Quality Analyst
Stoughton, MA · On-site
Support customer quality issue investigations and data-driven resolution * Analyze customer returns and complaints to identify systemic improvement opportunities * Collaborate cross-functionally to ...
Quality Analyst
Stoughton, MA · On-site
Support customer quality issue investigations and data-driven resolution * Analyze customer returns and complaints to identify systemic improvement opportunities * Collaborate cross-functionally to ...
... resolution, escalation, documentation, and closed-loop validation. * Coordinate responses to ... Analyze complaint data to identify trends, recurring issues, overdue cases, regulatory complaints ...
... resolution, escalation, documentation, and closed-loop validation. * Coordinate responses to ... Analyze complaint data to identify trends, recurring issues, overdue cases, regulatory complaints ...
Complaints Specialist
Warren, NJ · On-site
... complaint resolution and continuous product improvement. Role Responsibility: · Ensures the ... Learns and uses strong problem-solving methodologies and tools, focuses on root cause analysis, and ...
Quick apply
Complaints Specialist
Warren, NJ · On-site
... complaint resolution and continuous product improvement. Role Responsibility: · Ensures the ... Learns and uses strong problem-solving methodologies and tools, focuses on root cause analysis, and ...
INVESTIGATIONS AND INQUIRIES SPECIALIST
Scott Air Force Base, IL · On-site
$128K/yr
... Complaint Resolution Programs. * Ability to process Inspector General complaints; analyze complex cases to identify relevant issues or challenges; ability to evaluate credibility of evidence ...
INVESTIGATIONS AND INQUIRIES SPECIALIST
Scott Air Force Base, IL · On-site
$128K/yr
... Complaint Resolution Programs. * Ability to process Inspector General complaints; analyze complex cases to identify relevant issues or challenges; ability to evaluate credibility of evidence ...
Complaints Specialist
Allentown, PA · On-site
... complaint resolution and continuous product improvement. Role Responsibility: · Ensures the ... Learns and uses strong problem-solving methodologies and tools, focuses on root cause analysis, and ...
Quick apply
Complaints Specialist
Allentown, PA · On-site
... complaint resolution and continuous product improvement. Role Responsibility: · Ensures the ... Learns and uses strong problem-solving methodologies and tools, focuses on root cause analysis, and ...
You will lead high-stakes case investigations from intake through resolution, working alongside a ... analyses on complaint drivers and providing actionable insights to proactively close risk gaps
You will lead high-stakes case investigations from intake through resolution, working alongside a ... analyses on complaint drivers and providing actionable insights to proactively close risk gaps
Deliver timely resolutions for customer complaints escalated to the highest level within the ... Investigate and analyze the root causes of customer escalations, partnering with other teams to ...
Deliver timely resolutions for customer complaints escalated to the highest level within the ... Investigate and analyze the root causes of customer escalations, partnering with other teams to ...
You will lead high-stakes case investigations from intake through resolution, working alongside a ... analyses on complaint drivers and providing actionable insights to proactively close risk gaps
You will lead high-stakes case investigations from intake through resolution, working alongside a ... analyses on complaint drivers and providing actionable insights to proactively close risk gaps
Complaints Specialist
Warren, NJ · On-site
Provides customer communication and follow-up regarding complaint resolution status, as appropriate ... Learns and uses strong problem-solving methodologies and tools, focuses on root cause analysis, and ...
Complaints Specialist
Warren, NJ · On-site
Provides customer communication and follow-up regarding complaint resolution status, as appropriate ... Learns and uses strong problem-solving methodologies and tools, focuses on root cause analysis, and ...
Deliver timely resolutions for customer complaints escalated to the highest level within the ... Investigate and analyze the root causes of customer escalations, partnering with other teams to ...
Deliver timely resolutions for customer complaints escalated to the highest level within the ... Investigate and analyze the root causes of customer escalations, partnering with other teams to ...
Account Resolution Specialist
Los Angeles, CA · Hybrid
$24.50 - $29.09/hr
Analyze resident ledgers for correctness, complete corrections, review for legal proceedings ... Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
Account Resolution Specialist
Los Angeles, CA · Hybrid
$24.50 - $29.09/hr
Analyze resident ledgers for correctness, complete corrections, review for legal proceedings ... Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
Sr. Specialist, Consumer Complaints
Chicago, IL · On-site
$85K - $117K/yr
Develop, maintain, and report key performance indicators (KPIs) related to consumer complaints, including complaint rates, trend analyses, resolution timelines, severity classifications, and ...
New
Sr. Specialist, Consumer Complaints
Chicago, IL · On-site
$85K - $117K/yr
Develop, maintain, and report key performance indicators (KPIs) related to consumer complaints, including complaint rates, trend analyses, resolution timelines, severity classifications, and ...
New
Deliver timely resolutions for customer complaints escalated to the highest level within the ... Investigate and analyze the root causes of customer escalations, partnering with other teams to ...
Deliver timely resolutions for customer complaints escalated to the highest level within the ... Investigate and analyze the root causes of customer escalations, partnering with other teams to ...
Deliver timely resolutions for customer complaints escalated to the highest level within the ... Investigate and analyze the root causes of customer escalations, partnering with other teams to ...
Deliver timely resolutions for customer complaints escalated to the highest level within the ... Investigate and analyze the root causes of customer escalations, partnering with other teams to ...
$24.50 - $29.09/hr
Analyze resident ledgers for correctness, complete corrections, review for legal proceedings ... Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
$24.50 - $29.09/hr
Analyze resident ledgers for correctness, complete corrections, review for legal proceedings ... Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
Policyholder Services Resolution Specialist
Springfield, MA · On-site
$59K - $75K/yr
... analysis , identifying trends in service issues, complaints, and errors, and recommending ... resolution of suspense/out-of-balance conditions in partnership with internal stakeholders.
Policyholder Services Resolution Specialist
Springfield, MA · On-site
$59K - $75K/yr
... analysis , identifying trends in service issues, complaints, and errors, and recommending ... resolution of suspense/out-of-balance conditions in partnership with internal stakeholders.
MAA Case Resolution Specialist
Honolulu, HI · On-site
$23.33/hr
Conduct detailed investigations into member appeals, grievances, complaints, and escalated service ... Gather and analyze information from multiple departments and business partners to support case ...
MAA Case Resolution Specialist
Honolulu, HI · On-site
$23.33/hr
Conduct detailed investigations into member appeals, grievances, complaints, and escalated service ... Gather and analyze information from multiple departments and business partners to support case ...
Complaints Specialist, Quality
West Point, MS · On-site
$87K/yr
Complaints Governance meeting, Complaints Community of Practice (COP), and Health Authority ... Customer Complaint Resolution * Data Analysis * Decision Making * Documentation Review
Complaints Specialist, Quality
West Point, MS · On-site
$87K/yr
Complaints Governance meeting, Complaints Community of Practice (COP), and Health Authority ... Customer Complaint Resolution * Data Analysis * Decision Making * Documentation Review
Deliver timely resolutions for customer complaints escalated to the highest level within the ... Investigate and analyze the root causes of customer escalations, partnering with other teams to ...
Quick apply
Deliver timely resolutions for customer complaints escalated to the highest level within the ... Investigate and analyze the root causes of customer escalations, partnering with other teams to ...
Quality Analyst
Stoughton, MA · On-site
Support customer quality issue investigations and data-driven resolution * Analyze customer returns and complaints to identify systemic improvement opportunities * Collaborate cross-functionally to ...
Quality Analyst
Stoughton, MA · On-site
Support customer quality issue investigations and data-driven resolution * Analyze customer returns and complaints to identify systemic improvement opportunities * Collaborate cross-functionally to ...
Complaints Resolution Analyst information
See salary details
$16.59 - $19.27
4% of jobs
$19.27 - $21.96
12% of jobs
$22.50 is the 25th percentile. Wages below this are outliers.
$21.96 - $24.65
46% of jobs
$24.65 - $27.34
2% of jobs
$29.84 is the 75th percentile. Wages above this are outliers.
$27.34 - $30.03
12% of jobs
$30.03 - $32.71
0% of jobs
$32.71 - $35.40
11% of jobs
$35.40 - $38.09
6% of jobs
$38.09 - $40.78
3% of jobs
$40.78 - $43.47
2% of jobs
$43.47 - $46.15
2% of jobs
$16
$27
$46
How much do complaints resolution analyst jobs pay per hour?
As of Sep 14, 2026, the average hourly pay for complaints resolution analyst in the United States is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $34.13 per hour, depending on experience, location, and employer.
What are popular job titles related to Complaints Resolution Analyst jobs?
For Complaints Resolution Analyst jobs, the most frequently searched job titles are:
Quality Analyst
Stoughton, MA • On-site
Bossard Group
Full-time
Re-posted 11 days ago
Job description
Key Responsibilities
Quality Data, Analysis & Reporting
- Collect, analyze, and interpret quality and operational data to identify trends, risks, and improvement opportunities
- Track and report key performance indicators (KPIs) such as PPM, defect rates, returns, SCARs, corrective actions, and process performance
- Develop dashboards and visual tools to support management decision-making
Continuous Improvement & Process Optimization
- Identify and lead continuous improvement opportunities related to product quality, inspection methods, warehouse processes, and supplier performance
- Support and participate in Lean, Kaizen, and structured problem-solving initiatives
- Facilitate root cause analysis using methodologies such as 5 Whys, Fishbone, Pareto, and A3
- Partner with Operations and Warehouse teams to reduce waste, variation, and rework
- Measure and validate the effectiveness of improvement actions using data and KPIs
- Recommend process, tooling, or system improvements to prevent recurrence of quality issues
Supplier & Product Quality Support
- Analyze supplier quality performance and identify improvement opportunities
- Support supplier corrective action requests (SCARs) and verify long-term effectiveness
- Assist with incoming inspection strategies and risk-based inspection approaches
Corrective & Preventive Actions
- Drive corrective and preventive action processes from problem identification through closure
- Track action items, due dates, and effectiveness checks
- Ensure corrective actions are aligned with prevention and continuous improvement principles
Customer & Internal Quality Support
- Support customer quality issue investigations and data-driven resolution
- Analyze customer returns and complaints to identify systemic improvement opportunities
- Collaborate cross-functionally to improve customer satisfaction and quality consistency
Documentation, Systems & Compliance
- Maintain quality documentation, records, and improvement logs
- Support internal audits and quality system compliance (e.g., ISO 9001, IATF 16949)
- Assist in updating procedures, work instructions, and standard work resulting from improvement initiatives
Qualifications
Required
- Associate’s or Bachelor’s degree in, Manufacturing, Supply Chain, or related field, or equivalent experience
- 2–4 years of experience in quality, continuous improvement, or operational excellence roles
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Excel and basic data visualization/reporting tools
Skills & Competencies
- Continuous improvement mindset
- Data-driven decision making
- Cross-functional collaboration
- Process mapping and analysis
- Strong written and verbal communication skills