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Complaint Resolution Manager Jobs (NOW HIRING)

Flagship Carwash

Customer Experience Coordinator

Herndon, VA · On-site

$18.50 - $24.25/hr

Prepare and present regular reports on customer feedback, complaint resolution, and refund activities to senior management Compliance and Policy Adherence * Ensure all customer interactions and ...

Masimo

Clinical Complaint Specialist

Irvine, CA · On-site

$80K - $100K/yr

... and resolution activities. * Identify and escalate potential product safety concerns, emerging ... Experience using electronic quality management systems (eQMS) or complaint management systems.

Masimo Corporation

$80K - $100K/yr

... resolution activities. * Identify and escalde potential product safety concerns, emerging risks ... Experience using electronic quality management systems (eQMS) or complaint management systems.

Masimo

Clinical Complaint Specialist

Irvine, CA · On-site

$80K - $100K/yr

... and resolution activities. * Identify and escalate potential product safety concerns, emerging ... Experience using electronic quality management systems (eQMS) or complaint management systems.

Baptistjax

Complaint resolution * Patient satisfaction * Compliance with regulatory requirements * Work flow ... Management Experience Preferred Education & Credential Requirements: * High School Diploma / GED ...

Monitise

Senior Business Analyst

Hagerstown, MD · On-site

$50K - $71K/yr

As a Senior Business Analyst, you will support the Process Management and Efficiency team dedicated to Bank of America by researching issues, documenting complaint resolution activity, and ...

Monitise

Senior Business Analyst

Coral Springs, FL · On-site

$50K - $71K/yr

As a Senior Business Analyst, you will support the Process Management and Efficiency team dedicated to Bank of America by researching issues, documenting complaint resolution activity, and ...

AKM Air Solutions

Be Seen First

Field Supervisor

Pearl, MS · On-site

$65K - $100K/yr

Lead and manage multiple small teams in field operations * Ensure excellent customer support and timely complaint resolution * Build and maintain strong client rapport to drive customer retention

Fiserv, Inc.

Senior Business Analyst

Hagerstown, MD · On-site

$50K - $71K/yr

As a Senior Business Analyst, you will support the Process Management and Efficiency team dedicated to Bank of America by researching issues, documenting complaint resolution activity, and ...

Monitise

Senior Business Analyst

Omaha, NE · On-site

$50K - $71K/yr

As a Senior Business Analyst, you will support the Process Management and Efficiency team dedicated to Bank of America by researching issues, documenting complaint resolution activity, and ...

Socket.dev

Senior Business Analyst

Hagerstown, MD · On-site

$50K - $71K/yr

As a Senior Business Analyst, you will support the Process Management and Efficiency team dedicated to Bank of America by researching issues, documenting complaint resolution activity, and ...

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How much do complaint resolution manager jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for complaint resolution manager in the United States is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $34.13 per hour, depending on experience, location, and employer.

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Infographic showing various Complaint Resolution Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $58,045 per year, or $27.9 per hour.

Customer Experience Coordinator

Herndon, VA • On-site

Flagship Carwash
Individual, Family and Community Social Assistance • 501 - 1,000 employees
Learn more about Flagship Carwashexternal

$18.50 - $24.25/hr

Full-time

Re-posted 2 days ago

Flagship Carwash rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

JOB TITLE:
Customer Experience Coordinator
FLSA STATUS:
Non-Exempt
JOB STATUS:
Full Time or Part Time (varies based on business needs)
LOCATION:
Regional HQ Office
REPORTS TO:
Director of Operations
DIRECT/ INDIRECT REPORTS:
None
EFFECTIVE DATE:
6/1/2025
Position Overview
The Customer Experience Coordinator is responsible for managing escalated customer concerns received through Spotless Brands' customer service channels. This role focuses on ensuring timely, professional, and customer-friendly resolutions by processing refunds, addressing service issues, and providing follow-up communication to enhance customer satisfaction.
Working closely with the customer service vendor, the coordinator serves as the primary point of contact for escalated cases, ensuring that all interactions reflect Spotless Brands' commitment to a positive customer experience. This is a tactical, customer-facing support role with a focus on resolution execution rather than strategy development.
This position is ideal for individuals who excel in problem solving, communication, and delivering courteous service in challenging situations.
Essential Functions (Other Duties as Assigned)
Vendor Management
  • Serve as the primary point of contact for exception-based issues related to customer complaints escalated through the customer service platform vendor
  • Partner with the appropriate internal stakeholders when vendor support does not meet expectations, ensuring timely resolution of customer-impacting issues

Customer Complaint Resolution
  • Manage and resolve escalated customer complaints that exceed the vendor's scope, ensuring prompt and satisfactory outcomes
  • Analyze complaint trends to identify areas for improvement and recommend corrective actions to the Director of Operations

Refund Processing
  • Authorize and process customer refunds in accordance with company policies and procedures
  • Maintain accurate records of all refund transactions for auditing and reporting purposes

Reporting
  • Prepare and present regular reports on customer feedback, complaint resolution, and refund activities to senior management

Compliance and Policy Adherence
  • Ensure all customer interactions and resolutions comply with company policies, as well as local, state, and federal regulations
  • Maintain confidentiality of customer information and adhere to data protection guidelines

General Administrative Support
  • Perform occasional administrative tasks as needed, including providing coverage for routine office responsibilities in the absence or in partnership with designated support staff
  • Perform other duties as assigned to support the team and the needs of the business

Education and Experience
  • High School Diploma or equivalent preferred, not required
  • 1+ years of experience in customer service, retail, hospitality, or call center environments preferred
  • Strong written and verbal communication skills
  • Minimum of 16 years of age or minimum state law
  • Valid driver's license preferred (may be required depending on location and responsibilities)
  • Experience using computer systems, email, and web-based platforms
  • Experience with complaint resolution, refunds, or escalation handling is a plus
  • Must be able to successfully pass a background check in accordance with company policies and applicable laws

Knowledge, Skills, and Abilities
Knowledge
  • In-depth understanding of customer experience management principles and practices
  • Familiarity with vendor management and performance monitoring techniques
  • Knowledge of refund processing procedures and financial controls

Skills
  • Exceptional interpersonal and communication skills, both written and verbal
  • Strong analytical and critical thinking skills to address complex customer issues
  • Proficiency in using customer relationship management software and other relevant tools
  • Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasks

Abilities
  • Ability to manage multiple tasks and priorities in a fast-paced environment
  • Capacity to work independently with minimal supervision while collaborating effectively with cross-functional teams
  • Adept at handling sensitive customer situations with empathy and professionalism

Physical Requirements
  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to communicate effectively in person, over the phone, and via virtual meeting platforms (e.g., Microsoft Teams)
  • Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment
  • Must be able to lift and carry up to 15 pounds occasionally (e.g., laptop, presentation materials, office supplies)
  • Visual acuity required to read documents, create presentations, and view a computer screen for extended periods
  • Typical office environment with standard noise levels and controlled indoor temperatures
  • Occasional travel may be required for meetings, training or site visits

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.
Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly.
Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E-Verify to check employment eligibility: https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf and https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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