Complex Case Manager Jobs in Virginia (NOW HIRING)

Title: Senior Prevention Case Manager
Department: Domestic Violence & Supportive Housing
Reports to: Assistant Director of Domestic Violence & Supportive Housing
Salary Range: $58,000 - $63,000
Location: Fairfax, VA
FLSA Status: Exempt

About Us:
Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County.  Since the organization's inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 200 employees committed to preventing and ending homelessness and domestic violence.  In the last year, our compassionate team of individuals changed the lives of nearly 4,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.) 

About the Role:
Under the supervision of the Assistant Director of DVSH, the Senior Case Manager leads the Domestic Violence Homelessness Prevention Team in providing community based services to victims of domestic violence, sexual violence, stalking and/or human trafficking who are looking to escape abuse. The Senior Case Manager will support a case management team that prioritizes services that focus on increasing safety, maintaining housing stability, and preventing homelessness. The Senior Case Manager will collaborate with the Assistant Director of DVSH to complete screenings, assign referrals, and support case managers in ensuring services are implemented with a trauma-informed, strength-based, and client-centered approach. This position will provide services to a reduced caseload in addition to providing staff supervision.

Responsibilities:
Provide leadership and direction to the Domestic Violence Homelessness Prevention Program through the following activities:

• Supervise Case Manager(s) providing mobile advocacy to victims of domestic violence, sexual violence and/or human trafficking living in the community
• Provide coaching and support to case management team through regularly scheduled one on one meetings and evaluations
• Support Case Managers in delivering complex case management for cases that demand higher level solutions
• Collaborate with the Director and Assistant Direct of DVSH to ensure consistent service delivery that is in line with grant and contract requirements, company policy and procedure, and best practices
• Complete regular reviews of client files and VADATA reports, to ensure accuracy, compliance with the Violence Against Women Act, and adherence to agency standards and best practices
• With support from the Assistant Director, ensure compliance with all grant requirements
• Disseminate information to related to tenant rights and responsibilities, housing discrimination, communicating with landlords, basic unit maintenance, lease compliance, and housing search and location techniques
• Develop new partnerships and identify community resources for unmet client needs
• In collaboration with the Assistant Director, implement and oversee new program initiatives
• Verify and approve timesheets and leave requests

Provide case management services to a reduced caseload by:

• Performing in-depth assessments of clients' physical, mental health and social needs, life skills competency, employability, housing history and barriers, educational needs, financial management skills, strengths and needs, and other necessary areas, in conjunction with the client, to develop and achieve housing goals.
• Administering flexible financial assistance to support client goals related to safety and stability
• Providing mobile advocacy services by meeting with assigned clients regularly in a safe location in the community
• Providing crisis intervention and developing individualized safety plans as needed; assisting victims of violence in filing for protective orders and completing affidavits; and accompanying clients to court proceedings and various appointments (i.e. attorney meetings, protective order hearings, custody hearings, and housing interviews)
• Providing housing search assistance to clients by identifying housing leads, assisting clients to apply for units, and accompanying clients on housing tours
• Establishing relationships with local landlords to negotiate lease terms and advocate on behalf of clients
• Collaborating with clients to develop monthly budgets; providing money management education and connections to financial literacy programs as needed
• Documenting all contacts with clients in client file and VADATA as required; maintaining complete client records in accordance with agency and best practice standards
• Providing domestic violence psychoeducation to clients utilizing tools such as The Power and Control Wheel and the Cycle of Violence
• Empowering clients and their household members as they work toward their individual goals; completing ongoing reviews of client service plans
• Collaborating with community providers and allied professionals to ensure the delivery of comprehensive wrap-around services

General Duties:

• Participate in staff meetings and training as directed by supervisor
• Function as a contributing member of a multidisciplinary team with Shelter House Inc. employees, deployed staff, and involved agencies
• Exemplify the Shelter House core values: Inclusivity, Collaboration, Accountability, Respect and Empowerment
• Other Duties as assigned

About You:

Required:

• A bachelor's degree in social work/human services/related field or commensurate experience
• 3+ years of human services or direct services experience
• Strong written and oral communication skills
• Ability to prioritize competing priorities and make sound judgements
• Ability to complete tasks while navigating frequent interruptions
• Ability to deliver creative, resourceful solutions to unique challenges
• Strong organizational and time management skills
• Valid Driver's License and reliable transportation/ 10-15% local travel for appointments
• Ability to Drive a minivan
• Willingness to work evenings and weekends when needed

Preferred:

• Experience leading/supporting programs serving victims of domestic violence/sexual violence
• 1+ years of program and staff management
• Experience leading and supporting programs that provide services to clients experiencing homelessness, victims of domestic violence/sexual violence, mental health or substance abuse issues
• Foreign Language fluency in a language other than English (ex. Spanish, Farsi, Arabic or Amharic)

Physical Requirements:

• Annual TB Test is required
• Ability to sit or stand for long periods
• Ability to lift items weighing 10-20 pounds

Benefits

Benefits: 

• Medical, Dental & Vision Insurance 

• 401K contributions with a 4% employer match 

• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off 

• Two Semi-Annual Team Building Events 

Equal Employment Opportunity: 

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department. 

Drug and Alcohol-Free Workplace Policy:  

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.