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Community Programs Manager Jobs in Alberta (NOW HIRING)

The Support Environment Individuals supported in this program may present with: * Mobility ... Manage safety risks including falls, behavioural incidents, and self-harm risk using approved ...

Community Support Worker

Edmonton, AB · On-site

$18.75 - $22.79/hr

The Support Environment Individuals supported in this program may present with: * Mobility ... Manage safety risks including falls, behavioural incidents, and self-harm risk using approved ...

... the program. Identify any concerns to management. * Deliver orientation for new employees, to ... Community Engagement: * Identify and support opportunities to bring the population together as a ...

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Community Programs Manager information

What is the difference between Community Programs Manager vs Community Outreach Coordinator?

AspectCommunity Programs ManagerCommunity Outreach Coordinator
CredentialsBachelor's degree in social sciences, public administration, or related field; experience in program managementBachelor's degree; experience in community engagement or outreach preferred
Work EnvironmentOversees multiple programs, manages staff, and collaborates with stakeholdersFocuses on engaging community members, organizing events, and building relationships
Employer & Industry UsageNonprofits, government agencies, community organizationsNonprofits, public health, educational institutions

The Community Programs Manager typically handles the planning, execution, and oversight of community initiatives, requiring management skills and strategic planning. In contrast, the Community Outreach Coordinator primarily focuses on engaging community members directly, organizing outreach activities, and fostering relationships. Both roles are vital for community engagement but differ in scope and responsibilities.

What are the most commonly searched types of Community Programs jobs in Alberta? The most popular types of Community Programs jobs in Alberta are:
What cities in Alberta are hiring for Community Programs Manager jobs? Cities in Alberta with the most Community Programs Manager job openings:
Infographic showing various Community Programs Manager job openings in Alberta as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.
Mgr-Community & Service Excellence (In-Office)

Mgr-Community & Service Excellence (In-Office)

TELUS

Edmonton, AB • On-site

Other

Posted 21 days ago


TELUS rating

8.2

Company rating: 8.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

18th of 82 rated telecommunications companies


Job description

Description

About the Role

We are seeking a dynamic Field Manager to lead a frontline team of 15-20 technicians, driving our 2026 North Stars of "Purposeful Growth & Value" and "Unwavering Customer Focus".

This position plays a crucial role in empowering Field Technicians, adapting on the fly to operational challenges, relaying critical information up the chain, and acting as a frontline sales leader. You will be the execution leader in the field, responsible for directing daily operations and protecting the customer experience. By maximizing customer value and wallet share, you will help us evolve into an EBITDA-positive growth engine

Key Responsibilities

  • Team Leadership, Sales Coaching & Development
  • Conduct dedicated team coaching, including 1:1s, ride-a-longs, and career development
    sessions to build both technical and sales competencies
  • Drive technician engagement and lead the local execution of engagement and recognition plans
  • Lead daily technician performance, addressing immediate performance issues and coaching the team on identifying customer needs to maximize field sales opportunities
  • Participate in peer-to-peer mentorship and national or provincial primeships

Service & Sales Excellence

  • Manage key programs in the field, specifically driving our ASPIRE sales program, alongside FTRS and repair reduction initiatives
  • Champion sales leadership by motivating technicians to meet or exceed ASPIRE targets and seamlessly blending service delivery with revenue generation
  • Own day-to-day business operations, issue resolution, and in-day customer escalations
  • Monitor productivity metrics, conduct Voice of the Customer (VOC) check-ins, and own direct customer relationships
  • Support ad hoc sales requests and collaborate cross-functionally to capture new business directly from the field

Operational Management & Strategic Alignment

  • Execute mandatory Start of Day interlocks with dispatch and participate in weekly operational huddles
  • Track and report team expenses while actively submitting necessary budget requests
  • Lead routine safety reviews and ensure complete technician compliance with financial and operational policies
  • Build and maintain strong relationships with local community stakeholders to champion a
    community-first approach
  • Report field-level insights upward to directors to help shape broader regional sales and service strategies
Qualifications

Required Qualifications

  • 5+ years of experience in telecommunications or related field service operations
  • Proven leadership experience managing technical teams and driving operational and sales execution
  • Advanced problem-solving capabilities, specifically in operational triage, real-time decisionmaking, and closing field-level business
  • Advanced knowledge of English is required to interact with internal and external parties, as well as to navigate IT tools with English-only interfaces on a national scope

Required Skills

  • Outstanding communication skills with the ability to provide rapid alignment during exception days
  • Strong organizational skills for managing time, attendance tracking, and fleet or corporate card procedures
  • Crisis management expertise to handle operational escalation support effectively while
    maintaining a customer-centric focus

Preferred Qualifications

  • Experience with field service management software and sales tracking tools
  • Bilingual capabilities (English/French)

What TELUS employees say

Pay

Hours and flexibility

Workplace

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