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Residential Service Worker (RSW)Make a Difference Every Day

Are you a compassionate, dependable, and service-oriented individual who is passionate about helping others achieve their fullest potential? We are seeking a Residential Service Worker (RSW) to join our team and provide high-quality support to individuals with intellectual, developmental, and behavioral health challenges.

As a valued member of our interdisciplinary clinical team, you will play a critical role in promoting the independence, wellness, safety, and overall quality of life of the individuals we serve. Through compassion, collaboration, and person-centered care, our Residential Service Workers help create supportive environments where individuals can thrive.

Please Note: Residential Service Workers are considered essential personnel and are required to report to work and are authorized to travel in all weather and emergency conditions.

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Position Summary

The Residential Service Worker provides direct support and assistance to individuals in a residential setting, helping them develop life skills, maintain their health and well-being, and actively participate in their communities. The RSW works collaboratively with colleagues and care teams to ensure a safe, respectful, and empowering environment for all individuals served.

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QualificationsEducation & Experience

• High School Diploma or GED required
• Previous experience supporting individuals with intellectual, developmental, or behavioral health challenges preferred
• CPR and First Aid Certification required (or ability to obtain within required timeframe)

Professional Requirements

• Complete and maintain all trainings, certifications, and competencies required by the organization, regulatory agencies, and contracting entities
• Successful completion of a drug screening

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Key ResponsibilitiesDirect Care & Support

• Assist individuals with activities of daily living, including:
  • Meal preparation
  • Housekeeping and household tasks
  • Personal hygiene and grooming
• Support individuals in maximizing independence and achieving personal goals
• Encourage self-confidence, hope, and personal growth
• Help individuals build meaningful relationships and engage in community activities
• Provide guidance, supervision, and skill-building opportunities that foster greater independence

Safety & Wellness

• Promote and maintain a safe, supportive, and person-centered environment
• Monitor for potential crisis situations and respond appropriately in accordance with established policies and best practices
• Assist in maintaining the health, safety, and well-being of individuals served
• Support medication administration as permitted and assigned
• Report any concerns of abuse, neglect, exploitation, or mistreatment according to organizational policies

Documentation & Communication

• Complete timely and accurate documentation of services, activities, and observations
• Communicate effectively with team members, supervisors, and other stakeholders
• Maintain confidentiality and uphold ethical standards at all times

Team Collaboration

• Work cooperatively with interdisciplinary team members to ensure high-quality services
• Participate in trainings, team meetings, and professional development opportunities
• Perform other duties as assigned

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Knowledge, Skills & Abilities

Successful candidates will demonstrate:

Communication Skills

• Strong verbal and written communication skills
• Ability to interact with compassion, patience, and professionalism
• Ability to clearly communicate instructions and advocate for individuals served

Critical Thinking & Problem Solving

• Ability to recognize concerns and respond appropriately
• Sound judgment and ethical decision-making skills
• Ability to anticipate needs and develop effective support strategies

Adaptability & Resilience

• Ability to remain calm and effective during stressful or crisis situations
• Flexibility in responding to changing circumstances and priorities
• Strong organizational and time-management skills

Attention to Detail

• Accurate completion of documentation and reports
• Consistent adherence to policies, procedures, and quality standards

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Working Conditions & Physical Requirements

• Work is primarily performed in a residential setting
• Regular standing, walking, sitting, driving, and movement throughout shifts
• Travel between assigned locations may be required
• Exposure to stressful situations may occur
• May encounter verbal or physical aggression and must respond professionally and safely

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Why Join Us?

At our organization, we are committed to fostering a culture of compassion, hope, service, and collaboration. When you join our team, you become part of a mission-driven organization dedicated to empowering individuals to live meaningful, independent lives while receiving the support they need to succeed.

If you are passionate about helping others, making a positive impact, and building stronger communities, we encourage you to apply today.