Community Safety Ambassador Jobs (NOW HIRING)

Salary: $27.54 - $33.47 Hourly
Location : City Hall, 350 South 5th Street, Minneapolis, MN
Job Type: Full-time
Job Number: 2026-00312
Department: Neighborhood Safety
Division: Neighborhood Safety
Opening Date: 08/28/2026
Closing Date: 9/11/2026 11:59 PM Central
FLSA: Non-Exempt
Bargaining Unit: CNR
Position Description
The mission of the Community Safety Ambassador position is to create a safe, welcoming, and connected environment along Minneapolis' cultural corridors by serving as a trusted, approachable presence in the community. Ambassadors exist to support residents, businesses, and visitors by helping them navigate city services, sharing resources, and connecting those in need to assistance. Through proactive engagement, walking the corridors, and building strong relationships, ambassadors help calm tensions, prevent violence, and foster trust. With specialized training in CPR/First Aid, de-escalation, youth safety, and crisis response, the position plays a vital role in strengthening community well-being and promoting safety outside of traditional law enforcement responses.
This position is temporary for 2026 and will become a permanent position in 2027.
The City of Minneapolis does not sponsor applicants for work visas.
Job Duties and Responsibilities

1. Provide visible foot patrols to deter unwanted activity, enhance safety, and engage with residents, businesses, and visitors. Assess situations for intervention; disengage and call 911 if unsafe.
2. Document daily activities and incidents; report issues to supervisors and coordinate with law enforcement, social services, and property owners.
3. Offer a welcoming, helpful presence; provide directions, event information, and service referrals to community members and visitors.
4. Respond to public intoxication, loitering, and aggressive behavior; provide education and referrals to outreach services.
5. Respond to calls from the Safety Communications Center; assess hazards, disturbances, or property concerns; collaborate with emergency responders.
6. Distribute brochures, hotline details, and prevention resources; act as point of contact for inquiries.
7. Conduct business check-ins; collaborate with safety partners, violence interrupters, and city contractors.
8. Provide walking escorts for community members within district boundaries upon request.
9. Administer first aid, CPR, and Narcan when needed until emergency responders arrive.
10. Complete initial and ongoing training in de-escalation, CPR/First Aid, customer service, and cultural sensitivity. Maintain licenses and certifications.
11. Maintain the cleanliness of the corridor or area, including trash, sharps disposals, and reporting to 311 as needed.

WORKING CONDITIONS:
Field work which involves potential exposure to dangerous individuals and situations.
Required Qualifications
MINIMUM QUALIFICATIONS:
High School Diploma or GED.
MINIMUM EXPERIENCE:
One year of related work experience in community-facing roles that emphasize public engagement, conflict resolution, and safety support.
LICENSES/CERTIFICATIONS:
• CPR/First Aid
• Narcan Administration
Selection Process
The selection process will consist of one or more of the following steps: a rating of relevant education and experience and/or an oral examination (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.
Background Check
The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.
Union Representation
This position is not represented by a collective bargaining agreement between the City of Minneapolis.
Eligible List Statement
The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire two months after it has been established.
Interview Selection
The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate's education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.
Knowledge, Skills and Abilities
Knowledge of:
• De-escalation and conflict mediation techniques.
• First Aid/CPR and overdose response practices.
• Youth safety and violence prevention practices.
• Cultural competency and trauma-informed approaches.
• Local resources and service navigation.
Skills in:
• Conflict resolution, mediation, and customer service skills.
• Community engagement.
Ability to:
• Utilize radios, smartphones, tablets, or other dispatch/reporting systems for communication.
As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose-serving the residents, businesses and visitors of Minneapolis.
The City of Minneapolis is proud to be an Equal Employment Opportunity employer.
Benefits Summary
Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, please visit the
Insurance
Health insurance
Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet and HealthPartners Medical Group First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica.
Dental insurance
The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees.
Life insurance
The city provides basic life insurance of one times your annual salary up to $50,000. You can elect to purchase optional life insurance.
Paid time off
Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and
Paid parental leave
City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child.
Retirement
City employees earn a pension and may choose to participate in additional retirement savings programs.

• Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits.
• Deferred compensation: Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS).

Transportation
Eligible City employees may choose to participate in the following transportation programs:

• Metropass: The program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price.
• Parking or Van Pool: The City of Minneapolis gives you options to pay certain commuting costs, such as qualified parking and van pool expenses, with pre-tax dollars.

Learning and development
To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University, St. Catherine's, and St. Mary's University of Minnesota are available to City employees.
Other perks
Employees can also take advantage of flexible spending accounts, the , health club discounts and more.
01
How did you find out about this position? (Select all that apply)

• Recruiter
• City of Minneapolis website
• City of Minneapolis employee
• City of Minneapolis Career Opportunities Bulletin
• Friend, family, or community
• League of Minnesota Cities website
• Diversityjobs.com website
• Governmentjobs.com website
• Indeed.com website
• Minnesotajobs.com website
• Minnesota Council of Nonprofits website
• Other Website
• LinkedIn
• Twitter / X
• Facebook
• Other social media site
• Newspaper
• Other media
• College or University
• Community organization
• Job Fair
• Professional association
• Site Visit
• None of the above

02
Please specify where you heard about the position (e.g., website name, City of Minneapolis employee name, job fair, professional association).
03
Please acknowledge that this position is temporary for 2026 and could become a permanent position in 2027.

• Yes
• No

04
The Community Safety Ambassador program could operate seven days a week, and work schedules may change seasonally and based on operational and community needs. This may include days, evenings, weekends, and holidays. Are you willing and able to work a variable schedule that may change throughout the year?

• Yes
• No

05
Do you have any experience working with Neighborhood Organizations or Community Groups?

• Yes
• No

06
If you answered yes to the previous question (#5), please list those organizations/groups. If not, please write N/A.
07
In this position, you will be exposed to outdoor elements. Are you comfortable working outdoors in all weather conditions?

• Yes
• No

08
This position will require you to work throughout the entire City of Minneapolis. Please acknowledge below that you are aware that this position will require you to work throughout the City.

• Yes
• No

Required Question