Complex Manager Jobs in DeKalb, IL (NOW HIRING)

Date Posted:

2026-07-31

Country:

United States of America

Location:

US-IL-ROCKFORD-P6 ~ 4747 Harrison Ave ~ 4747 HARRISON AVE-P6

Position Role Type:

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

At Collins Aerospace, we're solving the world's toughest aerospace and defense challenges through innovation, collaboration, and operational excellence. As the Materials Escalation Manager – Aftermarket, you'll play a critical role in ensuring our customers receive the parts they need when they need them.

In this highly visible position, you'll lead the end-to-end supply chain escalation process for our Aftermarket business, partnering with planning, procurement, operations, supplier management, and product line leadership to resolve complex material shortages and delivery risks. You'll transform data into action, drive cross-functional alignment, improve escalation processes, and help strengthen supplier performance—all while supporting the operational readiness of aircraft around the globe.

What You Will Do

• Act as the primary escalation focal for the Aftermarket Planning team; responsible for owning, improving, and executing the supply chain escalation process.

• Monitor critical supply chain issues, evaluate risks, analyze trends, and coordinate cross-functional actions to ensure timely resolution and improved supplier performance.

• Maintain thorough knowledge of key products, critical parts, delivery challenges, customer requirements, internal planning methodologies, and external factors impacting supply chain performance.

• Manage and prioritize multiple concurrent supply chain escalations. Lead cross-functional issue resolution including root cause analysis, solution development, execution tracking, and stakeholder communication.

• Develop, maintain, and enhance escalation processes, standards, and workflows that support supply chain performance, customer expectations, and future growth.

• Establish and utilize metrics to monitor escalation trends, supplier delivery performance, and overall site supply chain health. Identify opportunities for continuous improvement.

• Collaborate with Product Line leaders to assess monthly spares consumption needs based on forecast, inventory, customer orders, and capacity constraints. Support monthly Sales & Operations Planning (S&OP).

• Identify and communicate step-down priorities across the demand stream to ensure alignment and focus on highest-impact material risks.

• Support Collins Aftermarket business segments by monitoring and reporting supplier performance relative to shortages, recovery commitments, line-of-balance status, and corrective actions.

• Partner across Supply Chain sub-functions—including procurement, planning, operations, and supplier performance—to drive coordinated actions that meet customer delivery requirements.

• Serve as the primary contact to the Product Line and Product Service Managers for spares-related delivery issues, escalations, and recovery planning.

• Respond promptly to Part inquiries related to supplier delivery commitments, material status, and recovery timelines.

• Share process expertise by providing guidance, training, and support to team members and business leaders to ensure consistent application of escalation and recovery practices.

• This position may occasionally support off-hours needs in alignment with 24/7 business operations.

Qualifications You Must Have

• Typically requires: A University Degree or equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree in a related field and minimum 5 years experience

• Experience in Supply Chain, Operations Management, Engineering, or a related field.

Qualifications We Prefer

• Experience leading complex cross-functional issue resolution or supply chain/material escalations.

• Strong understanding of Sales, Inventory & Operations Planning (SIOP/S&OP), material requirements planning (MRP), demand planning, and inventory management principles.

• Experience leading complex cross-functional issue resolution or supply chain/material escalations.

• Proven ability to analyze large data sets, identify trends, assess risk, and develop actionable recovery plans.

• Demonstrated project management and change management experience

• Experience working with ERP systems such as SAP, Oracle, or similar enterprise planning systems.

 

What We Offer

Some of our competitive benefits package includes:   

• Medical, dental, and vision insurance  

• Three weeks of vacation for newly hired employees  

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option  

• Tuition reimbursement program 

• Student Loan Repayment Program  

• Life insurance and disability coverage  

• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection 

• Birth, adoption, parental leave benefits 

• Ovia Health, fertility, and family planning  

• Adoption Assistance           

• Autism Benefit  

• Employee Assistance Plan, including up to 10 free counseling sessions  

• Healthy You Incentives, wellness rewards program 

• Doctor on Demand, virtual doctor visits  

• Bright Horizons, child and elder care services 

• Teladoc Medical Experts, second opinion program  

•  And more!  

We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight! 

Role type definition:

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader. 

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.  

Apply now and be part of the team that’s redefining aerospace, every day. 

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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