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Complex Case Manager Jobs in Virginia (NOW HIRING)

Goldbelt

Nurse Case Manager (NCM)

Virginia Beach, VA · On-site

Must have experience working in a complex organizational environment, and must understand labor ... Commission for Case Manager Certification Certified Case Manager (CCM) Certification Disability ...

VHS Hospice

RN Case Manager

Newport News, VA

$70K - $95K/yr

Coordinate and manage care for patients with chronic, acute, or complex medical conditions across ... Previous case management or utilization review experience preferred. * Direct patient care ...

Virginia Health Services

RN Case Manager

Newport News, VA · On-site

$70K - $95K/yr

Coordinate and manage care for patients with chronic, acute, or complex medical conditions across ... Previous case management or utilization review experience preferred. * Direct patient care ...

VHS Hospice

RN Case Manager

Newport News, VA

$70K - $95K/yr

Coordinate and manage care for patients with chronic, acute, or complex medical conditions across ... Previous case management or utilization review experience preferred. * Direct patient care ...

Riverside Health System Non-Providers

$38.60 - $53.08/hr

Places referrals to complex case management as needed. * Participate in quality improvement initiatives related to readmissions, throughput, and patient outcomes. Identify and document internal and ...

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How much do complex case manager jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for complex case manager in Virginia is $24.54, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $26.68 per hour, depending on experience, location, and employer.

What is a Complex Case Manager?

A Complex Case Manager is a healthcare professional who coordinates care for patients with multiple or serious health conditions that require comprehensive management. They assess patient needs, develop care plans, and work closely with patients, families, and healthcare providers to ensure optimal outcomes. Complex Case Managers help navigate healthcare systems, address barriers to care, and connect patients with resources, aiming to improve quality of life and reduce hospitalizations. Their role is crucial in managing cases that involve chronic illnesses, behavioral health issues, or social challenges.

What are some common challenges faced by Complex Case Managers and how can they be addressed?

Complex Case Managers often encounter challenges such as coordinating care across multiple providers, managing high caseloads, and addressing social determinants of health that impact patient outcomes. Effective communication, strong organizational skills, and leveraging interdisciplinary teamwork are key strategies to overcome these challenges. Additionally, staying updated on resources and support services in the community can help ensure clients receive comprehensive care. Regular team meetings and ongoing professional development also support success in this dynamic role.

What are the key skills and qualifications needed to thrive as a Complex Case Manager, and why are they important?

To thrive as a Complex Case Manager, you need a background in healthcare or social work, typically with a relevant degree and licensure such as RN, LCSW, or CCM certification. Familiarity with case management software, electronic health records (EHRs), and care coordination tools is essential. Excellent communication, critical thinking, and problem-solving skills are vital for building trust with clients and collaborating with multidisciplinary teams. These competencies ensure effective management of complex patient needs, improved outcomes, and efficient resource utilization.
What cities in Virginia are hiring for Complex Case Manager jobs? Cities in Virginia with the most Complex Case Manager job openings:
Complex Case Manager jobs near you
Nurse Case Manager (NCM)

Nurse Case Manager (NCM)

Goldbelt

Virginia Beach, VA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Overview
Please note that this position is contingent upon the successful award of a contract currently under bid.
Goldbelt Glacier is accelerating healthcare delivery and providing superior force health readiness across the military, federal, and civilian landscapes. Goldbelt Glacier is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.
Summary:
The Psychological Health Program (PHP) is designed to promote mental fitness and personal wellness to support operational readiness through linkage to behavioral health treatment, consultation, critical incident response, and clinical case management (CCM). The Psychological Health Program (PHP) is a support service that will assist Soldiers and dependents to access the services required to maintain optimum mental fitness and readiness.
Responsibilities
Essential Job Functions:
  • Serve as the administrative point of contact for a variety of psychological health related programs, facilitate, track and report results, and be the liaison with other behavioral health programs, Boards and directives.
  • Coordinate and consult with RC leadership on all behavioral health case management and psychological health initiatives and policy.
  • Plan and coordinate regional case management-related meetings and provide verbal reports of significant matters resulting from meetings or other events to COR within one day and provide written summaries within one week.
  • Possess adequate knowledge of the state laws governing mental health issues and clinical practice for the population they are serving. Clinical supervision and consultation must be available and used to ensure adequate knowledge of state laws is appropriately integrated into the delivery of services.
  • Shall have a demonstrated capability to carry out Clinical Case Management responsibilities as well as training and other RC sponsored events such as Yellow Ribbon.
  • Provide training, engage in health promotion activities, assess, consult, and refer clients as needed, take part in collaborative efforts with other supporting Government support programs and personnel, and provide consultation with Commander's supervisors, and others across all levels of the RC.
  • Shall assist the Soldier in establishing a successful treatment plan that will assist the Soldier to achieve optimal mental fitness/readiness and provide relevant condition/disease management education (including medication education).
  • Facilitate access to care and services, advocate for the Soldier, and monitor the ongoing treatment plan for effectiveness.
  • Coordinate with the Soldier, providers, and Commanders to ensure that the soldier remains engaged in definitive treatment, obtain feedback from providers about the progress of the Soldier, and inform Commands about the Soldier's readiness status.
  • Continually evaluate the need for continued services, the progress of the Soldier, readiness status, and consult with the Soldier's Command to determine Retention /Separation criteria utilizing the Command Directed Behavioral Health Evaluation at the appropriate time.
  • Participate in Critical Incident response if qualified and ensure that TEM and CISI services are provided as appropriate.
Qualifications
Necessary Skills and Knowledge:
  • Two (2) years of experience within the last three (3) years as a registered nurse case manager
  • Must have experience working in a complex organizational environment, and must understand labor relations, military operations, and the Military Health System, TRICARE and VA as it pertains to the RC
  • Ability to be flexible to work varied shifts per rotation to provide workplace on-site services.
Minimum Qualifications:
  • Associates Degree of Nursing (required).
  • Graduate from a college or university accredited by Accreditation Commission for Education in Nursing (ACEN), the Commission on Collegiate Nursing Education (CCNE).
  • NCM assigned to perform services related to clients in other states, e.g. telephonic case management, must be licensed or certified in the state where he/she the client/patient is physically located
  • Certification: Possess one of the following certifications:
    • Commission for Case Manager Certification Certified Case Manager (CCM) Certification Disability Management Specialists Commission: Certified Disability
    • Management Specialist (CDMS) or Association of Rehabilitation Nurses: Certified Rehabilitation Registered Nurse
    • (CRRN) American Board for Occupational Health Nurses Certified Occupational Health Nurse (COHN) or Certified Occupational Health Nurse-Specialist (COHN-S)
    • National Board for Certification in Continuity of Care: Advanced Certification in Continuity of Care (ACCC)
    • Commission on Rehabilitation Counselor Certification: Certified Rehabilitation Counselor (CRC)
    • American Nurses Credentialing Center Nurse Case Manager (RN-NCM)
    • National Academy of Certified Care Managers: Care Manager Certified (CMC)
    • Be able to travel

Pay and Benefits
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

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