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Complex Case Manager Jobs in Acton, MA (NOW HIRING)

Jeffrey S. Glassman

Case Manager

Boston, MA · Remote

$20 - $33/hr

This role is ideal for someone with strong communication skills, a deep understanding of case management, and a proven ability to manage complex medical records and legal documentation. Key ...

PINE STREET INN INC

Case Manager

Dorchester, MA · On-site

$23.48 - $26.30/hr

Permanent Housing provides comprehensive, intensive case management support to homeless and ... or other complex disorders * Strong commitment to learning and using Harm Reduction and ...

New

Pine Street Inn

Case Manager

Dorchester, MA · On-site

$23.48 - $26.30/hr

Permanent Housing provides comprehensive, intensive case management support to homeless and ... or other complex disorders * Strong commitment to learning and using Harm Reduction and ...

New

PINE STREET INN INC

Case Manager

Jamaica Plain, MA · On-site

$23.48 - $26.30/hr

The Case Manager works as part of an intensive case management team serving tenants who may be ... complex disorders * Experience working with chronically homeless individuals in Housing First ...

Pine Street Inn

Case Manager

Dorchester, MA · On-site

$23.48 - $26.30/hr

Permanent Housing provides comprehensive, intensive case management support to homeless and ... or other complex disorders * Strong commitment to learning and using Harm Reduction and ...

Pine Street Inn

Case Manager

Boston, MA · On-site

$23.48 - $26.30/hr

The Case Manager works as part of an intensive case management team serving tenants who may be ... complex disorders * Experience working with chronically homeless individuals in Housing First ...

South Shore Health

Case Manager

Quincy, MA · On-site

$20.25 - $26.25/hr

... manages the care of complex patients to facilitate achievement of quality and cost efficient ... Provides clinically-based case management, discharge planning and care coordination to facilitate ...

New

Xometry

Case Manager III

Waltham, MA · Hybrid

$21.50 - $27.75/hr

As a Case Manager III, you will drive resolution of high-impact cases involving customers ... Manage and resolve complex, high-priority customer and partner cases, often involving multiple ...

Xometry

Case Manager III

Waltham, MA · On-site

$21.50 - $27.75/hr

As a Case Manager III, you will drive resolution of high-impact cases involving customers ... Manage and resolve complex, high-priority customer and partner cases, often involving multiple ...

Pine Street Inn

Case Manager, Morrissey

Dorchester, MA · On-site

$23.48 - $426.30/hr

The Case Manager works as part of an intensive case management team serving tenants who may be ... complex disorders * Experience working with chronically homeless individuals in Housing with ...

Pine Street Inn

Case Manager, Morrissey

Dorchester, MA · On-site

$23.48 - $26.30/hr

The Case Manager works as part of an intensive case management team serving tenants who may be ... complex disorders * Experience working with chronically homeless individuals in Housing with ...

PINE STREET INN INC

Case Manager, Morrissey

Dorchester, MA · On-site

$23.48 - $426.30/hr

The Case Manager works as part of an intensive case management team serving tenants who may be ... complex disorders * Experience working with chronically homeless individuals in Housing with ...

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Complex Case Manager information

See Acton, MA salary details

$15

$27

$46

How much do complex case manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for complex case manager in Acton, MA is $27.26, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $29.66 per hour, depending on experience, location, and employer.

What other jobs can a complex case manager do?

A complex case manager can transition into roles such as care coordinator, social worker, healthcare administrator, or patient advocate, utilizing skills in case planning, communication, and problem-solving. These positions often require knowledge of healthcare systems, documentation, and sometimes additional certifications or licenses.

What is a complex case manager?

A Complex Case Manager is a healthcare professional who coordinates care for patients with multiple or serious health conditions that require comprehensive management. They assess patient needs, develop care plans, and work closely with patients, families, and healthcare providers to ensure optimal outcomes. Complex Case Managers help navigate healthcare systems, address barriers to care, and connect patients with resources, aiming to improve quality of life and reduce hospitalizations. Their role is crucial in managing cases that involve chronic illnesses, behavioral health issues, or social challenges.

What are some common challenges faced by complex case managers and how can they be addressed?

Complex Case Managers often encounter challenges such as coordinating care across multiple providers, managing high caseloads, and addressing social determinants of health that impact patient outcomes. Effective communication, strong organizational skills, and leveraging interdisciplinary teamwork are key strategies to overcome these challenges. Additionally, staying updated on resources and support services in the community can help ensure clients receive comprehensive care. Regular team meetings and ongoing professional development also support success in this dynamic role.

What are the key skills and qualifications needed to thrive as a complex case manager, and why are they important?

To thrive as a Complex Case Manager, you need a background in healthcare or social work, typically with a relevant degree and licensure such as RN, LCSW, or CCM certification. Familiarity with case management software, electronic health records (EHRs), and care coordination tools is essential. Excellent communication, critical thinking, and problem-solving skills are vital for building trust with clients and collaborating with multidisciplinary teams. These competencies ensure effective management of complex patient needs, improved outcomes, and efficient resource utilization.
What cities near Acton, MA are hiring for Complex Case Manager jobs? Cities near Acton, MA with the most Complex Case Manager job openings:
Complex Case Manager jobs near you

RN Care Coordinator-Complex Case Manager

BMC Software

Brighton, MA • On-site

$85K - $196K/yr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

RN Care Coordinator-Complex Case Manager

Department: Care Management

Schedule: Full Time 10am-6pm

Experience:
  • 3-5 years of diversified clinical experience is required, certification preferred
  • A minimum of 2 years of previous experience involving judgment and decision making, preferably in a utilization management/case management position
Knowledge And Skills:
  • A minimum of 3-5 years recent clinical experience required, and 1-3 years of recent acute, Inpatient Care Management experience required.
  • Ability to understand confidentiality and the legal and ethical issues pertaining to patient health; understand medical terminology, how to obtain an accurate history; establish treatment goals; establish working relationships with referral sources; develop treatment plans.
  • Knowledge and understanding of methods for assessing an individual's level of physical/mental impairment; understand the physical and psychological characteristics of illness; ability to assist individuals with the development of short- and long-term health goals.
  • Ability to understand the requirements for prior approval by payer; be able to evaluate the quality of necessary medical services; be able to acquire and analyze the cost of care; understand the various health care delivery systems and payer plan contracts; be able to demonstrate cost savings.
  • Ability to understand case management philosophy and principles; apply problem solving techniques to the care management process; document care management services; understand liability issues for care management activities.
  • Knowledgeable on how to access and evaluate the available resources to meet a client's needs; able to develop new resources.
  • Excellent interpersonal, verbal, and written communication and negotiation skills
  • Strong analytical, data management and PC skills.
  • Current working knowledge of discharge planning, utilization management, case management, performance improvement, and managed care reimbursement.
  • Understanding of pre-acute and post-acute venues of care and post-acute community resources.
  • Strong organizational and time management skills, as evidenced by a capacity to prioritize multiple tasks and role components.
  • Ability to work independently and exercise sound judgment in interactions with physicians, payers, and patients and their families.
  • Ability to partner with post acute facilities to move patients to the next level of care that are considered long length of stay with difficult dispositions and possible insurance barriers
  • Work with the Director and senior leadership team to come up with solutions for a patient to propose to senior leadership.
  • And any other duties to be assigned by the hospital, department, or director

Compensation Range: $85,176.00- $196,747.20

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

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