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Complaint Manager Jobs in Santa Rosa, CA (NOW HIRING)

Sysco

Diesel Technician I

Napa, CA · On-site

$25.05 - $37.55/hr

Follow procedures including documenting all work performed on work order using complaint, cause, and correction format under the guidance of fleet technician II & III or fleet supervisor or manager

Sysco

Diesel Technician I

Sonoma, CA · On-site

$25.05 - $37.55/hr

Follow procedures including documenting all work performed on work order using complaint, cause, and correction format under the guidance of fleet technician II & III or fleet supervisor or manager

Sysco

Diesel Technician I

Petaluma, CA · On-site

$25.05 - $37.55/hr

Follow procedures including documenting all work performed on work order using complaint, cause, and correction format under the guidance of fleet technician II & III or fleet supervisor or manager

Rustic Bakery Inc

Quality Assurance Lead

Petaluma, CA · On-site

$24 - $28/hr

In the absence of the Quality Assurance Specialist/Manager, the QA Lead supports coverage of the ... Continuously improves processes with regard to defect reduction; supports customer complaint ...

Enso Village

Director of Operations

Healdsburg, CA · On-site

... management, staffing support, quality improvement initiatives, operational budgeting, and campus ... Oversees survey readiness activities, regulatory audits, complaint investigations, plans of ...

Petaluma Health Center

Psychiatrist

Petaluma, CA · On-site

$155 - $180/hr

Provide clinical assessments and treatment via medication management to patients with mental health ... health complaint. These presentations would include: psychotic symptoms raising concerns to ...

Petaluma Health Center

Psychiatrist

Petaluma, CA · On-site

$155 - $180/hr

Provide clinical assessments and treatment via medication management to patients with mental health ... health complaint. These presentations would include: psychotic symptoms raising concerns to ...

Petaluma Health Center

Psychiatrist

Petaluma, CA

$155 - $180/hr

Provide clinical assessments and treatment via medication management to patients with mental health ... health complaint. These presentations would include: psychotic symptoms raising concerns to ...

Petaluma Health Center

Psychiatrist

Petaluma, CA · On-site

$155 - $180/hr

Provide clinical assessments and treatment via medication management to patients with mental health ... health complaint. These presentations would include: psychotic symptoms raising concerns to ...

Chevys Fresh Mex

Bartender - Chevys

Santa Rosa, CA · On-site

$18.21/hr

Inform management of any complaint, comments or incident * Ensure nightly/weekly and opening/running/closing duties are completed * Record and report any equipment failure and/or safety hazards to ...

Xperience XRG

Bartender - Chevys

Santa Rosa, CA · On-site

$18.21/hr

Inform management of any complaint, comments or incident * Ensure nightly/weekly and opening/running/closing duties are completed * Record and report any equipment failure and/or safety hazards to ...

Chevys Fresh Mex

Bartender - Chevys

Santa Rosa, CA

$18.21/hr

Inform management of any complaint, comments or incident * Ensure nightly/weekly and opening/running/closing duties are completed * Record and report any equipment failure and/or safety hazards to ...

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Showing results 21-40

All JobsComplaint JobsComplaint Manager JobsComplaint Manager Jobs in Santa Rosa, CA

Complaint Manager information

See Santa Rosa, CA salary details

$25.1K

$67.1K

$112.1K

How much do complaint manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for complaint manager in Santa Rosa, CA is $67,077.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $75,400.00 per year, depending on experience, location, and employer.

What does a complaint manager do?

A Complaint Manager is responsible for overseeing the process of receiving, investigating, and resolving complaints from customers or clients. They ensure that all complaints are handled in a timely, fair, and consistent manner, often working across teams to identify root causes and implement corrective actions. Additionally, Complaint Managers analyze complaint data to identify trends and suggest improvements to products, services, or processes. Their work helps organizations maintain customer satisfaction and comply with relevant regulations or standards.

What are the key skills and qualifications needed to thrive as a complaint manager, and why are they important?

To thrive as a Complaint Manager, you need strong analytical abilities, knowledge of regulatory standards, and experience in customer service or quality assurance, often supported by a relevant degree. Familiarity with complaint management systems, CRM software, and regulatory compliance tools is typically required. Exceptional problem-solving skills, empathy, and clear communication help build trust and effectively resolve issues. These skills ensure efficient resolution of complaints, regulatory compliance, and maintenance of customer satisfaction.

How does a complaint manager typically collaborate with other departments to resolve customer issues effectively?

A Complaint Manager works closely with departments such as Customer Service, Quality Assurance, Legal, and Operations to investigate and resolve complaints efficiently. They often facilitate meetings to gather information, ensure compliance with company policies, and develop action plans for resolution. This cross-functional collaboration helps address root causes, prevent future issues, and improve overall customer satisfaction. Strong communication and relationship-building skills are essential for coordinating these efforts and ensuring a timely response.

What is the difference between Complaint Manager vs Customer Service Supervisor?

AspectComplaint ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications in customer service or complaint handling are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice setting, managing complaint resolution teams, analyzing complaint dataOffice or retail environment, overseeing customer service staff, direct interaction with customers
Employer & Industry UsageUsed across industries like retail, healthcare, finance; employed by companies to handle escalated complaintsCommon in retail, hospitality, and service industries; focuses on daily customer interactions

The Complaint Manager focuses on overseeing complaint resolution processes, analyzing complaint data, and implementing improvements. In contrast, the Customer Service Supervisor manages frontline customer interactions, ensuring customer satisfaction. Both roles require strong communication skills but differ in scope and responsibilities.

What skills do complaint managers need?

Complaint managers need strong communication and interpersonal skills to effectively address customer issues. They should have problem-solving abilities, attention to detail, and proficiency with customer service tools or CRM systems. Additionally, skills in conflict resolution and the ability to work under pressure are important for managing complaints efficiently.

What cities near Santa Rosa, CA are hiring for Complaint Manager jobs?

Cities near Santa Rosa, CA with the most Complaint Manager job openings:

Complaint Manager jobs near you

Server/Bartender

Foley Entertainment Group LLC

Healdsburg, CA • On-site

$17/hr

Full-time

Re-posted 10 days ago

Job description

JOB RESPONSIBILITIES:
  • Verify identification and age requirements of customers.
  • Mix traditional and creative cocktails.
  • Process payment from customers.
  • Clean glasses and bar utensil.
  • Make suggestions based on customer tastes and preferences.
  • Record and balance cash receipts and prepare cash deposits.
  • Open and maintain tabs throughout their shift.
  • Build a rapport with regular customers to create a positive atmosphere.
  • Receive and take guest orders and process in a timely manner through whatever systems are currently used in the restaurant.
  • Prepare and serve meal accompaniments to guests.
  • Perform side work.
  • Open bottled wine for guests.
  • Bus and set tables, as needed.
  • Perform set up and breakdown of various stations (i.e., deli, dessert, coffee, espresso)
  • Assist with orders to go, as needed.
  • Seat guests and help with answering phones as business demands.
  • Perform other duties as assigned.
  • Must have food and wine knowledge for pairing suggestions.
  • Up sells established menu items or specials to maximize food and beverage revenues.
  • Communicate with support crew and management.

SKILLS AND EDUCATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
  • Entry level bartending experience required.
  • One year minimum of customer service experience preferably within the Food & Beverage industry.
  • Excellent written communication and presentation skills.
  • Highly motivated and flexible, possessing the ability to take initiative.
  • Flexible schedule, able to work mornings, nights, holidays and weekends
  • Experience in a luxury world-class hotel or equivalent

Foley Entertainment Group, LLC. is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to HR@vegasgoldenknights.com to let us know the nature of your request. This employer participates in E-Verify EOE/AA/Disabled/Vets Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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