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Complex Claims Director Jobs in Baton Rouge, LA (NOW HIRING)

Gallagher

Client Service Leader

Baton Rouge, LA

You'll work closely with the Branch Client Service Director and Branch Manager to align team goals ... Bachelor's degree with 5+ years client service and/or claims management experience -OR- * High ...

Gallagher

Client Manager

Baton Rouge, LA

Bachelor's degree with 3+ years client service and/or claims management experience -OR- * High ... The ability to explain complex insurance solutions in simple terms. * A proactive approach to ...

Forgen

Project Manager

Baton Rouge, LA · On-site

... directing the work through to closeout to ensure it is delivered safely, on schedule, and ... We are dedicated to delivering innovative solutions for complex civil, geotechnical, and ...

Forgen

Project Manager

Baton Rouge, LA

... directing the work through to closeout to ensure it is delivered safely, on schedule, and ... We are dedicated to delivering innovative solutions for complex civil, geotechnical, and ...

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Complex Claims Director information

See Baton Rouge, LA salary details

$80.2K

$121.8K

$170.9K

How much do complex claims director jobs pay per year?

As of Sep 12, 2026, the average yearly pay for complex claims director in Baton Rouge, LA is $121,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,300.00 and $135,400.00 per year, depending on experience, location, and employer.

What is a complex claims director?

Complex Claims Directors are senior insurance professionals responsible for overseeing the management and resolution of intricate insurance claims, often involving large financial exposures, multiple parties, or complex legal issues. They lead a team of claims specialists, coordinate with legal counsel, and ensure that claims are handled efficiently and in compliance with company policies and regulations. Their expertise helps organizations mitigate risk and ensure fair outcomes for all parties involved.

How does a complex claims director typically collaborate with legal teams and other departments during high-stakes claims investigations?

As a Complex Claims Director, collaboration with legal teams and other departments such as underwriting, risk management, and compliance is a central part of the role. Directors often lead cross-functional meetings to share critical case updates, discuss strategies for claim resolution, and ensure all regulatory and contractual requirements are met. Effective communication and coordination are essential, as these cases may involve litigation, negotiations, and extensive documentation. Building strong relationships across departments helps streamline the process and achieve the best possible outcomes for both the client and the organization.

What are the key skills and qualifications needed to thrive as a complex claims director, and why are they important?

To thrive as a Complex Claims Director, you need deep expertise in insurance claims management, strong analytical abilities, and a relevant bachelor's degree or higher, often with industry certifications such as CPCU or AIC. Familiarity with claims management systems, regulatory compliance tools, and advanced reporting software is typically required. Exceptional leadership, negotiation, and decision-making skills help you manage teams and resolve high-stakes claims efficiently. These competencies are crucial for ensuring accurate claim resolution, minimizing risk, and maintaining client trust in complex insurance environments.

What is the difference between Complex Claims Director vs Claims Manager?

AspectComplex Claims DirectorClaims Manager
CredentialsTypically requires a professional insurance certification (e.g., CPCU, ARM) and extensive industry experienceOften requires relevant insurance licenses and several years of claims handling experience
Work EnvironmentStrategic leadership in large insurance companies or third-party administrators, overseeing complex claimsDay-to-day claims processing and team supervision within insurance companies or agencies
Employer & Industry UsageCommonly found in large insurers, TPA firms, and corporate risk managementWidely used across insurance carriers, agencies, and claims departments

The Complex Claims Director focuses on managing and overseeing complex, high-value claims and strategic claims operations, often at a senior level. In contrast, Claims Managers handle daily claims processing, team supervision, and operational tasks. Both roles require industry-specific credentials, but the Director position emphasizes strategic oversight of complex cases.

What are popular job titles related to Complex Claims Director jobs in Baton Rouge, LA?

For Complex Claims Director jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Complex Claims Director jobs in Baton Rouge, LA look for?

The top searched job categories for Complex Claims Director jobs in Baton Rouge, LA are:

Complex Claims Director jobs near you
Infographic showing various Complex Claims Director job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 89% Full Time, 8% Part Time, and 2% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $121,834 per year, or $58.6 per hour.

National Complex Claims Leader

Baton Rouge, LA • Remote

Marsh McLennan
See more jobs at Marsh McLennanexternal

Full-time

Medical, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Company:Marsh McLennan AgencyDescription:

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as our National Complex Claims Leader at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

Reporting to the SVP, National Claims Director, you will serve as a senior resource and technical authority on complex and high-exposure claims, bringing deep expertise, strategic judgment, and a national perspective to drive resolution on complex, high-stakes commercial P&C claim situations across the organization. In this capacity, you will build and maintain strong relationships with national and regional leadership, industry vertical leaders, and Marsh Risk, ensuring MMA clients receive best-in-class advocacy at every level. You will actively participate in the national Claims COE, contributing to the standards, tools, and practices that elevate claims performance.

Additional responsibilities will include:

  • Develop and implement enterprise-wide protocols for the identification, escalation, and resolution of complex claims; track outcomes and surface trends.

  • Develop and manage a robust claims data tracking system to identify emerging challenges and inform proactive strategy.

  • Negotiate carrier claim handling guidelines and escalation procedures with insurers and wholesalers.

  • Build and maintain strong relationships across MMA, Marsh Risk/Marsh Claims Advocacy, wholesalers, and insurer claim executives to drive collaboration and client outcomes.

  • Provide E&O expertise and guidance, partnering closely with the MMA Legal team to investigate and advocate on claims with potential E&O exposure.

  • Support new business and renewal opportunities by presenting MMA's claims advocacy capabilities as a competitive differentiator.

  • Partner with regional teams to support client retention through expert navigation of complex and challenging claim situations.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

  • 10+ years of P&C insurance experience with a strong focus on claims, coverage, and/or litigation.

  • Bachelor's degree required; JD strongly preferred; other advanced credentials or designations a plus.

  • Deep expertise in coverage analysis and claims advocacy across multi-line, high-severity commercial P&C claims with significant financial and reputational exposure.

  • Proven track record advocating on complex and disputed claims, including direct carrier negotiations and dispute resolution.

  • Exceptional negotiation, communication, and stakeholder management skills - able to include outcomes across clients, carriers, counsel, and internal teams.

  • Strong analytical, project management, and organizational skills; self-motivated with sharp attention to detail.

  • Active P&C license or willingness to obtain, as required.

  • Previous experience with Origami preferred.

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

  • Generous time off, including personal and volunteering

  • Tuition reimbursement and professional development opportunities

  • Remote work, but some travel is required

  • Charitable contribution match programs

  • Stock purchase opportunities

To learn more about a career at MMA, check us out our website or flip through recruiting brochure.

Follow us on social media to meet our colleagues and see what makes us tick:

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.

#MMABI

#MMAretirement

#MMAEHB

#MMAPCS

#LI-REMOTE

The applicable base salary range for this role is $93,700 to $174,800.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.Applications will be accepted until:September 12, 2026

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