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Complaint Manager Jobs in Santa Rosa, CA (NOW HIRING)

Chevys Fresh Mex

Cocktail Server - Chevys

Santa Rosa, CA · On-site

$18.21/hr

Inform management of any complaint, comments or incident * Ensure nightly/weekly and opening/running/closing duties are completed * Record and report any equipment failure and/or safety hazards to ...

Xperience XRG

Food Server - Chevys

Santa Rosa, CA · On-site

$18.21/hr

Inform management of any complaint, comments or incident * Ensure nightly/weekly and opening/running/closing duties are completed * Record and report any equipment failure and/or safety hazards to ...

Chevys Fresh Mex

Food Server - Chevys

Santa Rosa, CA · On-site

$18.21/hr

Inform management of any complaint, comments or incident * Ensure nightly/weekly and opening/running/closing duties are completed * Record and report any equipment failure and/or safety hazards to ...

Chevys Fresh Mex

Food Server - Chevys

Santa Rosa, CA · On-site

$18.21/hr

Inform management of any complaint, comments or incident * Ensure nightly/weekly and opening/running/closing duties are completed * Record and report any equipment failure and/or safety hazards to ...

Xperience XRG

Cocktail Server - Chevys

Santa Rosa, CA · On-site

$18.21/hr

Inform management of any complaint, comments or incident * Ensure nightly/weekly and opening/running/closing duties are completed * Record and report any equipment failure and/or safety hazards to ...

FM Restaurants HQ LLC

Line Cook - Chevys

Santa Rosa, CA

$18.21 - $20/hr

Inform management of any complaint, comments or incident * Ensure nightly/weekly and opening/running/closing duties are completed * Record and report any equipment failure and/or safety hazards to ...

Chevys Fresh Mex

Line Cook - Chevys

Santa Rosa, CA · On-site

$18.21 - $20/hr

Inform management of any complaint, comments or incident * Ensure nightly/weekly and opening/running/closing duties are completed * Record and report any equipment failure and/or safety hazards to ...

Chevys Fresh Mex

Line Cook - Chevys

Santa Rosa, CA · On-site

$18.21 - $20/hr

Inform management of any complaint, comments or incident * Ensure nightly/weekly and opening/running/closing duties are completed * Record and report any equipment failure and/or safety hazards to ...

Xperience XRG

Line Cook - Chevys

Santa Rosa, CA · On-site

$18.21 - $20/hr

Inform management of any complaint, comments or incident * Ensure nightly/weekly and opening/running/closing duties are completed * Record and report any equipment failure and/or safety hazards to ...

Chevys Fresh Mex

Dishwasher-Chevys

Santa Rosa, CA

$18.21 - $18.50/hr

Inform management of any complaint, comments or incident * Ensure nightly/weekly and opening/running/closing duties are completed * Record and report any equipment failure and/or safety hazards to ...

Xperience XRG

Dishwasher-Chevys

Santa Rosa, CA · On-site

$18.21 - $18.50/hr

Inform management of any complaint, comments or incident * Ensure nightly/weekly and opening/running/closing duties are completed * Record and report any equipment failure and/or safety hazards to ...

Chevys Fresh Mex

Dishwasher-Chevys

Santa Rosa, CA · On-site

$18.21 - $18.50/hr

Inform management of any complaint, comments or incident * Ensure nightly/weekly and opening/running/closing duties are completed * Record and report any equipment failure and/or safety hazards to ...

FM Restaurants HQ LLC

Dishwasher-Chevys

Santa Rosa, CA

$18.21 - $18.50/hr

Inform management of any complaint, comments or incident * Ensure nightly/weekly and opening/running/closing duties are completed * Record and report any equipment failure and/or safety hazards to ...

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Showing results 41-60

All JobsComplaint JobsComplaint Manager JobsComplaint Manager Jobs in Santa Rosa, CA

Complaint Manager information

See Santa Rosa, CA salary details

$25.1K

$67.1K

$112.1K

How much do complaint manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for complaint manager in Santa Rosa, CA is $67,077.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $75,400.00 per year, depending on experience, location, and employer.

What does a complaint manager do?

A Complaint Manager is responsible for overseeing the process of receiving, investigating, and resolving complaints from customers or clients. They ensure that all complaints are handled in a timely, fair, and consistent manner, often working across teams to identify root causes and implement corrective actions. Additionally, Complaint Managers analyze complaint data to identify trends and suggest improvements to products, services, or processes. Their work helps organizations maintain customer satisfaction and comply with relevant regulations or standards.

What are the key skills and qualifications needed to thrive as a complaint manager, and why are they important?

To thrive as a Complaint Manager, you need strong analytical abilities, knowledge of regulatory standards, and experience in customer service or quality assurance, often supported by a relevant degree. Familiarity with complaint management systems, CRM software, and regulatory compliance tools is typically required. Exceptional problem-solving skills, empathy, and clear communication help build trust and effectively resolve issues. These skills ensure efficient resolution of complaints, regulatory compliance, and maintenance of customer satisfaction.

How does a complaint manager typically collaborate with other departments to resolve customer issues effectively?

A Complaint Manager works closely with departments such as Customer Service, Quality Assurance, Legal, and Operations to investigate and resolve complaints efficiently. They often facilitate meetings to gather information, ensure compliance with company policies, and develop action plans for resolution. This cross-functional collaboration helps address root causes, prevent future issues, and improve overall customer satisfaction. Strong communication and relationship-building skills are essential for coordinating these efforts and ensuring a timely response.

What is the difference between Complaint Manager vs Customer Service Supervisor?

AspectComplaint ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications in customer service or complaint handling are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice setting, managing complaint resolution teams, analyzing complaint dataOffice or retail environment, overseeing customer service staff, direct interaction with customers
Employer & Industry UsageUsed across industries like retail, healthcare, finance; employed by companies to handle escalated complaintsCommon in retail, hospitality, and service industries; focuses on daily customer interactions

The Complaint Manager focuses on overseeing complaint resolution processes, analyzing complaint data, and implementing improvements. In contrast, the Customer Service Supervisor manages frontline customer interactions, ensuring customer satisfaction. Both roles require strong communication skills but differ in scope and responsibilities.

What skills do complaint managers need?

Complaint managers need strong communication and interpersonal skills to effectively address customer issues. They should have problem-solving abilities, attention to detail, and proficiency with customer service tools or CRM systems. Additionally, skills in conflict resolution and the ability to work under pressure are important for managing complaints efficiently.

What cities near Santa Rosa, CA are hiring for Complaint Manager jobs?

Cities near Santa Rosa, CA with the most Complaint Manager job openings:

Complaint Manager jobs near you

Cocktail Server - Chevys

Chevys Fresh Mex

Santa Rosa, CA • On-site

$18.21/hr

Part-time

Medical

Re-posted 18 days ago

Job description

Join the XRG Team: Where Passion for Hospitality Meets Limitless Opportunities!
At Xperience Restaurant Group (XRG), our foundation is built on the unwavering dedication of team members who exude a relentless passion for hospitality. We have set our standards high, never settling for anything less than the extraordinary, because at XRG, we believe in delivering not just meals but unforgettable eXperiences. If you're one of those individuals, we invite you to join our XRG Team!
Why XRG? Here's a Taste of What We Offer:
  • Competitive pay: Your hard work deserves more than just a paycheck. Enjoy competitive pay that recognizes your dedication and skills.
  • Flexibility: Strike the perfect balance between work and life with our flexible hours. Your time matters, and we value your well-being.
  • Career Growth Opportunities: We thrive on promoting from within, fostering #XperienceRealGrowth for every team member.
  • Unique Culture: Our Core Values set us apart, making the XRG culture truly unmatched. Join the #XRGFam and eXperience the difference.
  • Team Member Dining Discounts: Savor the perks of being part of our team with exclusive dining discounts for you and up to 5 guests.
  • Employee Referral Program: Share the joy of being part of the XRG team with others.
  • Financial Well-Being: Exclusive Credit Union Benefits, including Checking/Savings, Loans, and Financial Education.
  • Partner Perks: Unlock discounted rates on theme parks, travel, apparel, sports tickets, and more!
  • Sick Time: Offered in eligible states (CA, CO, AZ, MA, MD, WA, NY, NV, IL), we've got you covered!
  • Health Insurance: Take care of your well-being with comprehensive health insurance for our full-time team members.

Join XRG, where every team member is a valued part of our journey. Discover a workplace that goes beyond expectations, a place where your passion meets endless possibilities. Certified Top Workplaces- 5 years running!
Pay Rate: $18.21/Hour, Plus Tips opportunity!
PURPOSE
The Cocktail Server is responsible for welcoming guests, accurately taking all food and beverage orders, and making sure they are delivered in a timely manner to the guests satisfaction.
DUTIES & RESPONSIBILITIES
  • Provide guests with accurate and thorough information regarding menu items, pricing, and allergen information
  • Recognize and cultivate regular guests and repeat business
  • Take and enter orders into POS system promptly and accurately
  • Ensure all the food and drinks are served immediately and according to specifications
  • Ensure that all the necessary stock is being replenished during the shift
  • Move furniture as directed by management, including but not limited to: tables, chairs, bar stools, banquettes, bar tables, boxes, and equipment
  • Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude escalating to management when necessary
  • Comply with all safety and health department procedures and all state and federal liquor laws
  • Maintain company safety and sanitation standards
  • Prepare guest checks through POS terminal functions. Process guest payments by cash, credit card, venue comps and all other tender types
  • Collect required signatures from guest and promptly close guest checks
  • Ensure accurate accounting of all monies and independent banking procedures
  • Sign all cash out slips legibly
  • Ensure complete and proper check out procedures
  • Clean all spills immediately and place all trash in proper receptacles
  • Inform management of any complaint, comments or incident
  • Ensure nightly/weekly and opening/running/closing duties are completed
  • Record and report any equipment failure and/or safety hazards to management immediately
  • Assists and/ or completes additional tasks as assigned

QUALIFICATIONS & SKILLS
  • High School Diploma preferred
  • Proof of eligibility to work in the United States
  • Valid Driver's License
  • 21+ years of age
  • Possession of or the ability to possess all state required work cards
  • Minimum of two (2) years related experience
  • Experience with POS systems
  • Familiarity with beer and spirits
  • Proper lifting techniques
  • Guest relations
  • Sanitation and safety
  • Safe alcohol service
  • Full service restaurant operations
  • Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

WORKING CONDITIONS
The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.
Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume
Fast paced, high volume, full service restaurant
Work varied shifts to include days, nights, weekends and holidays
PHYSICAL REQUIREMENTS
The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
  • Ability to walk long periods of time
  • Ability to stand for long periods of time
  • Ability to use hands to handle, control, or feel objects, tools, or controls.
  • Ability to repeat the same movements for long periods of time
  • Ability to understand the speech of another person
  • Ability to speak clearly so listeners can understand
  • Ability to push and lift up to 50 lbs
  • Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.

DISCLAIMER
This job description is a summary of duties, which you as a Cocktail Server are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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