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Complex Case Manager Jobs in Worcester, MA (NOW HIRING)

Xometry

Case Manager III

Waltham, MA · Hybrid

$21.50 - $27.75/hr

As a Case Manager III, you will drive resolution of high-impact cases involving customers ... Manage and resolve complex, high-priority customer and partner cases, often involving multiple ...

Xometry

Case Manager III

Waltham, MA · On-site

$21.50 - $27.75/hr

As a Case Manager III, you will drive resolution of high-impact cases involving customers ... Manage and resolve complex, high-priority customer and partner cases, often involving multiple ...

Promises Behavioral Health, LLC

Case Manager

Worcester, MA · On-site

$45K - $55K/yr

Position Summary The Case Manager plans, implements, and coordinates an array of comprehensive ... Identifying complex problems and reviewing related information to develop and evaluate options and ...

Promises Behavioral Health, LLC

Case Manager

Worcester, MA · On-site

$45K - $55K/yr

Position Summary The Case Manager plans, implements, and coordinates an array of comprehensive ... Identifying complex problems and reviewing related information to develop and evaluate options and ...

Promises Behavioral Health, LLC

Case Manager

Worcester, MA · On-site

$45K - $55K/yr

Position Summary The Case Manager plans, implements, and coordinates an array of comprehensive ... Identifying complex problems and reviewing related information to develop and evaluate options and ...

Promises Behavioral Health, LLC

Case Manager

Worcester, MA · On-site

$45K - $55K/yr

Position Summary The Case Manager plans, implements, and coordinates an array of comprehensive ... Identifying complex problems and reviewing related information to develop and evaluate options and ...

95149

Community Case Manager

Leominster, MA · On-site

$20.75 - $26.25/hr

Description: Community Case Manager - Older Adult Services Help Older Adults Remain Safe ... Advocate for consumers and help them navigate complex systems. * Maintain accurate documentation ...

95149

Protective Services Case Manager

Leominster, MA · On-site

$25 - $28/hr

Provide ongoing support and case management for older adults experiencing complex and challenging situations. * Advocate for consumers and help them access resources that improve their safety and ...

Vitra Health

Case Manager- Metro West

Worcester, MA · On-site

$29 - $33/hr

Through innovative home- and community-based services, Vitra supports aging adults, people with disabilities, and individuals with complex care needs- supported by a Nurse, and Case Manager, Vitra ...

VITRA Health

Case Manager- Metro West

Worcester, MA

$29 - $33/hr

Through innovative home- and community-based services, Vitra supports aging adults, people with disabilities, and individuals with complex care needs- supported by a Nurse, and Case Manager, Vitra ...

Vitra Health

Case Manager- Metro West

Worcester, MA · On-site

$29 - $33/hr

Through innovative home- and community-based services, Vitra supports aging adults, people with disabilities, and individuals with complex care needs supported by a Nurse, and Case Manager, Vitra ...

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Complex Case Manager information

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$14

$24

$42

How much do complex case manager jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for complex case manager in Worcester, MA is $24.70, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.88 per hour, depending on experience, location, and employer.

What is a Complex Case Manager?

A Complex Case Manager is a healthcare professional who coordinates care for patients with multiple or serious health conditions that require comprehensive management. They assess patient needs, develop care plans, and work closely with patients, families, and healthcare providers to ensure optimal outcomes. Complex Case Managers help navigate healthcare systems, address barriers to care, and connect patients with resources, aiming to improve quality of life and reduce hospitalizations. Their role is crucial in managing cases that involve chronic illnesses, behavioral health issues, or social challenges.

What are some common challenges faced by Complex Case Managers and how can they be addressed?

Complex Case Managers often encounter challenges such as coordinating care across multiple providers, managing high caseloads, and addressing social determinants of health that impact patient outcomes. Effective communication, strong organizational skills, and leveraging interdisciplinary teamwork are key strategies to overcome these challenges. Additionally, staying updated on resources and support services in the community can help ensure clients receive comprehensive care. Regular team meetings and ongoing professional development also support success in this dynamic role.

What are the key skills and qualifications needed to thrive as a Complex Case Manager, and why are they important?

To thrive as a Complex Case Manager, you need a background in healthcare or social work, typically with a relevant degree and licensure such as RN, LCSW, or CCM certification. Familiarity with case management software, electronic health records (EHRs), and care coordination tools is essential. Excellent communication, critical thinking, and problem-solving skills are vital for building trust with clients and collaborating with multidisciplinary teams. These competencies ensure effective management of complex patient needs, improved outcomes, and efficient resource utilization.
What cities near Worcester, MA are hiring for Complex Case Manager jobs? Cities near Worcester, MA with the most Complex Case Manager job openings:
Complex Case Manager jobs near you

Case Manager III

Xometry

Waltham, MA • Hybrid

$21.50 - $27.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

We are seeking a Case Manager III to join our growing team and serve as a key player in resolving complex customer and partner issues. The ideal candidate will be highly organized, solution-oriented, and experienced in managing escalations in a high-growth, tech-enabled environment. As a Case Manager III, you will drive resolution of high-impact cases involving customers, manufacturing partners, logistics, and internal teams. You'll ensure timely, empathetic, and effective support aligned with Xometry's commitment to world-class service.

How You'll Contribute:

  • Manage and resolve complex, high-priority customer and partner cases, often involving multiple internal and external stakeholders
  • Manage supplier orders
  • Manage On time shipments with suppliers and assist suppliers with manufacturing challenges
  • Perform open order reports with customers
  • Manage the fulfillment of complex orders
  • Project manager high line item bill of material orders
  • Serve as the escalation point for frontline support teams, providing guidance and hands-on resolution
  • Coordinate across departments such as Logistics, Quality, Account Management, and Partner Management to investigate and resolve issues
  • Monitor case progress and ensure SLA adherence and customer satisfaction metrics are met or exceeded
  • Proactively identify trends or systemic issues and propose scalable solutions to reduce future case volume
  • Create and maintain documentation, workflows, and knowledge bases to support internal training and process improvements
  • Coach and mentor junior case managers and support staff
  • Communicate effectively with executive leadership when required, providing data-driven insights and status updates

What You'll Bring to Xometry:

  • 5+ years of experience in customer support, case management, supply chain operations, or a related field, preferably in a tech, manufacturing, or logistics environment
  • Proven ability to resolve high-pressure, time-sensitive cases with a customer-first mindset
  • Strong communication, negotiation, and conflict resolution skills
  • Experience as a QE or SQE
  • Project management experience
  • Supplier Management
  • CNC Experience is a bonus
  • Familiarity with CRM systems such as Salesforce or Zendesk; experience with ERP tools and logistics platforms a plus
  • Comfortable working with data to track KPIs and identify root causes
  • High degree of ownership, initiative, and accountability
  • Bachelor's degree in Business, Engineering, Supply Chain, or a related field preferred

The estimated base salary range for new hires into this role is $76,000-$99,000 annually + annual bonus depending on factors such as job-related skills, relevant experience, and location.  We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

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About Xometry

Sourced by ZipRecruiter

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Industry

Software development

Company size

501 - 1,000 Employees

Headquarters location

Gaithersburg, MD, US

Year founded

2013

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