Complex Director Jobs in Reading, MA (NOW HIRING)

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Complex Director to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Excess Casualty Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

Are you interested in handling some of the largest and most complex Casualty claims in the industry? Your deep technical claims expertise will be put to the test in the investigation, evaluation and disposition of new and existing 3rd party property and casualty claims. These multimillion-dollar claims include multi-vehicle auto accidents, plant explosions, catastrophic product liability claims and other complex losses. You will be required to review coverage under Excess Commercial General liability and auto policies and participate in the investigation of the claim. You will direct the litigation, attend mediations and trials, assess liability and damages, and recommend reserves. It will be necessary to present the large value cases to senior management. You will need excellent customer service skills in communicating with insureds, brokers, attorneys, and claimants. Only the most highly skilled negotiators will succeed in resolving these claims in the toughest venues against the most elite plaintiff attorneys.

• Determining the scope and extent of available coverage.

• The investigation, evaluation and disposition of new and existing 3rd party property and casualty claims.

• Preparation and execution of investigation strategies which identify critical issues effecting liability, causation and damages and assess risk transfer and contribution opportunities.

• Clear and concise communication and contact with internal and external customers, including insureds, brokers and underwriters, to provide guidance and manage expectations.

• Proper documentation of exposure evaluation and resolution strategy.

• Presentation to senior management of claim disposition recommendations.

• Obtain the appropriate authority to independently negotiate multimillion-dollar claims with the top plaintiff attorneys nationwide. Document evaluation, thought process, and strategy. Utilize ADR as appropriate and necessary.

• Effectively strategize and budget litigation of each claim through discussions with counsel, vendors, and insureds. Establish with defense and coverage counsel clear ground rules to maintain financial control of budget and expenses.

What you will need to succeed

• 8+ years of Commercial/Industry claims experience preferred.

• Excellent communication ability (verbal/written) and strong negotiation skills.

• Advanced experience and capabilities in litigation claims management including ADR and mediation process.

• Experience attending and controlling claims - pre-suit, litigated and post-trial - at mediations, settlement conferences, etc.

• JD helpful but not required.

• Property and Casualty adjusting licenses required and must be obtained within 6 months.

• Interest in the potential for an upwardly mobile career path.

Ready to take your career to the next level? We would love to hear from you.

For positions based in New York, the base salary range is $118,000 - $173,000. For positions based in Chicago, the base salary range is $125,000 - $173,000. For positions based in Boston, the base salary range is $136,000 - $170,000. The position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: 2026 Benefits Overview

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.