Community Programs Manager Jobs in Cleveland, OH

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PROGRAMS MANAGER

Lakewood, OH, US

Salary Range: $68,563.00 To $100,000.00 Annually

Primarily responsible to administer federal and non-federal housing financial assistance programs and commercial property revitalization programs and other programs as deemed appropriate from beginning to completion. Administration will require the employee to work closely with residents, property owners, businesses, the Loan Approval Board and non-profits to execute projects.

ESSENTIAL JOB FUNCTIONS : (All responsibilities may not be performed by all incumbents.)

Manages, coordinates and plans various programs, including: facilitating programs; developing program budgets and monitoring expenses and revenues; establishing program policies and procedures; promoting and publicizing allprograms and activities; working with families, agencies, etc., to research, develop and facilitate needed services; developing program rules and expectations; intervening during crisis situations; providing resource and referral information; submitting reports; maintaining comprehensive knowledge of andinterpreting guidelines, rules, regulations, laws, etc., applicable to programs; reviewing program guidelines for modifications; and completing all related documents and forms.

Develops, monitors and evaluates programs; identifies program trends.

As part of administering housing programs, advises the public, inspects properties as part of the application process, prepares work specifications, assists clients with procuring contractors, and oversees housing renovation projects through completion.

Provides support to the Loan Approval Board, including attending meetings; preparing agendas, explaining loan applications, reviewing minutes. Discussing issues with staff members; communicating withapplicants to explain City position or Board concerns; developing guidelines, standards and procedures.

Coordinates and monitors contracts and agreements with other organizations and individuals. Counsels and confers with program participants and resolves related problems.

Serves as a liaison and/or member of various committees, teams, organizations, etc., and collaborates, persuades, presents reports to and negotiates/networks with others outside own work area to coordinate efforts and maintain cooperative and efficient relations.

Plans short and long-range goals, objectives, and overall direction of programs; assists in planning and implementing short term or annual goals, objectives and strategies for the department, project or programs.

Composes correspondence in accordance with standard policies; answers various inquiries; explains program, policies, procedures, etc.

Performs various administrative functions, including maintaining program participation records; entering data into computer system; and conducting various meetings.

Maintains and upgrades professional knowledge, skills, and development by attending seminars, meetings and training programs and reading trade and professional journals and publications.

Coordinates special projects by reviewing materials and preparing and submitting data. Writes, submits and presents applications for funding to committee(s).

Reviews loan documents to assure accuracy of payment calculations; reconcile payment and loan information. Ensure quality standards and compliance with regulations are maintained.

Receives requests for assistance, complaints, suggestions, etc., and handles or refers requests to appropriate staff members.

Disseminates a variety of information and/or reports to various agencies, residents, divisions, or departments via telephone, mail, email or FAX.

Interact with a variety of high-level individuals, both internally and within the community, to provide information and resolve problems.

Follows up on inquiries from various agencies, groups, media, etc., regarding programs and services. Performs other related duties as assigned.

MATERIAL AND EQUIPMENT USED :

General Office Equipment Computer Audiovisual Equipment Vehicle/Van

MINIMUM QUALIFICATIONS REQUIRED : EDUCATION AND EXPERIENCE:

Bachelor’s degree from an accredited four-year college or university in a related field; and Three to four years of progressively responsible related experience; or,

Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

LICENSES AND CERTIFICATIONS

Lead Inspector (preferred)

KNOWLEDGE, SKILLS, AND ABILITIES : Knowledge of:

Administration of staff and activities, either directly or through subordinate supervision.

Applicable state, federal and local ordinances, codes, laws, rules and regulations and legislative issues. Human behavior and development.

Experience in administering CDBG and HOME funded programs

HUD regulations and programs.

Program development, implementation and evaluation.

Community agencies, organizations and resources.

Correct English usage, including spelling, grammar, punctuation, and vocabulary.

Grant writing and budget policies, procedures and techniques.

Internal departmental policies and procedures.

City government organization and operations.

External governmental bodies and agencies related to area of assignment.

Standard business arithmetic, including percentages and decimals.

Skillin:

Microsoft Office

Planning and managing programs.

Public speaking.

Interpreting laws and legislation.

Calculating mortgage payments.

Teaching/facilitating programs.

Marketing strategies.

Using tact, discretion, initiative and independent judgment within established guidelines.

Analyzing and resolving office administrative situations and problems.

Operating a computer, utilizing all applicable computer software.

Researching, compiling, and summarizing a variety of informational and statistical data and materials.

Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction.

Applying logical thinking to solve problems or accomplish tasks; to understand, interpret and communicate complicated policies, procedures and protocols.

Communicating orally with internal staff, citizens, and other departmental staff to give and receive information in a courteous manner.

Operating and routine maintenance of general office machines such as copiers, facsimile machines, telephone systems, and paging systems.

Mental and Physical Abilities:

Ability to read and interpret documents such as operation and maintenance instructions, procedure manuals, and so forth.

Ability to establish and maintain effective working relationships with others.

Ability to facilitate goal setting.

Ability to add, subtract, multiply and divide whole numbers, common fractions and decimals.

Ability to analyze and resolve problems involving several variables.

While performing the essential functions of this job, the incumbent is regularly required to sit; use hands to finger, handle, or feel objects; ascend and descend stairs; reach with hands and arms; speak and hear; and push, pull and/or lift 25 to 50 pounds occasionally and 10 to 25 pounds frequently.

Working Conditions:

Work is performed in a normal office environment and in the field, exposing the incumbent to outdoor temperatures or dirt and dust.

The incumbent's working conditions are typically moderately quiet but can be loud at some locations.