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Complex Case Manager Jobs in Chicopee, MA (NOW HIRING)

Baystate Health

RN Case Manager

Springfield, MA · On-site

The Hospital Case Manager leads the interdisciplinary team in developing complex discharge plans. Responsibilities: * Facilitates patients care plan as called for in the plan of care * Leads daily ...

Baystate Health

RN Case Manager

Springfield, MA

The Hospital Case Manager leads the interdisciplinary team in developing complex discharge plans. Responsibilities: * Facilitates patients care plan as called for in the plan of care * Leads daily ...

Baystate Health

RN Case Manager

Springfield, MA · On-site

The Hospital Case Manager leads the interdisciplinary team in developing complex discharge plans. Responsibilities: * Facilitates patients care plan as called for in the plan of care * Leads daily ...

York Risk Services

Field Case Manager

Windsor, CT · Remote

Sedgwick Field Case Managers work face to face with their injured workers and medical providers to ... the management of complex medical conditions, treatment planning and recovery from illness or ...

Sedgwick

Field Case Manager

Windsor, CT · Remote

Sedgwick Field Case Managers work face to face with their injured workers and medical providers to ... the management of complex medical conditions, treatment planning and recovery from illness or ...

Sedgwick

Field Case Manager

Windsor, CT · On-site

Sedgwick Field Case Managers work face to face with their injured workers and medical providers to ... the management of complex medical conditions, treatment planning and recovery from illness or ...

Saint Vincent Hospital

Social Worker II

Sunderland, MA

$23.47 - $35.21/hr

... complex psycho-social assessment and intervention to promote timely throughput, safe discharge, and prevent avoidable readmissions. This position integrates national standards for case management ...

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Complex Case Manager information

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How much do complex case manager jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for complex case manager in Chicopee, MA is $24.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $27.07 per hour, depending on experience, location, and employer.

What is a complex case manager?

A Complex Case Manager is a healthcare professional who coordinates care for patients with multiple or serious health conditions that require comprehensive management. They assess patient needs, develop care plans, and work closely with patients, families, and healthcare providers to ensure optimal outcomes. Complex Case Managers help navigate healthcare systems, address barriers to care, and connect patients with resources, aiming to improve quality of life and reduce hospitalizations. Their role is crucial in managing cases that involve chronic illnesses, behavioral health issues, or social challenges.

What are the key skills and qualifications needed to thrive as a complex case manager, and why are they important?

To thrive as a Complex Case Manager, you need a background in healthcare or social work, typically with a relevant degree and licensure such as RN, LCSW, or CCM certification. Familiarity with case management software, electronic health records (EHRs), and care coordination tools is essential. Excellent communication, critical thinking, and problem-solving skills are vital for building trust with clients and collaborating with multidisciplinary teams. These competencies ensure effective management of complex patient needs, improved outcomes, and efficient resource utilization.

What are some common challenges faced by complex case managers and how can they be addressed?

Complex Case Managers often encounter challenges such as coordinating care across multiple providers, managing high caseloads, and addressing social determinants of health that impact patient outcomes. Effective communication, strong organizational skills, and leveraging interdisciplinary teamwork are key strategies to overcome these challenges. Additionally, staying updated on resources and support services in the community can help ensure clients receive comprehensive care. Regular team meetings and ongoing professional development also support success in this dynamic role.

What cities near Chicopee, MA are hiring for Complex Case Manager jobs?

Cities near Chicopee, MA with the most Complex Case Manager job openings:

Complex Case Manager jobs near you
Infographic showing various Complex Case Manager job openings in Chicopee, MA as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $51,762 per year, or $24.9 per hour.

RN Case Manager

Springfield, MA • On-site

Baystate Health

6.1

Company rating: 6.1 out of 10

Based on 144 frontline employees who took The Breakroom Quiz

729th of 895 rated healthcare providers

People enjoy working here

Recommended by students

Respectful managers

Learn more about Baystate Healthexternal

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Medical, Dental, Vision, Life, Retirement

Re-posted 13 days ago

Job description

RN Case Manager
Full Time - 40 Hours
The Hospital Case Manager is a registered nurse responsible for the coordination of clinical care, quality, and financial outcomes of a designated population of patients. The Hospital Case Manager is responsible for overseeing an efficient plan that will ensure continuity and effective community or post acute reentry. The Hospital Case Manager leads the interdisciplinary team in developing complex discharge plans.
Responsibilities:
  • Facilitates patients care plan as called for in the plan of care
  • Leads daily patient care huddles with nursing to direct timely progress along the continuum
  • Works cooperatively as a leading member of the health care team to insure appropriate use of hospital resources, patient satisfaction, and achievement of quality of care. Manages input from all health care professionals and conducts assessments to determine patients health care and transitional needs.
  • Evaluates and ensures appropriateness of admissions and continued stay using evidence based criteria
  • Collaborates and manages outcomes with the payers through ongoing written and verbal communications to appropriate parties
  • Leads discussions with Physician advisors and MD's about safe plan for transitions
  • Leads the team to ensure appropriate utilization of patient resources and directs care to other settings when appropriate
  • Collaborates with community case managers and other health care advisors to ensure a smooth and safe continuum of care plan
  • Conducts extensive assessments and implements interventions for patients at risk for readmissions
  • Manages concurrent denials and works with physicians to overturn for appropriate reimbursement
Required Work Experience:
  • BSN Required
  • 3-5 years clinical Nursing experience
  • Hospital Case Management, Care Coordination experience strongly preferred
Skills and Competencies:
  • Requires a working knowledge of community resources and Utilization/Quality Review standards and activities conducted by third party payers
  • Ability to organize and prioritize workload in order to meet deadlines
  • Must possess excellent interpersonal skills in order to interact with all levels of health care providers, support staff, and third party payers where appropriate
  • Excellent computer skills
  • Must possess excellent interpersonal skills in order to interact with all levels of health care providers, support staff, and third party payers where appropriate
  • There is a weekend and holiday commitment.
THE ADVANTAGES OF WORKING WITH BAYSTATE!
  • Excellent Compensation
  • High-quality, low-cost medical, dental and vision insurance
  • Pet, home, auto and personal insurance
  • Certification and continuing education reimbursement
  • 403b retirement company match & annual company contribution increase based on years of service
  • Life insurance
  • Free money coach advice from a certified professional
  • Reimbursement for a variety of wellbeing activities, included but limited to: gym membership and equipment, personal trainer, massage and so much more!
  • Wellbeing programs that include but are not limited to mental, physical, and financial health

Our Compensation Philosophy
We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.
Education:
Associates Degree in Nursing (Required), Bachelors Degree in Nursing
Certifications:
Case Management Certification - OtherOtherOther, Registered Nurse - State of MassachusettsState of MassachusettsState of Massachusetts
Compensation
Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
Minimum - Midpoint - Maximum
$98,051.00 - $112,715.00 - $133,348.00
Equal Employment Opportunity Employer
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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