence cross-functional teams without direct authority.
  • Experience coaching, mentoring, or developing peers in a fast-paced operational environment.
  • Strong analytical, operational decision-making, and problem-solving skills.
  • Excellent written and verbal communication skills.

Working Conditions
  • Position is based in Newton, MA in Spindrift's HQ office.
  • Must work in HQ office 4 days a week.
  • Minimal travel required (less than 5%).

Benefits
Compensation & Benefits
Base Salary: $90,000-110,000, plus annual incentive
This range reflects the expected hiring range for this role in the Greater Boston area. Final compensation will be based on experience and qualifications.
Benefits include:
  • Medical, dental, and vision insurance
  • 401(k) with company match

Paid holidays, vacation, sick, personal, and parental leave
  • Annual allowances for product, wellness, professional development, and social justice education
  • Voluntary life and disability coverage

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