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Complaint Resolution Manager Jobs in Colorado (NOW HIRING)

RCI Off Road

Customer Service Manager

Loveland, CO · On-site

$55K - $65K/yr

This includes complaint resolution and general sales support. * Set an example of leadership in ... Manage customer communications professionally, efficiently and with excellent communication skills.

RCI Metalworks LLC

Customer Service Manager

Loveland, CO · On-site

$55K - $65K/yr

This includes complaint resolution and general sales support. * Set an example of leadership in ... Manage customer communications professionally, efficiently and with excellent communication skills.

Jobtailor

Account Manager

Arvada, CO · On-site

Client Complaint Resolution * Data Analysis * Pricing Negotiation * Logistics Management Soft Skills * Detail-Oriented * Excellent Communication * Relationship Building * Problem Solving * Follow ...

Mesa Labs

Manager, Customer Support

Lakewood, CO · On-site

$101K - $127K/yr

Job Summary The Manager, Customer Support is responsible for managing the end-to-end response ... resolution, and closure. * Monitor adherence to complaint-handling procedures and ensure ...

Mesa Labs

Manager, Customer Support

Lakewood, CO · On-site

$101K - $127K/yr

Job Summary The Manager, Customer Support is responsible for managing the end-to-end response ... resolution, and closure. * Monitor adherence to complaint-handling procedures and ensure ...

Mesa Labs

Manager, Customer Support

Lakewood, CO · On-site

Job Summary The Manager, Customer Support is responsible for managing the end-to-end response ... resolution, and closure. * Monitor adherence to complaint-handling procedures and ensure ...

TriOptus LLC

Customer Service Rep - III

Denver, CO · On-site

$16.50 - $22.50/hr

Use case and/or project management skills to self-manage workload, set milestones, and deadlines. * Meet all pre-established timelines for complaint resolution and department projects. * Confidently ...

Home2 Suites

Hotel Sales Manager

Fort Collins, CO · On-site

$60K - $75K/yr

Picture yourself thriving as the new Hotel Sales Manager at the Home2 Suites Fort Collins ... Strong customer service skills to include problem-solving and complaint resolution * Strong ...

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Complaint Resolution Manager information

What cities in Colorado are hiring for Complaint Resolution Manager jobs?

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Customer Service Manager

Loveland, CO • On-site

RCI Off Road
See more jobs at RCI Off Roadexternal

$55K - $65K/yr

Full-time

Posted 28 days ago

Key responsibilities

  • Ensure the Sales and Customer Service Departments meet or exceed service level goals and KPIs.

  • Support the team by handling customer escalations, resolving complaints, and facilitating training for new and existing agents.

  • Prepare performance reports for leadership, organize workflow to meet customer deadlines, and manage order activities.

Job description

RCI Off Road, headquartered in Loveland, Colorado, is a premier manufacturer of aftermarket truck and SUV accessories. We are deeply committed to our craft and take immense pride in engineering and manufacturing innovative solutions that exceed customer expectations. Every product we create is meticulously designed and rigorously tested to ensure its quality, durability, and performance. We are looking for a qualified Sales and CS Leader to join our dynamic team.
The purpose of the Sales and Customer Service Department is to provide best in class service that will support our customers. The Team Lead provides general support as needed, as they relate to order support, process support, training support, etc. As Customer Service Manager, you are responsible for ensuring that the Sales and CS Departments are delivering on KPI's and revenue goals, helping in the contact center when needed to ensure that we can achieve our goals, fielding complaint escalations and assisting with training for new hires and ongoing training in the department.
Daily Responsibilities:
  • Serve as a team lead, ensuring we meet or beat service level goals and address any customer escalations.
  • Preparing performance reports for leadership team, outlining results, wins and opportunities that could be addressed.
  • Responsible for ensuring all agents are logged into phones and chat as scheduled.
  • Responsible for daily/weekly creation of assigned tasks for agents and ensuring all agents are completing assigned tasks as scheduled
  • Responsible for ensuring order management activities are completed (i.e. Orders stuck in Netsuite, etc.)
  • Support the Sales and Customer Service Team through effective problem solving, training, and balancing team interactions. This includes complaint resolution and general sales support.
  • Set an example of leadership in your immediate and cross functional teams.
  • Organize workflow to meet customer deadlines.
  • Facilitate training for new hire agents and participate in ongoing developmental training. Identify and communicate any further training areas of opportunity for the team.
  • Manage customer communications professionally, efficiently and with excellent communication skills.
  • Attend to customer questions, complaints and concerns immediately, and facilitate a satisfactory resolution.

Requirements
  • Enthusiasm and profound knowledge of the off-roading and overlanding marketplace, and enthusiast trends.
  • A customer-oriented approach with the ability to handle stressful situations calmly and professionally.
  • High school diploma or equivalent; further education or certification is a plus.
  • Proven work experience as a Customer Service Manager, CSR or similar role.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft or Google Office Suite and ability to quickly learn new software, including Slack.
  • Excellent organizational skills with the ability to multitask.
  • Unrelenting desire to serve customers
  • Technical automotive repair/maintenance experience
  • Excellent oral and written communication skills
  • Professional phone etiquette
  • Ability to work in a team environment

What does Success Look Like?
  • Providing every customer with a best-in-class experience!
  • Meeting or beating service level goals
    • 5% Phone abandonment rate
    • 7 Hour email response time
  • Living by our values in all that you do.
    • Communication - Transparency - Collaboration - Trust - Respect - Accountability
  • Ensuring that we make lasting, positive impressions with every customer that we interact with to drive brand loyalty and trust.

This position is based on-site in Loveland. Contribute to our pursuit of excellence and innovation by applying now. Submit your resume and a cover letter outlining your relevant accomplishments and experiences.
Salary Description
$55,000 - $65,000

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